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November 2025 by Travis Anglada
These jeans go well with Boudin. What I mean to say is that when I have cotton mouth from eating too many strawberry belts, I crave some clam chowder and a bread bowl.
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October 2025 by Kheiro Betouche
first and last time purchasing outfits from this particular location, A horrible experience, no fitting room, not welcoming, no customer service. the manager is rude and unprofessional.
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May 2025 by Yozersef
Bad service
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April 2025 by Sahil Chhabra
Employee are very rude
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March 2025 by Shawn B Gant
Worst experience, the manager is discriminating, unprofessional and rude....I was refused service/ police called for asking a question about how long it would take to receive service ...(back story) i was let in the store by this person and got in line for my return behind another person for at least 5min no one is at the counter she walks up and says nothing, so I asked is there someone who can help us, she snapped back when I'm finishing logging in; I said you don't have to get nasty I was just asking a question, her next statement shocked me...I'm not helping you and you can leave the store, I said I'm not leaving I just need to return this item that's it's, she said I'm calling the police ....I'm like what, call them haven't done anything...so i stand in line and wait till the customer in front me is finished, again shes like im calling the police on you ....by this time I'm furious I gave her a piece of mind....I have no idea how your mgrs are trained but to call the police on a customer for asking a question or maybe because I'm black ...but there is definitely something wrong here.....I have never in my life been treated like this or encountered such a hostile, antagonistic demeanor in a store. Before I left while I'm at the door she says I see your badge (Healthcare worker) I'm like so what does that mean...
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June 2024 by Mercedes Horta
Precisely today I went and the employees with very bad character, if they don't feel like going to work, they better not go, it seems like the owners don't help you and to top it off, they are only on the phone. I was busy downloading something and the girl didn't even have her lights. I grabbed the phone. stool to take down a blouse and he went and took it off in a bad way because it was so expensive and bad service to undermine his prestige with his employees
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April 2024 by Hector Gonzalez
Extremely rude, attendant at shop front was abrasive when talking about the rules. I no longer will be purchasing from this brand and subsidiaries
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March 2024 by Raul Xolocotzi
They make you wait as if they sell a lot and the locker rooms are still closed bad management
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January 2024 by Thoi Milton
I was there 4 days ago and everything is pleasant. I am glad. Will come back for sure. Thanks ladies.
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December 2023 by Wilfredo Kuan
Buy some gifts for the family.
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October 2023 by Aracely Villanueva Aldaz
Rude employees, and they make it seem like you are about to steal something, and they dont let you try on their clothes because they dont have enough staff .
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August 2023 by Sylvia Johnson
This place is like entering a prison during visiting hours.
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May 2023 by Grace M.
This is our first time on this store. My son loved the Jacket but no size available. We are about to go out but Alex, the Manager asked if we need anything. He go above and beyond checked all other stores if they have it Fortunately, its available in other branch, order it immediately and ship to our house. Thank you Alex continue to be excellent on satisfying your customers. Guess must be lucky to have you.
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October 2022 by Karina Villa de leon
I have always liked shopping at Guess Factory but today I had a rude lady. Customer service has to be something important because since customers are going to return if they don't serve you well, it's a shame because I won't come to this store to buy. that is here in San Leandro, I will look for another store where they treat me as it should be since it is my money that I am going to leave, no one is going to give me any clothing and whenever I go I never go because I am going to buy a blouse, it is because I buy many things but what's the point of arriving and seeing the one who welcomes you and making you feel less than just because you don't arrive well dressed or because she sees that you don't speak English and the worst thing is that the Latin race itself is really very sad that although They don't want to serve you at least pretend that they like their job customer service they are the attention so that the customer returns
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October 2022 by Sena
They not open more than half an hour after opening hours
