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December 2023 by De Mauriee Ingraham (EastOakland700)
Great service with curb side pick up...
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November 2023 by Francois Sonnier
It was great! They have wonderful selection of hats and shoes! I got a bulls cabana hat, I’m in love with it! Couldn’t be happier!
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November 2023 by Mika Lee
Ordered the Cherry 12’s online; the shoes I rec’d were poor in quality. I’ve made several attempts to return them in-store (Antioch and San Leandro locations) and was told the return system was down even after calling the store before hand.
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October 2023 by B C.
This is for the entire brand, not this store alone. I bought a pair of size 9 1/2 rose dunks and they sent me two different sizes in the box (9, 9 1/2). So I went to return it and get my original sizing I ordered and they said they were sold out. So freaking ridiculous
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September 2023 by joel perry
Cool stuff urband brands
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August 2023 by Ronald C.
I have done business with Hibbett a couple of times via internet purchases. Communication is excellent from the time I placed my order to the time I received it. I still have a $10 coupon to use before it expires next month. I've never had to call them for any reason. Once again: communications are what brings me back!
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August 2023 by will hill II
This store, at Bayfair Mall, is a nice clean store. I have visited this location several times, and the customer service is always the same, polite, accommodating associates and on top of it. I'll be back!
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June 2023 by secret secret
Excellent customer service
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May 2023 by Henry Chang
I ordered on 04/24/2023 & they shipped on 04/27/2023. But it's just the label printed nothing else until now. I called UPS, UPS said they don't have this order in their position which is they never call UPS for pick up this item. They have to cancel my order & give me refund back, I like the shoes I ordered, but it's end up I can't get this shoes. I called customer service dept, they just gave me different answer every time include their supervisor. The website shows it shipped but no tracking #, I have to force 1 of the customer rep to find out tracking #, otherwise, I even cannot get tracking #. I never saw a service like this before. Website shows shipped but it's under processing when you click tracking info. The chat system shows complete. It's different answer everywhere. I called customer support, some customer rep said it's even not ship, I feel like it's drama here. Their 1 of email subject shows my order is ready to ship, but message said it's delayed & never said how long for the delay. 1 of customer rep said I will receive email about tracking #, but I never received. I called customer support is for additional info which is I can't find it from the website, if customer support only can provide the info which I can see it from the website, then why bother to have customer support dept for this store.
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March 2023 by Linna Figueroa
First and last time I come to this place, they should give this people a lil bit of training and education or they’re gonna break this business with their Rude Behavior and Bad Attitudes.
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March 2023 by Mrs. Figueroa
First and last time I come to this place, they should give this people a lil bit of training and education or they’re gonna break this business with their Rude Behavior and Bad Attitudes.
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December 2022 by Madeline Askwith
I have had a terrible customer service experience. I ordered a pair of shoes TWICE and both were cancelled without explanation or communication. The last email communication I received from the company said that my order was being processed. After not receiving shipping confirmation in two weeks I contacted them via chat and was told that my order was cancelled because of suspicion of resale. I made the purchase on the phone with a customer service agent after my original order was cancelled. This is a huge inconvenience for me, as these are supposed to be a gift for my mom’s birthday.I am EXTREMELY disappointed with this and will NEVER be shopping here again. My first and last time.
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October 2022 by Tiffany A.
I'm in shock. I just read an article saying Bayfair was sold and the mall will be eventually closing, yet new stores are emerging. Anywho, Hibbett is located next to Old Navy. It is a decent sized store. The store is brand new so everything is shiny and new. There is nothing really standout about it when compared to Shiekh or Georgio's. I didn't notice a big difference in pricing. I would consider it your typical tennis shoe store.
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May 2022 by Jazmine Stean
Been in here twice and the place is nice inside.
