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January 2024 by Joselyn C.
I'm really glad to have a neighborhood pet store that has good quality pet food. As others have mentioned, the staff is always super friendly and helpful!
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November 2023 by J S.
5 stars for their customer service. I didn't get the names of the ladies that helped us yesterday. My dog had a little accident and they helped us clean it up right now. No complaining, no mean looks, nothing. They got wipes and sprays and told me don't worry about it. Hard to find nice people these days. THANK YOU to the ladies that helped us!! Appreciate it.
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June 2023 by Doris L.
Went into the store today with my pup. The staff was super nice, I mean every single one of them. They were very accommodating even though I didn't buy anything. A store that I will definitely recommend
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June 2023 by Leah D.
There are several good things I can point out about my recent experiences with pet food express. My first was that I sent a question through the Yelp app to the business asking about their dog self-bathing/washing area. I got a response that was detailed and explained exactly what I wanted to know. Eventually I went into the location and the man working there was very very helpful, courteous, and was just an overall pleasant guy. He explained to me in detail how the process works, and how to pay and we're all the tools were, towels, and bathing supplies. So soon I will be giving the bathing area a try.
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December 2022 by Nedra M.
The only reason why I can't give this place 5 stars is due to the birthday cookie I purchased being hard as a rock. Neither dogs wanted it. But the service was top notch. I was so surprised as to how nice everyone was. Being new to the dog world and this also being my first time in this store. I saw my first self-service dog wash. I brought my puppy with me to Cali from Kansas, and we were celebrating his 1 year birthday. After talking to one of the workers, they were kind enough to give me a token, so I will be able to bathe my baby before we head back to the Midwest. So so kind. Will be shopping here whenever I come into town.
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December 2022 by Winnie G.
SOLID FIVE STARS - above and beyond and this goes for every Pet Food Express location that I have been to. But in particular, the San Leandro location will always have a special place on my Yelp and for my dog, Aspen. For the longest time since becoming a pet owning, I actually avoided coming to Pet Food Express because I figured it was like another Petco or Petsmart and didn't want to over pay for items and the pet wash in particular. But then, the Unleashed at Greenhouse started getting ridiculously busy and the staff were starting to get less friendly, so I figured why not and let's try Pet Food Express. I knew a few people go there and have raved about it in the past. We go and long story short, we will only come here moving forward for pet washes and other needs. In short, this review will primarily be based on the pet wash (which deserves the 5 stars on its own)! It's 18$ a wash (or the best deal is during Black Friday where you get 10 washes for $120, or honestly, they still run their B3G1 free, so for every 3 washes you buy, you get a free one). The washes come in token form, so you can buy in advance and head to the back of the store for a wash. They have 5 washing stations, each with its own tub, dryer hose, leash hooks, access to water. Each station also comes with 2 towels (but you can basically use unlimited towels, the staff just bring you more if you need), treats for your puppers, and disposable aprons to prevent you from getting wet. They also offer waterproof collars if you need! I love that each of the stations have stairs to get into the tub so it's perfect for your dogs who aren't able to jump or if you can't lift them in. You need to purchase a token in advance and its good for 25 minutes from when you insert the token it. The first 3 options are water + shampoo with different scents and functions. The 4th option is just warm water, and the 5th is the dryer. Do not worry about having to use another token if you need additional dryer time. I have a Husky/Malamute and she is a nightmare to dry but they will reset the timer for you if it's not too busy! I mean, saving you $18 dollars to dry your dog for a second time! I love that they really take care of the area and there is always a staff around to assist if you need. They are spot on to clean up right after a dog is finished with their bath and clean the tub for the next people to use. Never had any issues with the water temperature or pressure. Also, if your dog somehow escapes your clutches, there is an emergency button on the left wall you can press (big, red button you can't miss) to lock the front doors of the store so it can't run outside!I cannot rave enough about their pet wash! Another winner sales pitch they have here is majority (not all) of their items in store are B3G1 free - as long as they are the same type of item, meaning it doesn't even have to be the same brand or protein! Great way to try out different treats and food. From experience, the pet shampoo/conditioner and wipes are NOT part of the B3G1 free. But their prices are fair and not ridiculous! Fantastic selection of variety items and always a friendly face to help you out if you need. Somehow the staff here have the perfect balance of being there to help when you need, but not just hovering over you. I don't know what it is, but the customer service here is absolutely unmatched! Note, the SL location is only one besides Fremont that is nearby here with a pet wash. The CV location does not have one!
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December 2022 by Ieshia S.
*THE CUSTOMER SERVICE*The customer service specialist, Joshua, was exceptional! He was extremely personable, passionate, professional, and patient. He was incredibly knowledgeable; a true pet food & nutrition subject matter expert -- able AND willing to answer all 99+ of my questions (smiles). *THE STORE*The location is perfectly positioned just two blocks from my job, which is super convenient. The shelves were neat & tidy (organized) and well stocked. I found the store to be inviting, in spite of staff having to manage a high rate of loitering (assumingly unstably housed and/or mentally ill persons from the nearby hospital). *THE SUMMARY*In short, today's visit exceeded my expectations. I will absolutely return to this store location.
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December 2022 by Sue S.
Wouldn't normally leave a review for a pet store. The staff there is so great. Super friendly & helpful. Very knowledgeable. I don't have any wrongs to say about it. I highly recommend this place for your pet needs :)
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September 2022 by Neleh H.
Wow folks are not kidding about how friendly & helpful staff here are. Came to check out cat toys & food options- offered help & info multiple times but non - pushy. Cats liked the food a lot. Store is clean & the pet wash area looks great- wish that existed when I had a dog. Parking was busy but lots of spaces available.
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August 2022 by George M.
I love going in this facility and there's a young lady that always takes good care of I've asked when we walk in and is very very helpful I'm sorry I don't know her name but I can tell you she has Gray hair a hair and ink ink on her Arms she is so nice nice very very helpful understanding understands what the customer needs 1 of 1 was a great help thank you for having such a fantastic employee I hope she gets A that a girl She's fantastic she needs to be recognized for the job well done as a consumer and as a customer couldn't ask for anybody better and everybody else in there is also pretty nice but this lady's exceptionally fantastic highly recommend this store They will go out of their way to get what the customer needs I guarantee did thank you
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August 2022 by Bella K.
I came into the store Friday to give my dog a bath. It was my first time there and I wasn't sure how to use the station. The lady who checked me out named Claire, was a huge help. She took the time to explain how each function worked, and came over whenever we seemed confused or had a question. After I had washed my dog I explained to her that I was looking to change my dog's food. After she'd asked questions about my dog, she ended up referring me to Stella and chewy's grain free food. She was also sure to let me know that my food could be brought back with my receipt if my dog ended up not liking it. I went in not sure of what I was doing, and came out feeling a lot better about the dog food situation. The entire staff is also incredibly friendly and nice, and was sure to give my dog treats after her bath. 10/10 customer service!
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August 2022 by Diane O.
I went to the location in San Leandro CA and they helped me when I was trying to give my dogs a bath while I was in the area. Definitely my favorite dog washing place to go in the Bay Area.
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August 2022 by Jazmine S.
I've always loved pet food express, been shopping here for 12 years, and never had a bad experience. We recently adopted a puppy and have gone here a few times since, it's the closest pet store and it's well stocked. However, since adopting our puppy I have had issues with two store employees. The first will follow us around the entire time we are in the store, constantly touching our puppy without asking and will just step in front of us, cutting us off, to touch her. Last week, I believe it was Wednesday, these two employees went way too far and were so inappropriate. We were looking at the kittens during their adoption event and stepped ten feet away from our puppy while she was in the wagon. These two employees then went over to our puppy and belongings and did a photo shoot with our puppy, without my consent. When I told them that I did not feel comfortable with what they were doing they began gaslighting me to no end "well we weren't even taking pictures of your things, we were taking pictures of the adoption event". *while showing me pictures of employee posing with our puppy and cats weren't even in focus* "I don't understand why you're so upset about it. It's not like you were in the picture" etc, etc, etc. it went on. They whole time I was calmly stating that I was not comfortable and the employee who took them offered to delete them, not sure if they did. Under no circumstances should employees behave like this. They should absolutely not take photos without owners consent. And they definitely should not argue and gaslight the customer when they were in the wrong! I'm so upset by the situation. It was weird and uncomfortable and we will not return to pet food express.
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June 2022 by Tom B.
I wish corporate would help out this poor store and give them new/better lighting, its always so dark in here! No fault of the employees though, theyre all lovely
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June 2022 by Denise M.
I wanted to transition my dogs food and this store was the closest that had the brand I was looking for, when I first stepped in I was immediately greeted and had the most best help! I really wish i got their names but basically all the staff was absolutely amazing!!! The lady covered in tattoos was such an amazing help and extremelyy informational and made me feel confident in the food transition!! Us pet parents just want to feed our furbabies the best & I am soo glad i came here! Thank you to all the employees!! This will be the only pet store i go to from now on!
