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March 2024 by Roger W.
LABCORP SAN LEANDRO (East 14th) I called the Labcorp office 3 times over 6 hrs. today, left my name and phone number today. After the third call I drove to Labcorp to get a blood draw per my Stanford doctor's orders. This lab is a raving DUMP! Dirty floors, condescending employes and old dirty rusty blood draw chair with loose hardware. When I arrived at the check in window the staffer asked me if I had an appointment. I told her I called ahead 3 times and left 3 voice mails to call me back and no one ever called me back so I just drove here. "You need an appointment" the staffer said. "Not according to your outgoing voice mail" I told her. Argumentatively she said, "we cant change our voice mail and we are too busy to return calls". I then asked her if I could get a blood draw and she said "you need to bring your lab orders". I told her I checked with my doctor's office before I drove here and the staffer at my doctors office advised me that my lab orders were already sent to Labcorp. The Labcorp staffer started checking her computer and found my lab orders. I felt like she considered me a great burden not worthey of polite consideration (a curt attitude now prevails). I was directed to another dirty room, to sit in a dirty rusty broken down, ill repaired chair and she drew my blood. I will never go back to a Labcorp facility again. I am not alone! Read some of the other yelp reviews about the San Leandro Labcorp. I believe Labcorp is greatly mismanaged and probably has a very short time left staying in business. No stars
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February 2024 by Kimberly Barlow
The staff's behavior is AWEFUL.
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January 2024 by Donna Lau
I scheduled appointment on line on this location two times, two times send the message day before cancel, no explanation why cancel my appointment
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January 2024 by Cassandra H.
Because I need it lab work. done to start the year . I just walked into the center tovget my lab work drawn . Because the morning rush should be over.Right I arrive to find some blonde hair lady behind the desk a worker - screaming at a Asian couple because they don't have an appointment They have more than a dozen signs on the door on the walls on the glass . On every surface . - so I stopped to carefully read the sign .I guess because I'm a my minority she takes one look at me and yells to me do I have an appointment So when I say no, - she start screaming at me . You have to have an appointment . !!!!!!!!!!!!!!! Lady - I told her I could read and ran out of there . No CUSTOMER SERVICE, but lotta attitude.
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December 2023 by Ken Kellogg
The only problems we're experienced is when the doctor's office fails to send work orders to LabCorp. This has happened a few times. We make an appt, show up and their office have nothing. Not their fault
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November 2023 by Kathi T.
Labcorp - Castro Valley, the worst. They don't answer the phone nor do they return calls from messages left. I live less than a mile from away so I drove there only to find out they don't accept walk-ins. Instead they suggested I take my father-in-law to the San Ramon location (who oddly enough do take walk-ins.) When mentioning this to the San Ramon Labcorp, all they could do was roll their eyes and apologize. The San Ramon Labcorp office is wonderful to deal with.
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October 2023 by Hazen Janet
NO SIGNAGE on building, on E. 14th Street, I’m parking lot, or barely once inside the building. Dirty, tiny waiting area with 5 ragged chairs, bathroom dirty, no instructions on how to use the scan feature to check-in, and when I asked the rude front desk staff, she snapped, “We can’t put up any signs in here.” ❓The phlebotomist was pleasant but I had to practically beg her to use a Butterfly needle for my blood draw. Terrible experience. Will never use this place again. LabCorp—Corporate—where are you???
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July 2023 by Jayden Perry
Customer service at this location leaves a lot to be desired. My husband went to drop off our child's lab sample on a Saturday. Location closes at 12pm and he arrived at 11:54am (again, for a DROP-OFF - not as a walk-in for full service). The woman at the front rudely announced they were "closed" and provided no other option - meaning we'd have to wait until Monday to drop off at that or another location (or, more likely, have to submit a new specimen due to spoilage). Closing at 12 noon means just that - 12 noon, not 11:50 or 11:55, especially for something as simple as a drop-off. Judging from other reviews, this is not a rare experience. We opted for this location because we were short on time to meet the 12pm close time, but I highly recommend the Castro Valley location if that's an option for folks. They are consistently courteous, clean and timely.
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April 2023 by Gene Romano
Firstly they have the worse hours, so if you are a working person, it is nearly impossible to get an appointment outside of work hours or find a good time to walk in. Secondly, it's dirty and run down, it does not instill confidence for a lab, the last time I went in the check in kiosks were broken. Lastly, my doctor put in for a battery for blood tests including A1C which they neglected to run, so the tests came back incomplete and now I have to go back. I would suggest the one in Castro Valley or Alameda. I tried to go today after work only to find that they had changed their hours so they were closed at 3:00. Since they are one of the only games in town, I guess they have no desire to serve the public in any kind of desirable way. The staff here has always been friendly, so I feel sorry for them that they have to work in this environment.
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December 2022 by Vero Stoli
I made an appointment, took time off of work and when I went, the front desk lady glanced at her computer and said the doctor didn’t send the request, I mentioned to her that the doctor sent it 2 weeks ago and she said she don’t see and had attitude. So I called my doctor she told me she had sent it two weeks ago and emailed me the proof, I go back and showed the lady and and she said it was in the system now but they weren’t accepting walk ins due to short staff. Every time I go without an appointment Monday through Friday they won’t take me without an Appointment. Even though they say they accept walk ins. The Mon to Friday front office ladies look miserable working there and are rude not just to me I notice one of the ladies always being rude to many patients. I never have problems when I go I. On a Saturday. I would like to speak to a manager but it’s impossible to even get through to Speak to someone.
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November 2022 by Soraia Akbary
The place and the staff are nice for last two trip- but calling to get the result back to my doctor is impossible as no one answers - the result should be send or fax to the ordering physician and that is not happening with this office - sad to say that no one pick up the phone - not happy with that part of their services!!!!!!!!!!!!!!!
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October 2022 by KVL Lawrence
7 December 2021. I can't get this bad review out fast enough. On Google website it says they close at 3:30. I get there at 2:45 and the woman tells me they close at 2:30. What a waste of time. Is this what I'm paying for? They can't even make changes to their web site?
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September 2022 by JAS J
I see similar comments already. Seems like the service hasnt changed. The posted office hours say 8-3 p.m. I went at 2:45 p.m and the door was locked. Had to come back another day. That was today at 11:45 a.m. Door was still locked giving the impression that no one was in. Lunch hour? Wasted my time twice. This particular lab location appears to want to minimize their work.
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August 2022 by hope caldwell
Do not come here. They are never available even for appts. If you have an appt you’ll still have to wait at least 45 minutes. Then they always claim there’s an issue with orders even after having waited a long time. Try somewhere else.
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May 2022 by Loyda V.
Bad Attitude of the Staff and System Sucks! I went there for Fasting Blood draw bec i need it! When i came ,The Door was Closed and Note Said appoinment only Which was not There 2 Day s Before i had my First Blood-draw! I called the no but not available to accommodate me Sooner than 2weeks! Iam Fasting For 12 hours! I have to go to another Locations to get my BloodDraw as ordered! I Don't Recommended this Place! The Attitude of the Staff Sucks! There should an Exception to the Rules specially if the Pt is Fasting!!! NO HELPUL AT ALL!!! I FEEL SORY TO ALL PTS WHOS OLD and no one Helping them!!! What to do!
