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September 2023 by Suzanne C.
I usually do not go here because customer service is non-existant and they usually don't have the product in stock. But I ran out of a particular skin care product that is usually only sold at department stores and sparsely at stores like Ulta or Sephora, and I was hoping they would have it. I go in and they did have the product I was looking for. Now to find someone to help. There were three girls at a another counter. My husband went over to ask one of them for help. The girl comes over only to tell me the person who usually "works" this particular counter is out at lunch and she is "not comfortable" working this counter. WTF?!?!?!!!! What does that mean?! And why didn't you tell my husband before coming over to tell me? I have NEVER heard of a sales person not comfortable working a particular counter. And what about the other girls? Or did you just not want to work and wanted to get back to your gossiping with the other girls? This is why I really hate going to Bayfair Macy's. And probably why there are hardly any customers, and will be closing down.
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September 2023 by Roger T.
Macy's is renowned for its extensive selection of quality goods, spanning apparel, accessories, home goods, and more. The store stands out for its festive holiday displays and annual events. While shoppers appreciate the wide variety and frequent sales, some have noted that customer service can be hit-or-miss, varying greatly from location to location. Additionally, Macy's offers a loyalty program which is well-received for its substantial rewards and discounts.
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June 2023 by Cory D.
If you call the store at (510) 357-3333 there is no prompt that will allow you to get through to any employees. The only place I got through to was by choosing curbside pickup, when I asked them if they could transfer me to furniture they hung up.
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December 2022 by Tiffany A.
I haven't shopped at this location in years. I came for an online pick up order. The customer service area is located upstairs. There is a parking lot on the lower level and another parking area located up top if you want to enter at the top. This mall does not have any other shops upstairs so the lot is exclusive to Macy's customers by default. There is a very small Toys R us display upstairs. The sign stated more toys were also downstairs but I stayed on the 2nd level. There was a large selection on winter coats. Impressive. There was a great selection of women's clothings. Lots to choose from.
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April 2022 by Rick P.
Wow, that was a long time ago! Amazing how time heals? It took longer than expected for sure but in the end I was happy. It was late to be sure but they took money off of the price two different times making the total cost about 1/3! That's right. They gave me HUGE credits for my waiting. If I could buy everything like this, it would be alright. Brand new custom color couch and love seat for around 700? Yes, and it was good stuff. I gave them some heat and 2/3 off is what I got. It is a great ending to my Macy's couch buying experience!
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March 2022 by chuck s.
NEVER AGAIN - I am not sure why I think I'll find what I am looking for, won't have to wait in a long line, or be disappointed in the end. All three happen every time I go into this store. 1- I had a coupon on it that said it applied to ALL merchandise regardless of brand. 2- The size pants I wanted were not there, so i took a longer inseam than I like. 3- Waited in a long line 4- Coupon doesn't work and told by the cashier that it doesn't apply to my merchandise and to ''READ THE BACK" - there was nothing on the back of the coupon, so then she tells me ''Oh, then whatever the computer says, nobody is forcing you to buy anything''. The store is run down, full of JUNK, and is no wonder there were so few people in here. GO ELSEWHERE!!