-
November 2023 by Sisley W.
I absolutely adore this studio! The front desk staff is incredibly friendly, and the coaches are highly professional. Having experienced numerous gyms, this one stands out as the absolute best I've ever joined. My only suggestion would be for them to consider a more flexible policy regarding class cancellations and switches.
-
October 2023 by Isabella R.
I love this studio! It's not my home studio, but whenever I'm in town I look forward to taking a class here. All the coaches are amazing and play the best music (which is very important lol). Also, everyone here is so friendly! Definitely a great environment! Can't wait to take a class again here soon!
-
October 2023 by De Anna L.
Love the Coaches! The front desk staff I'm not too impressed with. BUT the Coaches are VERY attentive and I'm not sure why but the classes seem to go by so fast! The music is good and the ambience in the studio is always great! I appreciate how large and open the studio is as well!
-
September 2023 by P K
Very much money oriented. You get very bad energy from the manager where she likes people to miss the classes to make money, greedy and over clever.I have been to berry’s fitness, soul cycle , and other high end gyms, it’s better to pay more to get good vibes and motivation. Good vibes are important for workout.Front desk kids are sweet seems like they have been manipulate by the manager -Juana which is a sad to see how they are ruining the upcoming generation. Upper management to take action before orange theory name gets ruined
-
September 2023 by Jorge Perez
Fun, challenging workouts in a great atmosphere surrounded by extremely positive people. Clean studio, music is always great. You can tell they put effort into the music. My other gym they’ve been playing the same playlist for 3 years (lame).
-
August 2023 by meesh m.
OT has a policy that you can be 5 min late. I get it -- safety. It's good for warm up and instructions after warm up. I arrived at 9:05 (within the window) and there were two gentleman talking with the front desk. When I got to the counter I was told multiple times I couldn't participate in class. It was over the top. After the entire interaction it was 9:06.They also mentioned that "maybe" I would still have a late fee.The entire interaction was ridiculous. To be turned away for being within the 5 mins and MAYBE get a late fee?!? #powertrip The manager here also once called me a "big girl" and an instructor kept telling me to do work outs that were contraindicated for an injury. He insinuated he knew more than my doctor lol I gave coming back to this location another shot because of the ample parking but I'll switch back to the other locations that are friendlier, better music, better instructors, more organized, etc.
-
August 2023 by Helene Sims
I like the intensity of the workouts. Each session focuses on a different goal such as endurance, power or strength. The coaches are knowledgeable and do a good job providing suggestions to make things harder, as well as modifications if you have mobility issues or injuries. And the community. Our studio is positive, inclusive and full of genuine people who like having a good time sweating for 45, 60 or 90mins.
-
July 2023 by Roshan Timil
Very good coachingMichelle and alyssa are so friendlyThey are incredible ?They r doing really good jobKeep it up guys
-
June 2023 by Mel P
Customer service needs to improve! Asked to switch into an early class and they wanted to charge me a late charge for the other class (I gave amble amount of time to ask for the switch). They gave me attitude and said no. I have seen them give other people preferential treatment, but I guess I did not make that list. Also this is the second time I have been burned by them. When I moved over to the San Leandro one they kept hounding me to transfer my membership. I signed the papers and they did not enroll me into their membership so then I was not able to sign up for the class. This was very inconveniencing especially since they were the ones that wanted me to transfer my membership to get the money since I would be taking more classes there.
-
May 2023 by Eleanor Arreola
Enjoyed my complimentary class with coach Chris! Everyone was very welcoming.
-
May 2023 by Jenny Hernandez
Never again. Terrible customer service. Hidden fees and no customer service number. I was charged a reoccurring fee when I was under the impression that I was only buying four sessions. Cosmo never explained my card will be charged monthly and I was never sent an email notifying my statement balance. I had to figure this out while reviewing my bank statements. Juana was rude when I asked for clarification saying “well you signed it”. No compassion just money hungry. Never again. Guys, you can literally do the same thing at planet fitness for $9.99/month
-
April 2023 by Lauren S.
Love this gym. Great coaches, great team, super clean facility. Thank you all! If you're considering joining definitely take your complimentary first class to check it out!
-
March 2023 by Krystle L.
My friend and I took a class here using their free trial on 3/13/23. It was actually a great class, the guy who showed us around the gym in the beginning and the trainer were great. Fun energy and super welcoming. We didn't sign up right away but my friend did call back a week later with questions. This is where the one star review comes in. My friend spoke with Cosmo on the phone about that month's rates and other questions regarding sign up. When my friend didn't understand what Cosmo was explaining, Cosmo became frustrated and had the audacity to raise her voice and YELL on the phone. My friend said a few words back and just hung up. We were shocked. We couldn't believe the treatment by Orange Theory's Sales Associate. As the person answering phones working the front desk, their job is literally to assist customers and answer questions. And if you're not being understood, maybe you're not explaining it as well as you think and you should review the information that you are providing. My friend and I were appalled at that experience. Hopefully, Cosmo can get some customer service training so this doesn't happen to other clients. Unfortunately, we're no longer interested in working out at Orange Theory. Great workout but terrible customer service at this location.
-
March 2023 by Thamu Huston
I love the open space in the studio. The 2 coaches I have tried so far Noelle and Chris had good energy and the playlists were great!!I've been a member of OTF since 2017 and I love it!! So glad I found a great studio in South Bay!!
-
February 2023 by Clint Corvello
Great gym with great instructors. Highly recommend taking a class with Coach Stockton as he mixes motivation with humor and is very helpful with your form, making sure you perform the exercises safely and correctly for maximum benefit. The front staff is also wonderful. Cosmo always greats you as you walk in and leave and is such an amazing individual to chat with prior to and after your sessions. All around amazing gym.