“Brought My Truck In (Pete 388) DEF System Was Acting Up. My Mechanic Couldn’t Figure It Out. I Was Skeptical To Bring It At First Reading Some Of The Reviews. Upon Arriving Thursday I Was Greeted By Ivan At The Service Front Counter. He Was Very Knowledgeable And Broke Down The Steps They Needed To Take To Repair My Truck. Even Though They Were 5-7 Days Backed Up From Getting To My Truck They Started Working On It Immediately. They Communicated With Me Daily On Where They Were At With The Repair. They Were Able To Diagnose It Right Away And Fix It. I Was In And Out In 4 Days. They Even Helped Me Out On The Bill Because I Told Them I’m A One Man Company And Not A Fleet. Would Definitely Recommend This Shop ??”
“Penske will ALWAYS be my go-to for short & long distance rentals. I recently performed a long-distance move using a 26’ Penske truck and put on 2,500+ miles in the span of nine days.
This Penske shop is nothing short of professional, transparent, and reliable. Aside from working with Penske for my nine-day rental, the shop manager, Dustin, was able to help me with a unique billing problem that I had created. Along with the help of Adhil and Martin (two Penske office agents), the team of three bent over backwards to solve my complex problem - cancelling my full transaction, refunding it, and recharging it to a different financial account. This was not an easy ask and there were additional caveats. Due to unique circumstances with the rental agreement, they were able to troubleshoot the transaction and develop a unique solution.
Their perseverance, professionalism, and creativity are one of the biggest reasons why I will ALWAYS choose Penske as my rental truck company over U-Haul, Ryder, or Enterprise. Penske is transparent, flexible, solution-oriented, and ready to meet your needs, whether typical or unique. Dustin, Adhil, and Martin are on top of their game here and I wouldn't think twice before doing business with them again!”
“I made my rental reservation about a month in advance. When I arrived due to California getting ready to host the world cup their sprinter van selection was basically gone. Ebony and two other young men went way above and beyond to take care of me and get me the vehicle I had rented. They even drove it a city over to me at my hotel to swap out the vehicles. They took some off the final bill and just did so much to make sure I was happy. I have another trip I'm flying down to California again in July and will be booking a rental for that trip today or tomorrow. Thank you all for the professionalism and taking care of me.”