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March 2024 by Javier C.A
The crew they had working March 15 2024 around 4pm is rude weird and lazy …. We wanted to return some boots and befor we could even get a full sentence out they turned us down with out even getting off the chair or phones . Worst customer service
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February 2024 by Alejandra Moran
Horrible customer service! The location is great but very poor management. Everytime the same bad service. Guy telling me that other people this other people that... Trying to intimidate me for asking for anything (Smart talking).I would not be suprised if this location closes due to no sales. I will have to travel further for a decent customer experience. I mean we are spending a good $$$ amount per pair. Suggest for others to not go here , try elsewhere.
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February 2024 by Belen vieyra
We came today 1-31-24, the person who served us, Gabriela, was very rude, it seemed like someone came to ask for a gift.
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January 2024 by Ed Struble
Always fantastic service and quality products.
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December 2023 by Fatima Orozco
I came in to do a return a guy with a beanie and dreads or braids was at the desk. I said I'm doing a return. He just said RECEIPT looked at the receipt for a while and said REASON WHY U R NOT RETURNING IT TO FREMONT. ???? He's not asking why I'm returning the boots but the store. He has a bad attitude from the start I said we live in this area. My husband got upset and the employee got mad too and told another guy to come and help us out cuz he was not gonna help us. The other employee came and said we couldn't do the return because Red wing has a store policy that only allows 1 return ina lifetime.Came to Fremont and employees were glad to help with the return. No attitude here
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October 2023 by DiaraS FlowerS
A month ago I bought some boots which tore inside, I paid 300 and a little more for some insoles that also came off, and my warranty was not valid. bad service, bad investment, I definitely wouldn't buy again ?? I recommend MERRELL for 150 dls less. ?
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October 2023 by Alexandra McKeever
i purchased some boots in good faith, for walking for my job. i developed blisters first week, put that down to new shoes. However have them Since August and now again have blisters and pain from use of these boots. I really looked at them now and the material at the end of each shoe has torn up and causes friction on the heel of each foot.The pair of shoes, developed these holes just over night it seems, as I do inspect them. First the left and more recently the right. i also purchased the recommended socks too and worn with shoes but still happened. I do walk up 16,000 to 21000 steps per evening. I have never seem this happen before in relatively new shoes that it just tears in specific places, unfortunately.
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October 2023 by Aaron Beitia
It was straight to the point and I knew what I wanted. They had the boots in my size and I got what I wanted.
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September 2023 by Chad Avellar
Helpful staff, just a bit limited on supplies
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September 2023 by Jeff S.
Great Store. Great Service. Great Staff. Val was exceptional. I was able to get in and out in under 15 minutes and I wasn't the first person in there. Thank you. Always buy American.
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August 2023 by Andrew Lombardi
I’ve purchased many Redwing boots and met multiple different salespeople, most of them knowledgeable and quick to serve. I came in to San Leandro, a different location than usual to purchase the 10877’s in a size 10 like I’ve done many times before in Fremont and Dublin. Instead of bringing out the boots the saleslady was insistent on sizing me and showing me liners, though I’m not interested in using a liner for the 10877, I went with the sizing anyways. It was actually a nice experience and when I declined the recommended liners she went on to grab the boots. Next sales pitch was the boot oil, she made the correct recommendation and I kindly let her know I already have and use that oil. I asked for some new wool socks and she kindly showed me her products and let me know I can get 50% off a pair of socks since I was purchasing the boots. Overall, the saleslady did a good job of showing the products without being too pushy. I’d go back to this location again.
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July 2023 by Will Something
Customer service was amazing at this location. Other locations have 1, maybe 2, people working. This location had at least 3. I got instant good service. I bought my boots at another location and went here to buy insoles. She looked up my boots purchased at the other store, had me walk across the pads, showed me the options, and I purchased the insoles I needed.My back no longer hurts and the boots are more comfortable than my running shoes. Lesson learned- buy insoles once or twice a year and have new feeling boots. Thank you to the lady that helped me. If I'm back in the area again I know where to go.
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July 2023 by Among Us
Very helpfulI change my order the next day to different boots andthe workers were very courteous and helpful and informative, at the San Leandro, California red wing store
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April 2023 by Victor martinez
Good shoes always happy with the quality
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March 2023 by Miranda Oppan
So I read the reviews and was a tad bit apprehensive about purchasing from this location but as soon as I walked in, my nerves disappeared. The service was fantastic, quick, detailed and Vanessa was a delight to shop with. She was knowledgeable, sweet and very well educated on the artifacts in the store. Though I don’t plan on purchasing another pair of safety shoes for a while, if I were to I’d definitely come back to shop here. The entire staff was welcoming from the beginning to the end of my experience. This is what quality customer service is about!!!