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October 2023 by Ken Nguyen
I don’t like to do this, but I have to so yesterday afternoon I went inside and I noticed that the store has changed to 7-Eleven. I purchased a tall cans, Coke and two chicken wings. It was one of the spicy one and when I went and check out the guy at the cashier we’re trying to charge me $28 and I know that is not the right price and I put in my number and to get discount and he gave me back all my change and I told him that I know that it’s not the right price that he was trying to charge me because I bought them before at a different location and it wasn’t $28.
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August 2023 by Satendra K.
Just wanted to let everyone know that my car got damaged when going through the car wash at the Gas Station. The car wash attendant mentioned that that they were experiencing issues and asked that their Manager would contact me. They did not want to share any insurance information. I called multiple times but the Manager kept deferring the issue and said someone would contact me to assist with the repairs. They never did. Horrible customer service. Do not go to this place for car wash.
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August 2023 by Pamela A Goodwin
I mainly came here because I knew they had a car wash. There's also a Burger King on the other side of the building. I went inside to purchase my $9 express car wash. But they do have other options. It was nice to see that even if you wanted to pay for the car wash before you drive inside, you can pay with paper money instead of only credit card. I like how my car was washed and dried by the machine. No problems.
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December 2022 by Brent M.
On 12/20/22 at approximately 1250 hrs, I arrived at Shell Gas station (1944 Davis St, San Leandro CA) and found that pump#3 was not operating. I then went to all pumps and found that they were not operating. Staff (Carolina) stated she had no paper to post that pumps were not working and disregarded complaint. Terrible customer service. I advised Carolina that we should refrain from having people come up to her and advise the pumps were not working since she knew that they were not working this morning. She stated that the manager would be in tonight and someone could come and speak with him. I'm not sure where she received her customer training, but it definitely did not include problem solving. She even stated that she did not have the managers phone number. I was dumbfounded. I was clearly speaking with an idiot at this point. If you ever find yourself at this gas station, take it upon yourself to become an employee for 5 minutes since staff have no clue how to run a gas station.
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October 2022 by BR Hendy
Can never tell if the car wash card reader is gonna work or if someone installed a scammer, employees don’t care I tell them it doesn’t work and they shrug and say the sign must have fallen off, really?
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July 2022 by Chris
On 7/01/22 At 9:50pm two employees were smoking outside of the entrance door, and I inquired if the store was open? They both indicated no, however the store hours indicate otherwise? I understand the store needs to be closed form the inside, but I have alway been able to make purchases from the outside window? I don't recognize these guys, and appear to be new hires that are bad apples. I wasn't able to find any customer feedback section from the company webpage? I hope the owner manager takes notice?
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July 2022 by Jason S.
Went in against my better judgement for a car wash. I was left with a dent in my back up camera which now needs to be replaced to get rid of the blurry spot in the middle. Then as I got on the freeway my drivers mirror shakes so much I can barely see when I'm driving at freeway speeds. I doubt anyone checks these before they go and get a gas station car wash. But the $13 "extreme" was was extreme alright. I'm looking at $450 for a new mirror and I haven't even priced out a new camera yet. BEWARE!!!!!! I will tell all my friends and family in San Leandro to avoid this car wash and the gas station in general!
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June 2022 by devil man
Their hours say they close at 10pm but they are closed earlier than advertised, usually around 8:30 they close the store and there is no employee in sight, I suspect they are understaffed or possibly don't want to be bothered by customers.
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March 2022 by Gil C
This gas station seems be closed at such random times. There is always people waiting outside for someone to open the doors.
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October 2021 by Polair “deejxue” Eiyeman
Like others have said, the establishment is rude. Don't buy a car wash. They changed out their system and I had to exchange my receipt.That was last year during the pandemic, maybe October. My receipt was good till December 21, 2020. I got surgery on my knee December 12, 2020, which I can supply documents to prove.I just started driving again and realized I had my car wash receipt, which the car wash expired. I went in with my receipt to get it exchanged, and the guy was rude, even though I have a brace on, a swollen knee and a big old scar, which looks pretty fresh. I even told the guy "I can bring back documents to show I had surgery."I had paid $8, which isn't a lot in the scheme of things, and when I asked if I could get a refund, since I bought a product and due to circumstances beyond my control, didn't get to use it, the counter person was like "NO!" It's expired, that's it, too bad."Really? So not only did I pay for the product and not get it, I couldn't even get a refund?? It's not like I'm returning a product I had used or even taken off the property, it's a code you can simply change and at least give your regular customers that much credit and respect for being a loyal patron. I've bought lots of gas and car washes over the years and it was the first time I requested something like this.The service here has really degraded over the past year. This is not the first incident with this station, but it'll be my last. There's a Costco gas right behind it, which charges less and yes I'm a member so I WON'T be getting gas here anymore even though I had been a regular customer here for the past 5 years.Shell, you really need to take a thorough look at this place and consider a managerial change and some serious retraining!P.S. I have 3 cars at home, my neighbor has 2... AND NOT ONE WILL BE GASING UP AT THIS SHELL EVER AGAIN!
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October 2021 by Sally Chiu
Do not use the car wash kiosk to pay! You will not be provided a receipt. When I pulled forward to get the car wash, the machine did not activate and I didn't get a car wash. After a few minutes of sitting in the car, I parked and went inside the gas station. The cashier couldn't really understand anything I was saying, other then there was a problem with the car wash. She went to get another employee that proceeded to be extremely rude to me. He said, "Lady there is no proof you paid, and I tell everyone to come inside to pay". They refused to give me a car wash even though I paid with a credit card and I'm sure they could look it up. He then said that the Manager's number was on the front of the gas station. Of course no one is ever going to pick up, as I've called repeatedly. The last thing I wanted was to argue with them about a $10 car wash inside during a pandemic.
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September 2021 by Emmy V9nqild
Never fast enough
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September 2021 by Dewey D.
Went here on 9/12/21 for a car wash, waited in line for 25 minutes before pulling up to the machine which wouldn't take any credit cards and required exact change a car wash. So annoyed. What a waste of time.
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August 2021 by tony rocco
!!! GO SOMEWHERE ELSE !!!Stopped by Davis Street shell around eleven pm after work got gas and paid for a carwash.The receipt didn't print out with my carwash code which unfortunately is common at this gas station.So I walked over to tell whoever was inside at the register I needed copy.Another customer was already waiting for help at the microphone box at the window, nobody was around.Ok maybe they were in the back room busy at the moment, we waited a few.The other customer mentioned they had been at the window for about ten minutes already, with no help from anyone inside.I start tapping on the glass and ringing the button on the mic box, for about five minutes straight.I paid for the extreme wash and now was out of luck, so I needed some kind of help.Finally I see an older balding man pop his head out the back closet looking door that's inside against the back wall, he looks at us then just shuts the door to I guess ignore us even better.I don't ever do reviews but this is a special kind of circumstance.I am advising all my friends and family and anyone who reads this to never get gas or carwash here again this pushed me over the edge.
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August 2021 by Sean D.
Would be nice if would stay open for once id say there's a 1 in 10 chance they'd be open upon your visit. I sometimes hangout a while to see if anyone would show up just watching customers approach the store only to find out they are not. today I've been waiting for about 30 mins so far no sign but I did count about 15 folks feeling quite pissed that they are not open again. what is going on with this shell?? Lights are on but it's locked and closed for a place that's supposedly 24 hours. Best time from my observation Is they might be open 7am- 11am after that it's taking a chance ....
