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December 2023 by Darrell Weathers
Customer service was patient with my family seeing as they were at the counter in dispute among themselves but once purchasing took place all was well within the land ?
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December 2023 by Amy Lin
There are not too many discounted products inside, and the store is not small. There are several big brands of sportswear, so you can come in and browse!
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September 2023 by Carlos Encinas
Super Good deals, literally have the same shoes as other places at about 30 cheaper
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February 2023 by Tarlon Badiee
I arrived today at 6:32pm 1/24/2023 (Tuesday) and met at the door with an employee who let a couple out, locked it and just did the no more hand signal across his neck/chest. Google and the website says they are open til 7pm. Checked the website it says 7pm and it is 6:40pm as I am writing this review. Also the phone was put on hold/busy signal and they were not taking any calls. Beware if you think you can get there right before closing!
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January 2023 by C C.
I'm still pissed off that they asked me for ID using my credit card... I knew It was because I was black...
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January 2023 by YNOTCTONY A
Asked if they carried Converse Shoes, The Guy said, No! until I showed him The ad in Google then he said "Oh yes! over there and pointed towards the "Bay Fair Entance opening " But we Bought and Left, it took 20 minutes because the Credit Card Machine didn't work, so we needed to pay cash.
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August 2022 by C “Visar” Coleman
I've been using my credit card for years no one asked me for an ID.. Of course he did it because I'm a black male, people use other people's credit cards all the time, So if I didn't show my ID was he going to refuse service ?, It doesn't make sense San Leandro Bayfair Location. I used my credit card there before and wasn't ID'd ....never again, it's not what you say, it's how you say it ,and if it's a lie
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August 2022 by Simonia Clifton
My husband went in there to buy some shoes for my daughter and the cashier asked if he had debit or credit and my says hes using credit because he uses credit card like a debit card and before they seen the card they asked him for his ID... So the owner/ and or cashier are lying if that was the owner who responded to the review about the card was not signed... I will take it up with Ontario Because I know they got video
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June 2022 by Eladio Moreno
Limited selection ,but If u like what they've got, cudos
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April 2022 by Fatima Vasquez
Worst customer service ever. I was completely ignored, all employees were in their phones. It was my first time coming to this store and it’s the last one too.
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February 2022 by Adrianaj Vargas
I went in feeling a little iffy about this store. But actually found it super organized and clean, found exactly what I needed. The staff were also really nice and the managers were very helpful too. Will definitely be going back again
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February 2022 by إياد القحطاني
i love everything about the store great customer service and all 10/10 recommended
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September 2021 by SMS OG (The 40oz.)
From Management down to the employees this store is nothing but unprofessional.I waited in line for over a hour for first come first serve of unclaimed Bio Hack Jordan 1's. I made the cut off in line to purchase a pair. I was told repeatedly I was guaranteed a pair so I waited another 30 minutes to purchase. As I waited there was former employees/ friends of employees behind me who conversed with workers to have them make sure the got a pair. The workers allowed the people behind me to purchase the pair I was promised and their friends ahead of me to purchase multiple pairs at a time. and I ended up wasting my time with nothing to show for it.Everytime I go to this location there is some type of bullshit like this going on.
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August 2021 by Billy Mccoy
Great shoe store when I last visited they went from two entrances to one.
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August 2021 by Jessi J.
The customer service isn't horrible but it's definitely not good. I've been coming here for years and they never hire anyone with good customer service. They all sit there and talk to each other. They will speak IF YOU SPEAK FIRST and it's never very friendly. They don't really help you and you have to go up to them to get the shoe because they are not in any way going to come up to you and ask if you need help. They carry a lot of clothes I guess, but they don't have a lot of choices with shoes especially men's.
