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December 2023 by The Fur Beneath My Wings Channel Hartford Hough
Last night (12/27/23), someone broke into my vehicle at the BayFair BART station. I was stunned and upset, but knew I had to gather myself to get home. To my surprise, my insurance said I wasn’t eligible for roadside assistance ( I dealt with that later). They did connect me with a company that offered the best rate I could afford. US Towing sent two men , Nick and Sandeep to come pick me and my car up. They actually jump started my battery, and so I was able to drive myself home. I just want to say “ thank you” to these two men for helping me out, and seeing that I got off safely to my home. Nick was very kind and professional. Sandeep was quiet, but most helpful. Please remember them when it comes to evaluations and reviews. They were excellent, and the service was very good. I took Nick’s card, and if I’m ever in a jam, I’ll keep that number and give US Towing a call. Thank you from a most grateful customer. Hartford Hough ??
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December 2023 by Abraham Toledo
Worst service if I could give it zero stars I would but sadly it doesn’t give that option.
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December 2023 by Marco H.
The service and attention from US towing are what customer service is all about. I never would have thought to spend much time to a review a towing company. My needs were satisfied by a clever person handling the phone call. He was polite and asked enough information to satisfy the needs of my wife , son and myself. The tow truck driver was as professional and very competent with his skills & polite as well & communicates well. We got back home in the same condition as when we left.. safety first.. followed by business at hand.Thank you
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November 2023 by Andrea C.
I put one star because I had to on this app! We got a flat tire on the freeway so this company was called all though the driver was helpful and was amazing throughout this whole ordeal we had to endure Nish the owner or boss. I have never received such horrible customer service to the point he was cussing at us due the company saying they only took Zelle as the only form of payment. There were issues with the Zelle app and as we were trying to figure out the issue not only was he cussing and berating his employee he also continued to cuss us out and yell to us "every minute you are getting charged money" And he did charge us additional money while we were getting the app and trying to pay. I hope no one else receives this type of service and don't recommend.
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November 2023 by Labhpreet singh
Awesome service
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November 2023 by Sandeep Kumar
Excellent Service, Professional DriversServices: Motorcycle towing
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October 2023 by Cyrus Cyrus
I had a great experience with us towing . The owner was v.nice , explained everything in detail . The driver arrived timely . Highly recommended!!
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October 2023 by Surjit Singh
Great work on time and amiable services. If the opportunity presents itself, I will use his service again.
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September 2023 by Matt R.
The New Owner of this company is a absolute lier , this man is as cheap as it comes he did a tow for my car and he does not know what he is doing he should be ashamed to call himself a boss , he treats his employees like garbage and underpays them while saying lies about them to other companies to make himself look good , save yourself the money I rather wait hours for a call then deal a company ran by a lying manipulative low skilled owner like Nish
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July 2023 by Allen Sue
This place is reliable. I was in need of a specific timeframe and they got the task done for me on more than one occasion. The people that work here are friendly, professional and just a all around superstars. I keep their business card in my wallet because I know I can count on them.Service: Car towing
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July 2023 by Nick McNeil
Called for a tow after an accident at midnight. Waited on hold while they looked for a truck. Waited 10 min. She can back on the line. Said “no trucks” then hung up. No sorry, no options or empathy. What a human. June 25th 2023. Why give money to people like this
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July 2023 by James Bertolina
Very fine experience, got my car returned to my home all good.
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July 2023 by Jimy Salgado
Excellent work, I congratulate you guys, professional and experienced
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June 2023 by Ken K.
Got stuck on I-880 a mile south of Marina Blvd while doing a test drive with my old 450SL. Waited in hopes the CHP might happen but then walked the 3 miles home. Called a number of local tow services....no luck. Finally called SLPD, they linked me up with CHP dispatch and she notified US Towing. He met me there in less that 20 minutes He asked me: "How are you here with two cars but only one driver?"A nice guy
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February 2023 by Alois D.
My son got into an accident. In Castro Valley on 2/7/2023.He got T-boned. The other party at fault.CHP called towing. U.S.Towing driver showed up.Driver told me that he would tow the car to towing yard and that insurance pays for everything.And in case I would want to tow it to my home I would have to pay 270 dollars cash.I had a bad feeling about this, since I live about 2 miles away.The tow yard is about 10 miles away.But decided to believe the tow truck driver info.Big mistake.Despite the fact of filing claim with my insurance on the same day.And eventually getting CHP report for the other party at fault.And finally contacting the insurance of party at fault.I have not heard anything from insurance yet.Car was at yard for 10 days. Now I became paranoid since I have not heard from anyone until now.So I called the towing yard. I was told that as of today I owe them 1,923$.U.S.Towing does not have publicly posted rates/terms on their web site.They have it probably on the wall somewhere in the office.(for obvious reasons of scamming unsuspecting victims of misfortune)The invoice from the Tow Truck driver does not have any info on the rates/terms either.I consider this a deceptive business practice and will follow with reports to Better Business Bureau, California Department of Consumer Affairs and CHP.CHP has a list of approved contract towing drivers, who need to follow certain rules.Beware of this bad business !!!
