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June 2023 by daniel w.
I took my car there because they said they specialize in older Mercedes-Benz models. They did a diagnostic to see what all is wrong and needs repair on my 1985 Mercedes-Benz wagon. And I thought that was all good. So I have them replace the cluster on my dashboard. And now the dome light doesn't work. The antenna doesn't work and the radio do not work. On top of that the trip odometer that they repaired will only go to up 99 miles then it stops working. On top of that when they repair at the south leveling suspension, they did not even add hydraulic fluid so I had to do that so that it would work properly. The guy that did the work is now retired and no longer working there. So I'm left with crappy service. I do not recommend this place.
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March 2023 by Malia Reyes
Excellent Customer ServiceService: Transmission
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September 2022 by Vanessa Pineda-Klein
Kai and his team are fantastic. They are personable and go out of their way to try to fix the problem while helping you save money. Kai knows Mercedes Benz really well! My car needed major repairs and he took care of all the problems and my car is running great. I was referred to him by a friend who has used him for many years. I’m glad I found him.Services: Engine repair
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September 2022 by Vanessa “Vanessa Klein” Pineda-Klein
Kai and his team are fantastic. They are personable and go out of their way to try to fix the problem while helping you save money. Kai knows Mercedes Benz really well! My car needed major repairs and he took care of all the problems and my car is running great. I was referred to him by a friend who has used him for many years. I’m glad I found him.Services: Electrical
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September 2021 by Cory King
Mechanics were good and got the job done. My car is running great.
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August 2021 by Dee A.
Today I am only giving this business a one star reason being is because I was a long-time customer here I've had my Mercedes for 2 years and I've been a customer since, in the past I had good service that was justifiable, but recently I brought my vehicle in for engine check light on !and to my surprise it was "fixed "the next day didn't think it would be ready that fast ! but that was good news so I thought! well when I was finally able to pick it up , the check engine light came on the same day !! Previously the owner Kai told me , to drive it at least 200 miles, and if the check engine light comes back on to just bring it back! well that same day that I picked it up the check engine light came back on I called the office spoke with the secretary François and told him this. I didn't think I would have to pay an additional charge! For service that I had just paid for... that wasn't complete wasn't fixed the problem is still there! I am not a mechanic but for the check engine light to come back on the same day is questionable to me! I explain this to the owner Kai and he didn't seem to understand how that doesn't make a whole Lotta sense to me ! whatever his mechanic did he thought he fix the problem ,but he did not !and when I talk to Kai about this he told me that he ran another test and it was something totally different than from before, and for them to do anything about it it would be another $400 Mind you I just paid them $300 and I don't know for what!!??? Long story short I just took my vehicle out of their possession, because I don't have time for some shop trying to burn a hole in my pocket for something that they might possibly fix??
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March 2021 by Jhon Smith
If you own a Mercedes don't waste time looking around best service outside of dealership
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January 2021 by Rina Reeree
I like taking my vehicle to this place , Kai is someone I can trust my vehicle with, he’s honest and his prices are reasonably and always makes my car better! Good people there.
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December 2020 by Jacqueline Blueitt
My experience at Universal Auto was very good. The mechanic was very informative & the work was completed in a timely matter. I was very satisfied with the service.
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August 2020 by Wanda Redic-Bland
Friendly and trustworthy. They made my car as good a new and didn't over-charge for unnecessary work.
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July 2020 by Lidia B.
Several years ago I've purchased a classic car ;1977 Mercedes 450 SL. A beauty all around .I had to drive back home about 60 miles Took me 2 hours and 40 minutes . I bought the car as running, and like it . Very upset , I called some friends to cry out , because I really wanted to keep the car . One of them knew a specialist , capable to fix any car . Ok , I said ,bring him over . He came , listening to the engine , measured cylinders . Conclusion: cylinder #7 dead . We need to order a new one from Germany .How much I've asked ?With parts and labor around $7500.Wow ! Then I found Kai ; what a maestro ! With just a few hundred , the car was out and running. I will give him a six stars without any hesitation. I will never see another Mercedes mechanic. Period .
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January 2020 by Tiffany T.
KAI, IS THE BEST !!! My first time at this shop, my BEST EXPERIENCE EVER at any automotive center. The shop was very organized and neat. Mr. Kai communication was outstanding. And my vehicle was fixed very promptly, much sooner than anticipated. I know for a fact that I would have spent a lot more money if I have taken it somewhere else. I would highly recommend this shop to my family and friends.
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November 2019 by makayla Walker
Honesty
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August 2019 by Andrea A.
Kai is the best, most knowledgeable and efficient, a true professional. Since about 5 years is this my absolute favorite shop. Because of the distance from alameda, I have tried others , Mercedes Oakland etc, but always come back. Now I travel every time I need service from Oceanside Ca. Somehow my tires got mismatched when I bought them a few months ago. Kai noticed it and send to the tire shop. No problem, it was corrected right away. He noticed I needed brakes, done, same day. Like always , a little TLC extra for my car without charge. If you have a European car, let Kai take care of it. He has looked very well after my car and he will do it for yours . His employees use to pick up my car at work and brought it back after completing the service. Thank you Kai and your friendly staffs
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May 2018 by Big Bully
Hands down the best place to get ur Mercedes-Benz service Kai is awesome... alittle pricey though
