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January 2024 by Shante
I have been a customer since 2018.. everyone is helpful.. sometimes if it’s a new hire .. they might need more assistance, but other than that .. I have no issues ..
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December 2023 by Lani Jackson
Absolutely the worst location. I’ve tried on three separate occasions to make an Amazon return because they could only be returned at UPS. The first time they told me, the bag I had my item wasn’t good enough. Even though it was the original packing. They told me to go to the grocery store across the parking lot and get a bag from there and bring it back and use that. The kid working the register said he had a bag and would give it to me and the manager said no. I went to the next nearest UPS store and they took it. The second time I gave them a shot, thinking maybe that manager wasn’t there and the same thing happened. Today was my last attempt. I gave them a third shot, and they refused to take my package because they wanted it in an additional bag. And for the third time I went to the next closest UPS, and they took it immediately. Based on these reviews, it seems to only be this location that sucks so hard.
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December 2023 by A. Eliopoulos
Trouble customer service!!!!!!I believe the customer service representative stole my Amazon return which was brand new airpod pros, asked for the manager she was no help, basically shrugged her shoulders as if this was only my problem, and I guess it is.... $300.00 plus down the drain ...I would advise not to do any business in here . Run!!!!!Merry Christmas ?
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December 2023 by marie elle
They are the worst UPS store there is. One of the employees made my package go missing. Idk if they stole my package but they didn’t sent my package like they were supposed to. Some mexican girl ripped my label off my package and put it on some random package. the employee was some ghetto mexican girl with long acrylic nails that looked like she didn’t want to be there.I’m definitely going to be reporting this store. They definitely need a new owner, employees, manager , literally everything. They are also very unprofessional and they don’t care nor do their job correctly. Go to another UPS do NOT go to this one by Bay Fair. I hope they see this review too, y’all are horrible
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October 2023 by Deveon Thelmas
Johnathan was very professional and kind. I would return again fast experience
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October 2023 by Casondra Young
I chose this location only because I was charging my EV at a nearby charge station, and I needed to drop off an Amazon return for my sister. I was in a hurry that day and was pleased that there was a UPS location just a few feet from where I was charging my car. When I went inside, there were only 2 customers ahead of me. Still, the wait was way too long. But if that had been the only issue, all would have been fine once I reached the counter.When I finally did reach the counter, a woman, who I later learned was the owner, commenced with making shipping my packages an unpleasant experience, and an impossible task. She was rude and combative, seemingly from the first second she laid eyes on me. It seemed to me that the woman took one look at me and didn't see a 58-year-old business owner or a human worthy of respect, but seemed to see someone she didn't like, at first glance. She then proceeded to make what should have been a simple transaction a quite negative experience.I told her I had two packages to be shipped back to Amazon and two corresponding QR codes. Her first scan of my QR code didn't match the package. I asked her to please scan my other package or to scan my second QR code. She refused, for some reason, and started making statements that had nothing to do with why I was there. "Honey I do this for a living." I told her "It should be easy for you then. Please let's get this done." She instead chose to start an argument with me. A customer. I was there to patronize her business, and at a disadvantage. She ultimately refused me service and asked the customers behind me to physically disregard my presence at the counter and come ahead of me. The customers behind me refused to do so, showing me more respect than the shop owner... But I choose to leave.Based on my experience, I advise all people to avoid this location. There is another UPS Store within 2 or 3 miles. They are professional, quick, efficient, well staffed, and the customer service is great.
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October 2023 by Melanie Siso
Horrible customer service. I received delivery notice on my mailbox to pick up a package here. Arrived at the store, showed the guy my slip. He asked me for the tracking number when clearly it’s on the slip. He then told me there were no tracking of my package and told me he couldn’t help. I ended up having to track my own package on the website and it hasn’t arrived to the store. Really? He couldn’t put in a little more effort to do the research? What a waste a time!
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August 2023 by Keturah Spikes
I went to this location to print a document minutes before closing. As I walked in at 657pm I was brashly told "we're closed" with no eye contact whatsoever. The gates were down and one employee was sitting behind the counter with the other taping a box. I asked what time do they close and was informed "7pm but we already closed the till." Which means they close before 7pm so I asked again what time do you close? Again, I was told 7pm.Typically the customer service at this location is ok but I live in the neighborhood and it's open after work hours so I continue to patron it. This experience is more of an incentive to setup my printer. It would be nice to know what their actual hours are or a sign posted when they take their last customer.
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April 2023 by Marie H.
I don't even want to give one star. This place has the rudest employees. If you want terrible service, be sure to visit this place.
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January 2023 by Rachel V.
I have to first say that, I very very rally write bad reviews. I've been here many time before in hoping my experience would be better. Maybe she's having a bad day. I gave it many of chances. But let me tell you. I was so taken back, that I sat in my car going over what just happened in shock. Like did that really happen. Should I go back in there and say something. Because the attitude, with hand movement to go with it, as she tells me that the email or computer I forgot which one isn't working. Yea know to send my label to in order to print out the mail out my return. Mind blown!!! So I went to the next UPS near by & told them my experience. They said ya we hear about all the time. WHAT THE F*** ARE YOU KIDDING ME! Sorry the New Yorker came out. I'm just saying. deuces.
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November 2022 by Irena S.
I'm not really sure why there's so many reviews that are hating on this place - it honestly does get the job done and it's in a very convenient location.The last time I came, I had to drop off multiple Amazon packages and a couple other UPS packages/ product returns, and the lady that helped me at the desk was extremely efficient. Honestly I was impressed that she was helping me at the same time that she was helping another Spanish-speaking customer, props to her!While she might look like she's not giving "great customer service," she's actually getting the job done. I brought my amazon packages in basically the open bags they came in, and she sealed them up for me and gave me the tracking numbers on the same sticker, and told me I didn't have to worry that the old mailing sticker was still on the package. She was right since all my packages got to where they were supposed to be. Easy parking.
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October 2022 by Ernesto Valencia
Sad people working there that don't know their Head from their A__.
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October 2022 by Michael W.
This is the cleanest and most organized UPS store I’ve ever seen. The staff was super nice and helpful. I’d use this store again.
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August 2022 by Derek C.
Nasty staff. Extremely nasty. Off the chart rude. I haven't encountered such nastiness in a long while.
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July 2022 by Saad S.
I have been coming here for years, sometimes 2-3 times per week. My favorite person there is Rashmi! She's usually in the back flying the ship. Feel FREE to ask for her for some warm and polite customer service!
