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February 2024 by Shum Fong
Nice person helping me today
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January 2024 by S Sum
Lori at passport services was super nice and efficient!! I made an appointment ahead of time and she was available to do mine right on time. The workers in the lobby were also very friendly and helpful.
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December 2023 by Anthony Pena
Was in and out requested some small boxes for future shipping purposes because there was no more up front and got denied because there was a long line. I guess if you go there make sure your unprepared rude and cursing so you can get service.
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July 2023 by Active Bui
My passport Renewal expedite package never arrived at the Passport office. I tracked the package and showed it was at the San Leandro office. The manager taught her employees how to read the status that was already scanned and out for delivery. They said nothing they could do. It had been 6 weeks and my check was not cashed. If it lost, somebody might possibly return to me because it was important. It is very shady. It could be stolen for other use. I was disappointed about how USPS did not want to do an investigation on a very important package. I clearly have the date, and checking the camera was so easy or asking the delivery person. And of course they would not be able to do that because of the procedure.
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July 2023 by Dat Hoang
The lady was quick and working hard,I have no problem at all ?
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April 2023 by Jessica D.
I had been searching for 2 months for online appointments to an appointment for a new passport and everything was booked. Saw a Yelp Review on this location saying to get here an hour before 9am and they'll help, that's exactly what I did and it worked. This location helps the first 10 people who don't have any appointments so get there early!
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April 2023 by Ken Yu Qi
Went there checking for passport service, the lady BEE was so helpful and willing to do extra search help for urgent need. And get a lot information form her that help me through the appointment and material checking and other questions. And at the time I leave I left my ID at the desk she bring that to my car, that was so kind of her. Really nice people.
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March 2023 by Rosa C.
We were frantically looking for passport renewals for upcoming trip. I called this facility. Spoke to a live person extremely helpful. Told me the details of walk in appointments. We showed up the next day 8:30AM. Wrote our name on the check in list by a young lady that worked there at the post office to sign up if we did not have an appointment and were there as a walk-in for passport renewals. They literally open at 9 AM sharp we had all of our paperwork and pictures ready to go. Just like that within eight minutes we were completed and paid receipt with a nine week turnaround time for our passports. The entire facility and Staff were kind, efficient and helpful.
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January 2023 by KAZEM CASH
I come about twice a month and the ladies that’s there always help me with excellent customer service every time ????
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December 2022 by Damon Tighe
Way faster than the one in downtown San Leandro. They have a lot of options for packaging materials and even holiday / birthday cards.
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December 2022 by Garick Brown
Few weeks ago I opened up a PO Box here paid $108. Come to find out they never opened it on their end. Now as a result, I’ve had multiple packages sent back or not get delivered because my PO Box wasn’t opened…. Unbelievable! I’m only giving them a star because the person that was trying to help me out (few weeks later) was very professional and admitted it was the post office fault so I give them that. So the lesson here is, if you open up a PO Box there verify that it’s officially opened
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November 2022 by mary d.
When you call in the post office answer machine tells you to go online to make appt for passport, no walk ins. When you go online there are absolutely no available appts and I did a search for over 100 miles from my area. I tried calling the post office and no one ever picks up. Finally I got a hold of some one and they tell me to just come in. Horrible.
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November 2022 by Ealuba Y.
I had a 911 incident but no employee didn't try to stop or help . They lost my certified express letter from Japan . While they lost it, some white guy started racial slur towards me " go back to your country " he kept on going, giving me fingers. The employees didn't do anything about it and not only that , they said they found my express letter an hour later and told me " you should thank me " over the phone. While I was attacked , front desk employees went in the back so that she didn't have to deal with the violence. No employees even tried to help the assault towards me .This gets worse. After all that, they lost my express letter, never got delivered. They can't find it , they said they found it and they said " you should thank me " and then they lost it again. It was supposed to be delivered asap because it was express . They said they would investigate and call back but of course they didn't . This place is not worth existing . Racial slurs and verbal abuse are allowed, they can't even handle a job! One job ! " deliver " is impossible and it's not even physically safe there. There's no words to express my anger and disappointment . They don't know what they are doing . It's fair to say they don't function as a normal human being to help an assaulted another human. Lost package, " go back to your country " " f)(; ing b**** " Then they said they found it but they lost it again . Get it together ! I am going to contact congress, tv stations and radio stations with all evidences, recording of 911 call as well .
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September 2022 by Girma Kebede
I visited this postal office today and they are professionals, helpful, and gave me excellent customer service. Rekeisha and her coworkers please keep it upand highly recommend this branch than other places.I also strongly recommend for passport application andspent less than 10 minutes.
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May 2022 by PACU hula
This a a great post office, easy parking, very friendly fast service! I highly recommend this location, been going there for many years and they have the most friendly, efficient and knowledgeable postal clerks!
