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October 2023 by Jeans R.
Eric always serviced my mom's old mgb, and when she turned it over to me recently, even though Eric said that he no longer works on MG's, due to the fact that he remembered my mom and the car, he agreed to go over it and bring up back up to speed, which was no small amount of effort. He and his wife are very helpful when you call, and kind and friendly people.
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September 2023 by Albert Romano
This man fixed a car that wouldn’t go over 60 mph he was a bit rude when explaining that my car needed work but he was honest (the only part that saved him in this review is his beautiful wife). and that hurts people at times if they don’t got the money. Ill be back soon for repairs Boss all the repairs we spoke about don’t count me out I don’t care how much it costs this car is mine.Services: Electrical repair
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June 2023 by Metro Pcs
He was so rude to me. I'll Never go back to him!
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May 2023 by Dominique S.
If I could give 100 stars I would! I have been customer of World Import car service for over four years. Eric and his team are phenomenal. I appreciate their expertise, reliability, and overall care for the customer and the vehicle. It's hard to come by places that put care and concern into each service. Grateful I don't have to deal with any shady mechanics. I Thank you for all from the bottom of my heart.
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April 2023 by N N
Had some maybe obvious but really helpful advice for a car novice like myself. He owns pretty much the same Mini Cooper as we had and had already gone through the issues I was coming in for.
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April 2023 by Arlene J.
Family owned and operated. Our family appreciates the service we receive for the many cars we have owned over the years. Eric has been running the business for years and always does a good job.
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March 2023 by Jorden
I went to the shop today and was greeted with negative attitude the second I walked in the door. I asked for Eric the owner for help with codes that my OBD2 scanner sensed. He proceeded to give backhanded comments and besmirched another business that I go to for Oil changes calling me “low hanging fruit” and “an average driver” while looking smug at me. Regardless, he did reluctantly read the codes and give general advice on a proposed way to find the problem and basically told me he didn’t want my business and to go back to the other business for help. I came in with a great attitude, got all the way through the conversation with good intentions and left with an upset feeling and anger that a car shop owner would treat a possible customer like such. Im not sure if I was the problem or the anger towards the other business I came from, either way the customer service was horrendous and wouldn’t recommend coming here as a new customer.
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March 2023 by Dallas N.
Perhaps one of the most honest and genuine repair shops around. Eric took time to explain everything and walked me through more diagnostics than I ever expected. Price was more than fair and, above all, I walked away trusting the mechanic and the shop.I hope that I won't have another reason to repair my Mercedes, but I won't hesitate to bring it here if I do!
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November 2022 by Ramon R.
Was excited to find this business because after calling around it sounded like he has changed the timing belt on a Porsche 944 and most likely has the special tensioner required. I asked for a quote he empathized he didn't have a current one and gave me one from 5 years ago to get an idea at a bare minimum. I asked if 5 years ago that included parts, because I have already gone through the trouble of ordering parts since most mechanics I've previously called have made parts and the tensioner an issue in working with my 1983 vehicle. When I mentioned I had the parts he mentioned he had trouble hearing me but said he had no interest in those words and hoped I could find someone to help me. He wasn't disrespectful in tone but he struck me off as having ptsd from cheap haggling customers when I was trying to get information. Granted he was claiming to have issues hearing me, but the 2 stars was for basically letting me know he had no interest in having me as a customer. Out of being highly disappointment I wanted to give 1 star, but I opted not to as my review is not based on the quality of his work and I want to be fair. Will not call here in the future for my Porsche or Audi
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July 2022 by Vernon Cosey
They did a horrible job cleaning inside my car and there is still a stain on my windshield. Yes a horrible rushed job
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June 2022 by D G
World Import is my go to repair shop for my 2012 ML350. I have been a customer since 2017 and Service is excellent and thorough. Not matter the job, its affordable and I can expect it to be done in 8 hours. Eric and his employees are a huge blessing to anyone who patronizes this business. Always honest.. and professional. Call to schedule your maintenance appointments today.Services: Brakes
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May 2022 by Matt Guerino
I just inherited a 2010 Q5 with 105K miles that had been sitting unused for 1.5 years. I knew the battery was dead and it needed an oil change, and I needed it to get me to Oregon within a couple days. I took it to Eric - my first experience with this shop. I'd made an appointment 1.5 weeks ahead, concerned that there might be trouble sourcing the right battery in this season. I came into town and the day of the appointment I called and they were ready for me, battery in hand. Nice to see the follow through!Eric got the requested services done and got the Q5 running reliably. His report on the overall vehicle inspection was very thorough, and though he mentioned a couple other items that could use attention he pointed out that they were not essential for my immediate road trip needs and could wait. No pressure to do unnecessary work.A friend of mine (who is a mechanic at an Audi dealership in AZ) texted me asking how the car fix was going. Everything I passed on from Eric, my friend said was spot-on. Not that I ever doubted Eric, but my Audi mechanic friend's affirmation is a vote of confidence. If I'm back in the area with this car and need service, I'll take it to Eric.UPDATE: I made the trip from the Bay to Portland in one shot. The Q5 ran like a champ. Thanks Eric!Services: Oil change
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May 2022 by Paul W.
When the top wouldn't open on my E350, I found that a convertible top shop doesn't do that kind of work. Who da thunk it? Took it to Eric. He knew the routine required to zero in on it, always keeping me informed. He identified the part. Ordered it, installed and sent me on my way with beautiful working top at a very fair price. Thanks Eric
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April 2022 by sassypepsisimba
I went to ask questions in regards to my BMW. I got to the door they would not open the door. I’m a black man. Asked if they were open he said yes. He proceeded to talk to me through the glass. Long story short he called the San Leandro police. They said he had the right to do business with any one or not do business with anyone. I’ve never met this man, no prior history. This happened today or 4-12-22. Three Police cars came out for this incident.
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March 2022 by Mark Thomas
We have used Eric for about 7 years now for BMW, Mercedes and Mini Cooper. He is very knowlegeable and provides great service at a fair price. It seems that the Dealers have become cash extraction systems with a thin veneer of service and as soon as the mnfg warranty expires we happily dump them for quality at World Import Car Services. And you are supporting a local business too!Services: Brakes
