-
February 2024 by Ashallaya
I made an appointment with them last week for the 6th of February for my taxes. I told them I would like a phone appointment and was told that is fine. I let them know a co-worker referred me and she has been doing phone appointments with them as well.So yesterday 02/06/24, my appt was at 4:30pm. I never got a call, so I called the phone line listed online and no one answers. I go to my e-mail and call Igor and finally get him on the phone to tell him I have an appt with Shelia and still haven’t heard anything. He says okay, a phone appt., which I confirmed by saying yes and he says he will let her know.Now, it’s 5pm and I’m confused, called him back and he did not answer so tried the landline and ask them what is going on. I had an appt at 4:30pm and still haven’t heard from Shelia. She says oh they are printing it out the forms you sent now. And then says they need another form from last year taxes (why would they not tell me when I called to make the appointment in the first place, instead of waiting until after my appointment time) I then asked, so what time will the appt. be then? Which the lady says, 5 and I say it’s 5:04pm and then she says 6:30pm. I tell her that is just ridiculous two hours after the scheduled appointment. At this point I told them to forget it and I’ll go elsewhere.This place is extremely disorganized and it’s clear they don’t communicate with one another. I would never recommend this place to anyone. If I could give them no stars, I would.
-
October 2023 by Felicia Molina
Horrible!!!!! I did my taxes with Igor for about 5 years, as the previous post said he is very defensive and aggressive, in fact stopped serving my in laws due to "calling to much and too many questions ". I then asked him to complete a settlement agreement with the irs for my husband. He sat on them for over a year. And now that they are finally settling up with a new tax person, who does their job accordingly, he let me know not only did Igor sit on the job, he also did zero deductions on the ONE year he did complete and was also hanging on to the completely wrong paperwork which caused the while process to be delayed again!! Also had to make him pay me back the $1100 I paid up front for NOTHING! had to chase him down for it, and he also has new staff weekly die to his nasty attitude, pleaseeee protect yourself and stay far away from this fraud!! Oh yeas and last thing: Igor also charged me 300 to 500 a year for "protection " in case anything he claimed got questioned, which I later found out was also untrue, just stay far away from this guy!
-
August 2023 by ray caro
Terrible!!!! Two years of refund, that to this date hasn't being received. Cuase of identity theft, And yet we went to talk to Igor, to ask questions the first thing he reacts so defensive and aggressive. Terrible place im so surprise there still operating, scaming people of the hard earn refund. Same situation as other reviewers, of someone else filing our taxes.
-
March 2023 by Jose M, Alvarez
Igor do not return phone calls nor have good customer satisfaction often not there when you need help.
-
September 2022 by Reggie Trimingham
igor never followed up after he took my money, didn't answer calls or emails. So now I'm paying a different tax professional on top of what i paid igor to fix his work... if you want it done right, stay away from these guys.
-
September 2022 by MonaLisaSmileCA
My sister and I had a terrible experience with this tax preparer both of our identities were stolen and we had so many problems getting things straightened out we didn’t get our money until about two weeks ago.
-
September 2022 by Joe N.
I've used Igor/Campos tax service for 5+ years. Never had an issue but this year is absolutely pathetic. From missing my appointments, never getting back to me or responding to emails. Now I just got a letter from the IRS stating they submitted my information wrong. BUT HERES THE KICKER - their phone is off/inactive and Igor isn't responding to any emails or texts. Campos went down the drain. Wouldn't be surprised if they're facing some legal trouble. I recommended too many people to this company and they're having similar issues. Sad. If I could give negative stars I would.
-
August 2022 by Prentice Jacob
It's the middle of August and I haven't received my Federal Taxes yet, Something is definitely wrong with the way Campos Tax Services is running there business.
-
July 2022 by Sharon Guerra
Horrible place to do taxes at. If I could I would give them a 0!! My dad has been doing his taxes with him for years and never had an issue. So I decided to do mine with him as well. It was a Big Mistake! I've never had issues with my taxes. Now this year I still haven't received my refund and it's almost August. IRS is saying they have no record of my filing. Just like the other reviewer I was told the same story which is that "someone" had filed taxes with my identity before I filed so IRS said there was duplicate returns.
-
July 2022 by David Blanco
TERRIBLE! TERRIBLE! TERRIBLE!They always make mistakes, they never call you back when they say they will, they will keep you on hold for hours at a time.
-
July 2022 by Grace Del valle
They did something to my taxes I filed with the on February 13 and till now July 11 still have not received my federal taxes
-
July 2022 by Catherine Hyman
I have used Campos for the last 6 years and have always had a good experience until this year. I went 5 weeks without receiving my Federal refund and when I checked with the IRS, they had no record of my filing. I tried to get in touch with Campos for many days and finally got a hold of them and was told someone had filed taxes with my identity before I filed so the IRS said there were duplicate returns. Campos had me come in and sign papers to be sent to the IRS, nonchalantly saying this has happened to a lot of people this year. A month later and I have not heard anything from the IRS but have had a lot of fraudulent activity with my SSN and checking account (from the account provided to Campos for Direct Deposit), losing $1000s, in addition to not receiving my refund. Talked to two other people who also use Campos who have had an identical experience.Beware, your data is likely not safe with Campos. While they do an incredible job trying to get everyone their maximum refund, at what cost?
-
June 2022 by Dana Vasquez
We have been calling for weeks! We gave you all our tax info and it was never filed. Now we are late and no one is returning our calls. We have been calling daily for weeks! Last time we actually spoke to someone they told us Igor was in Mexico. But our taxes would be filed. What is going on?The Vasquez Family
-
April 2022 by Grace S.
I have used Campos for many years and recently moved out of state. Because Igor is able to do taxes for any state, I made a phone appointment and sent them all my documents as they requested. At the time of my appointment, I was told I would receive a call back because they were very busy. I ended up calling a few times for the next 5 or so hours, but they continued to say they were still busy and couldn't get to me, but would call me back. I had to pause several work meetings because I wanted to be sure I was available when they called. At one point, Igor picked up my call and mentioned that he hadn't forgotten about me and would return my call. Since then I have called, texted, and emailed several times and continue to be told I will hear back but never do. It has been 10 days since my appointment. I let them know I would be completing my taxes elsewhere from now on. Update: I attempted to file my taxes elsewhere and paid a good amount of money to do so. I just received emails that my state and federal tax filings were rejected because a duplicate filing has already been made. I had not received any information from Campos that they were planning to do so and had already alerted them that I would be filing elsewhere via phone, email, and text.
-
April 2022 by Nay V.
Last year I did my 2020 taxes with them and was super satisfied. This year I have been trying to get a hold of them, and no answer. Neither phone nor email. I moved to a different state and need info from them in order to complete my 2021 taxes, but I'm stuck because I do not get an answer! Have been trying to reach them since February. I've sent 3 emails and called so many times, leaving voice mails. I'm at my wit's end.
