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February 2024 by Cashflow RE Diana Lovetravel
Eva, Wealth Relationship Manager is very friendly, helpful & knowledgable. ???
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November 2023 by Cuu Nguyen
Great services with Gemma. She is very friendly and helpful
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May 2023 by Jennifer R.
The customer service at this branch is NON existent. Tellers are ok but the Branch Manager is rude, unprofessional, arrogant and does NOT care about it's customers needs. I will move my business elsewhere.
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March 2023 by Sagaran Theva
Incompetence. Twice I booked an appointment and confirmed it with staff prior to leaving. Twice they were not met due staff unavailability or incorrect scheduling from their system. My first two experiences at the bank were met with complete ineptitude. They didn't even get my name right, they called me Wesley.Why would you trust a place with your money when that place can't even handle basic scheduling and appointments. I'm convinced I am part of some user acceptance testing to see how much nonsense they can pull before a customer is turned away.Do yourselves a favor, keep a wide berth from this place.
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February 2023 by Jeyasagaran “Jey” Thevachandran
Incompetence. Twice I booked an appointment and confirmed it with staff prior to leaving. Twice they were not met due staff unavailability or incorrect scheduling from their system. My first two experiences at the bank were met with complete ineptitude. They didn't even get my name right, they called me Wesley.Why would you trust a place with your money when that place can't even handle basic scheduling and appointments. I'm convinced I am part of some user acceptance testing to see how much nonsense they can pull before a customer is turned away.Do yourselves a favor, keep a wide berth from this place.
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January 2023 by Althea
I have visited this branch multiple times for different things. For example, make a deposit, cashiers check, name change, pin # change and never had any issues. All of the staff was really helpful and quick.
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October 2022 by Samuel Medina
Left a different local bank for this one and couldn't be more happier! Everyone from top to bottom has been so professional and a pleasure to work with! Mike and his staff are top notch!
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August 2022 by Trina Edwards
Racially profiled when I walked through the door . Employee Christine tried to place me with a complete stranger man just because we were both African American then laughed it off shrugging her shoulders. I was extremely insulted and highly offended by her customer service. I won’t be returning to this local branch. She should be a shamed of herself and I pray that’s she doesn’t treat others in such manner!
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August 2022 by Shum Fong
Just for using the ATM after closing, the door open with my ATM card with no problem and the ATM machine worked perfectly, got my money in 10 seconds, excellent service!
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March 2022 by Lisa H.
I would only come to this bank to be serviced by Waiyin. He is always super helpful informative! Now I gotta plan my bank visits to work with his schedule.
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October 2021 by Deana L.
The people at this bank are so helpful and efficient, I finally found a bank I enjoy working with.
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February 2021 by Bubbles A.
Had an issue with someone using my card, so I called customer service, and they told me to go to the branch so that they can verify me and issue a temporary card. I got the temporary card, but because the teller was taking too much time with me, the manager got mad at him, and one of the personal bankers took me to her desk and handed me my cards and a piece of paper and said call the number. I was shooed out of the bank in a hurry because apparently there were a lot of other customers waiting. I've never been treated with such disregard. The teller, Wailun (I think that's his name) was so nice, professional, compassionate and helpful. Sorry he got in trouble, especially because he was the only one really trying to help.
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August 2020 by Steve D.
I stop here alot to use the enclosed 24-hour ATM. You need a card to get in, then there's multiple ATMs. Much safer than those outside ATMs. I came here once to service my CD and they were really nice to help me. Lots of free parking in a small strip mall. Nextdoor to Roundtable Pizza.
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February 2020 by Mike K.
Never knew of a bank that won't take cash. Hmm. That's so awesome!! So convenient for me! I may be old fashioned but REALLY?! Can anyone answer why my cash isn't acceptable? Please enlighten me. This was the San Lorenzo branch. My first visit! And my last. Nice one guys!
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November 2019 by Ann Le
Manager (Mike) was yelling loudly to the customer. Please be polite or helpful instead of yelling.
