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November 2023 by Kevin M.
Hello, If I could give zero stars, I would. So, I signed a contract to rent a (rough terrain 4x4) RT26 scissor lift for 1 month, 3,450.00 dollars to rent on 7/20/2023. It was delivered on a Thursday morning. When we started to use the lift, it was popping and back firing from the engine and would raise up only 1 foot high. So, that same day I called the United Rental San Lorenzo for someone to come look at it, nobody returned my call. The next morning Friday, I was told by my employees that a technician came out and looked at the lift and said everything was okay with it, well it wasn't. I started to use, and it was the same thing, popping and back firing from the engine. The only thing we could do was get it to lift up on a perfectly level surface. So that day we used the lift to raise to the top of my building rooftop, to work on some repairs needed. Saturday, we came in to start power washing my building before it gets painted, the lift would not lift up anywhere tried, but 1 foot high. So, I sent my guys home and had to pay them for the day and Sunday which I had contracted them for that day of work to. Monday morning early, I stopped into United Rentals where I signed the contract and explained what was going on with the lift, I was told that they didn't have any other lifts to replace the one I had with another lift, and they would send the technician right away, again. Tuesday afternoon, I still haven't received any calls from anyone at United Rentals, so, I emailed them to come get their lift. I called around and found the same 4x4 lift at Sunbelt Rentals, San Leandro branch for 200.00 dollars less than the monthly rate at United, so they delivered the next day Wednesday, and United picked their lift up on that same Wednesday. When United closed the bill for payment, they returned me 1,752.00 dollars of the 3,450.00, leaving me to pay 1,698.00 dollars for a rental that I used only 1 full day. I called and asked why I was being charged at a daily rate, when I rented for the monthly rate and should only pay the breakdown price for the day I used. The manager and district manager could not explain and would not accommodate me with anymore refund. I emailed and asked over the phone for an invoice with a breakdown of the cost to me, but I still haven't received one 2 months later. I called the 800-customer service and explained, and nobody returned my call. Please don't bother to use this rental yard for anything, they will only disappoint and screw you over if they can. Go to Sunbelt, they didn't disappoint me, and their lift worked perfectly, no issues.
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February 2023 by Michaela Rivas
My company/work has been working with United Rentals for year. Most particularly, the San Lorenzo location as it's just down the street. We don't use a lot of larger equipment, but the items that we do rent on a regular, our team has no issues. If the location does not have it, they look to see what other sites in the Bay Area, which makes us feel like they go the extra mile. We will continue to rent equipment from UR.
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January 2022 by Eric Silverio (Quad_X_)
One person - One reason why I score this as a 10 = Vi. She was amazing and even now after reflecting on my literally last minute options to call someone and me in a panic trying to make arrangements Vi was the only person that was calm collected and made this process that much smoother. Give her a raise. NOW>
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December 2021 by Greg Mills
Lift delivered on time and no problems with equipment
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November 2021 by George Efstathiou
It was easy to make the reservation online. When the driver showed up with the delivery, he called first to let me know he was on the way. Then he called when he got there. He was very kind and gave me instructions, tips and pointers on how to use the scissor lift. He even brought it indoors for me when he saw that I was struggling!
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September 2021 by Ed Kamei
Once I made the reservation, no more worries. Delivered and picked up without any hassle.
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August 2021 by Alex Uribe
great communication and speed of delivery
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August 2021 by eva baker
I have very quick response on all correspondence w/ United!! Very happy w/ the customer support and service!
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August 2021 by Ayer Monta
The employees are not very helpful when you first get there but when you come back to return the item they're helpful
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August 2021 by Janis Cortez
Easy to order and quick response.
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June 2021 by Christopher Hanzel
They dropped off the equipment earlier than promised which was helpful with my schedule. It was in great condition and the staff online and in the local office have been very helpful. I look forward to renting more equipment for my future projects. Thanks!
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June 2021 by Karen Palizzolo
All very helpful with this rental and time coordination. That was very important for the job we rented the forklift for.
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May 2021 by MCSV Builders
Shady practice. Beware renting equipment from them. They were unable to pick up the equipment they rented to us because they dont have available drivers to pick them up. The equipment was left at our jobsite for days. They ended up charging us for the days they couldnt pick up the equipment. Will be reporting this matter to BBB.
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March 2021 by Jose Reyes
Availability and prompt deliveries.
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March 2021 by Patricia Beltran
The crew at your San Lorenzo is always so helpful in every way. Ahmed is the best!! Everyone is so very helpful and go out of their way to make sure all of our rentals needs are met. My go to place. Thank you!!