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January 2024 by Sylvia Smith
I have been a customer of Bath and Body Works for over 10 years I went in the store today to spend my giftcard on some body cream there weren't but three people in the store and about 3-4 employees I wandered about the store for about 10 minutes because they discontinued by favorite scents and I was trying to find some scents that liked not one employee asked me if I needed assistance the entire time, I wouldn't mind ordering everything online but their shipping are ridiculous, along with their customer service
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December 2023 by Joseph B.
I was in dire need of getting stocking stuffers and a plethora of other gifts for all the special ladies in my family from mom, mom in law, my teen daughters as well as all the teachers gifts that are on the list. The staff are amazing here Adrian and Lacy welcomed me and handed me off to Tiffany. I got everything on the list and she was so kind to get everything set up and gift wrapped saving me time and headache Thank you so much again y'all and merry Christmas
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December 2023 by Carmen M.
I placed an order through the app for Bath and Bodyworks and so this review is based on the experience on location, picking up an order from the app and staying for an hour on the store. I want to first review the app because it is a component of the service that I received in the store. The Bath and Bodyworks app is easy to use and it allowed me to place an order for store pick up I had access to the full catalog of inventory that was on the store Making it easier to choose items for pick up. Parking was easy. There there was a spot on the cross street right next to the store because it was early in the day around 11:00 AM. They checked in on the system they found my order and speedily worked towards assembling it, which was easy because I pick items that I knew were available at the store. I would recommend for anyone using the app to choose their location accurately so that they can access information for a particular store. Since I would in San Luis Obispo, because of my birthday, I decided to order my birthday gift from the store finally, the app gave me a discount on the item that I purchased well I was doing the selection. I enjoyed visiting Bath and Bodyworks in San Luis Obispo and spending an hour browsing through the merchandise, even though my purchase was completed and paid for through the app. I would recommend the app and choosing the closest store to you for your Christmas shopping .
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June 2023 by Erica G.
Stopped by to get some lotion while I was on vacation. This location is in downtown SLO. Not busy at all. Good customer service. Place is organized and clean.
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January 2023 by VeeVee N.
I came during their semi-annual sale, so I was able to find some great deals on their products.The sales associate, a blonde woman, who helped me was so kind and helpful. She was able to answer all my questions and help me find what I was looking for. The store had a lot of leftover Christmas clearance items and I was able to find some great candleholders at discounted prices.The store itself was well-stocked and had a wide variety of merchandise. They had a great selection of candles, soaps, lotions, and other body care products. It's always fun to pop into these stores and check out their products, and this location is no exception.
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January 2023 by GET HYPED
Racists. Spent 100 dollars plus it’s not much but it’s not nothing as well. And for the staff to follow us around…. Is so sad just sad. Tired just tired of this do better bath&body works…. but I’m sure this is how the staff is trained.
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November 2022 by MLB Behm
The overall feel of this place always puts me in a great mood. Walking around smelling all the scents is relaxing and fun. The employees all seem to like working there which makes my experience easy. They have sales most of the time and who doesn't like a good sale.
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November 2022 by Tayler Mallory
Always friendly and helpful staff. Had an online order and exchanged one candle easily. Wish they offered to order candles for me that weren't available in store. I also wish they were more helpful about when sales would drop. I feel like sometimes they aren't sure of when their stock will be replenished.
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October 2022 by Sarena G.
If you're a white male/female, you will be treated like an actual person here! So go on in! If you're like me, though, Hispanic and not white, may as well walk around with your hands in the air or behind your back. I walk in, not a single person greets me. There is a lady standing by the door to greet people, she just stares at me and follows my son and I for about 7 mins of us shopping. The next few people walk in, and she is all smiles and welcoming. There were quite a few staff present and despite no other customers needing anything, not a single employee offered me assistance of any kind. By the time I was ready to purchase the items I picked out, the young lady was in no rush to meet me at the counter. When she finally did, our "conversation" was curt and she avoided all eye contact with me. I thanked her and bid her a good day, to which she ignored. I am not a "loud" person, but I do project my voice and I speak with conviction; there is no way she didn't hear me. I felt like my kid and I were so unwelcome. I kept hearing "GET OUT" in the back of my mind. I will not be coming back.
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September 2022 by Eric Jorgensen
The girls were so great in here! Especially Tiffany, she literally walked me to each item without having to ask for help! The sweetest! Thanks ladies
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July 2022 by Julie T
A++++ store.Staff is super friendly.Often have great sales at the store!
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June 2022 by SiYi M.
horrible customer service, wanted to get some candles with my friend and a lady came up to her and snatched two of the candles she wanted to buy off her hands and was told to choose something else during an ALL 3-wick candle sale today except the eucalyptus candles because of a packaging reason ? um, probably just wanted it for herself. Confusing to know the sale is also happening online as well.
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January 2022 by David De La Rosa
They'll give you a coupon to use, and then when you use it they don't habe several of yhe items un stock. Then they charge you full price, and reissue the coupon again. But when you go to use it, they say it's already been used, and the charge you full price again. Too bad because I had just discovered the men's section and was really enjoying shopping there.
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January 2022 by Serina Bolivar
Great place for body lotions, sprays, candle, etc.
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December 2021 by Cynthia Mag
Placed an online order went for pick up only to find out they didn't actually fulfill the order because most were not in stock. This location is very crowded and hardly any parking.
