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November 2023 by Patricia M.
WOW!!! Thank You for saving our day!! My 85yo pop and I were 1/2 hour from home and suffered a flat tire. We did not have the tool to lower our spare, so towing could not change out tire...he aired us up, followed us and called ahead to an almost closing Big Brand Tire!! They welcomed us and fixed the nail punctured tire for us just before closing for no cost!!! Thank you to the nicest, BUSY, attendant AMIR. You smoothed my pop's nerves and assured him all would be ok!! Thank You!!I will be sure to go to this shop for any future tire needs when in San Luis Obispo!
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November 2023 by Mark Breaux
Got an oil change there. It only took 50 minutes (set up an appointment ahead of time), and I even got a $25 discount with a promo they were doing so $75 out the door for a synthetic oil and filter change!! Good deal
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November 2023 by Adnil A.
First time customer. Check-in, check-out, and service was efficient. Christopher was awesome, friendly, informative and did not rush me through my questions and suggested future service to think about. Will highly recommend with the following caveat- my car is white with ivory interior - greasy prints were left on the cloth visor, leather armrests, and door handle. 5 Stars for Christopher and service, minus 1 star for hand prints on leather, minus 2 stars for fabric stain on visor.
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November 2023 by Nathan Haub
Great service and stands by their work. I had a service code which needed diagnostics and Toyota was wanting to charge $400 but BBT SLO did it for $0 since I had come to then for prior maintenance.
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November 2023 by Desarie F.
On a family road trip and got a screw in our tire- the team there provided fantastic service- friendly and our tire was fixed in exactly the time they told us to expect- under an hour on a day they had many cars coming through. highly recommend.
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October 2023 by Bob A.
This is a very trustworthy shop. My BMW dealer in SLO told me I needed new rear tires immediately because the treads were dangerously low. That didn't sound quite right to me. So I stopped at Big Brand to get their opinion. They showed me the wear bars on the tires and explained I still have about 40% useful life left. Boo to SLO BMW. Thanks Big Brand! No question where I'm going when I do actually need new tires!
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October 2023 by Kevin Parra
Life savers! I had a blow out on my way to Colorado and everyone was closing. I tried calling Big Brand Tire & Service to see if they can squeeze me in so I can get back on the road. They happily told me to come on down even though they were going to close in 5 minutes. All the work was done quickly and the entire staff was friendly and professional. Definitely recommend them
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October 2023 by Patty Smith
These guys hustle! They are always very busy, but that’s because they do good work at a fair price and they have a clean, safe place for me to wait. The guys are always pleasant and professional. I bring our cars here for any service they can provide.
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October 2023 by Michael Calderwood
Great service from Chris and the team at Big Brand Tire and Service in San Luis Obispo. From the first call I made (after hitting a curb and popping a tire) to the inspection, tire replacement and alignment, service was exceptional. On top of the great service, Chris recognized that the 95 degree heat, combined with a bit of a short-staffing situation, was placing additional stress on the shop. He went out and bought a cooler full of cold drinks for his team, keeping them hydrated and safe. Great leadership and care! Aside from all the usual things like price, responsiveness, and service offerings, this simple action told me that Big Brand Tire in SLO is a great place to bring my business.
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October 2023 by Monica B.
Great group of people knowledgeable,kind,and great service. Always willing to take care of my vehicle in a timely matter
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September 2023 by C Q.
The staff seemed nice. The issue we ran into was the fact we had a screw in our tire and we were from out of town. They said they couldn't get us in. Basically turned us away. Lucky for us, America's Tires not only took us in, they had us in and out in less than 15 minutes. Plus they charged us nothing to repair the tire. Thank you America's Tires for stepping up when Big Brand turned us away.
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September 2023 by Valerie Lyon
Service is always great. They very helpful with my paranoia about certain sounds in my car. They have helped me identify small problems that can wait and maintain the car fine in the mean time. They team has been reasonable with suggested services. I've always felt comfortable taking my vehicles here.
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September 2023 by Tonya Evans
We were just visiting the area and had some brake issues. They were very busy but managed to squeeze us in and got us taken care of. The customer service was top notch! Thanks guys!
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September 2023 by Erika N
I stopped in due to a nail in my tire. It was extremely busy and I did not have a scheduled appointment. The Professional customer care I received from Fernando and Christopher was greatly appreciated. With patience, I was able to have the safety issues resolved after customers with appointments were cared for. I Greatly appreciated your service, as my profession requires me to do transporting in the community.+Thanks tons!E
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September 2023 by Jena Finney
Christopher, Fernando, Joe and the rest of the team are amazing at what they do! Christopher the assistant manager knows how to treat the public and his team. They are knowledgeable, happy and the best of the best. I don't know a thing about the mechanic industry but I would work here just to be a part of their energy. Great deal on tires and services, they really care about the safety of your vehicle and you. They explain what they found and give you options to choose from. They also do financing! This is the place to go in SLO for your automotive needs.
