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November 2023 by Cynthia A.
Staff was friendly and helpful. I wanted to buy a pair of Birkenstocks for my birthday but needed to try on for size. I traveled about an hour to get there. I tried on one shoe for sizing and purchased. I got charged a fee for using my debit card. That was weird, especially after spending over 160.00. I got home and put them on to wear and they didn't feel right. One was stretched out more. I figured it was probably a display at one point. So i had to drive all the way back to exchange. It was easy and fast but just an inconvenience.
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August 2023 by Erin Ting
This place had a great selection of shoes, especially Birkenstocks. Dominick helped us out and he was very knowledgeable about styles, sizing and care. Would definitely recommend checking this place out if you are interested in buying some Birkenstocks.
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March 2023 by Ivy A.
I grew up getting my shoes at Roxanne's, it's a very great shoe store:) Friendly service!!!
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January 2023 by Dillon D.
Great customer service, great selection--not so great $4.73 "credit card processing fee" tacked onto the transaction that is not clear, is not brought to your attention at any point when you're shopping or checking out, and is only discovered when you bother to scrutinize your receipt. This is a deeply weird thing to do. Before tax, I'm spending $150 on a product as a baseline. These are expensive shoes. To charge me an additional $5 to, I guess, cover your credit card processing fee is beyond absurd. There is no other store in SLO that would see you spending $150+ and say "sorry but we've just gotta get that extra $5 out of you!" It reeks of desperation and I feel like I was taken advantage of. What's weirder is how minuscule this amount is. Just enough to annoy all customers, but far too small to make a meaningful difference in their bottom line. Oh well! I'll remember this curmudgeonly approach to business the next time I buy a pair of my favorite Birks. Too bad.
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October 2022 by Benjamin Thomas
I bought my first pair of Birkenstocks over the weekend and could not have been happier with the experience. The two guys who helped me were super friendly and knowledgable, and went the extra mile to share useful info about the different styles and sizes that I was considering. The shoes are also crazy comfortable and I've worn them since. My girlfriend also bought a cool fanny pack that she's worn for the last couple of days. Thank you Roxanne's! We will definitely be back.
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August 2022 by Angie K
Awesome selection of shoes, this place is packed to the brim with brands and options!The young man that helped us was so friendly and helpful, he made suggestions and answered any questions that we had. He was young and super chill and I was really impressed by him!We were in on the evening of July 8, 2022 as we drove through town.
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April 2022 by jearon gilbert
Had the best experience shopping for new shoes. Customer service was amazing, a girl named Maia Helped me so much when I was looking for new shoes and she gave advice on how to care for the shoes. Amazing selection here!
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November 2021 by Tim Merritte
Thanks for special ordering my Vibram 5 Fingers! I did Avila Ridge today wearing them and am amazed at how great my traction was. I never once slipped like i do in sneakers on that steep hike. I enjoyed buying from brother and sister team Eric and Karla. Thanks for being my Central Coast Birkenstock and Five Finger source!
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November 2021 by Kaila Brooke Ford
I can not say enough good words about the amazing staff at Roxanne's Birkenstock! So sweet, so real, they do not "sell" shoes-instead they change lives!
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August 2021 by Ismeni Uribe
I've had back, knee and foot problems so during physical therapy it was recommended to me that I should buy shoes that would be flat and conformed to my foot. Since the moment I walked in I felt welcomed and the young gentleman was very helpful. He explained why people prefer birkenstock shoes and their benefits. I totally recommend this place. Amazing!!!
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July 2021 by Gary Lewis
Ernesto was outstanding. Patient and very understanding. Highly recommend. Ask for Ernesto.
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July 2021 by Lupe Meza Long
Friendly staff, great service, great selection
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June 2021 by Jessie Bastet
Shop online don't waste your time here. Um ya, so what did you buy in 40 years?
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May 2021 by Evan Tetrault
Great selection! Great customer service! I love buying locally and they have been in SLO for over 40 years! Highly recommend.
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May 2021 by Leslie Maraldo
It is quite apparent to me that the owner and staff are selective to a particular kind of clientele. I was there less then 10 minutes and was on my way to pay for my $100 shoes when 2 employees harassed me about using language I wasn't even using. I questioned them about it then the owner came out and started yelling at me and dropped the f-bomb 3 times! I refused to buy the shoes. As I was leaving he was giving his version of the truth as to my actions and physical description to the police on the phone! I've never had such an offensive shopping experience! Few have EVER spoken to me this way. I hope Kevin Zunich is one day rude to that special person who can plan the perfect murder. When the police are then called, they can test for drugs during his autopsy.
