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February 2024 by Kyle M.
WARNING: Do not buy things from the catalog at this store. Maybe if you are buying something in store and can take it yourself back to your house this place might be ok. That said, let me tell you a little horror story of our failed experience to order a TV stand entertainment center went. It all started about 5 weeks ago. We went in the store and Susan recommended we check out their catalog because they did not have quite what we were looking for in stock. We found a good looking stand and decided to go ahead and place the order. We were told 7-10 days for it to be in store for us to pick up. We ordered on a Monday or Tuesday. I call back the next week, on Thursday, asking to see if there is any update. The guy I'm speaking to, Jeremy, tells me that their truck is not back yet and they will call me to let me know when it's in. I asked if he was able to track it, he said he would let me know when it's in, but that if I ordered it last week, it should be in Friday or Saturday. Then I get a call from Susan the next day. She was off work the day before, and she informed me that actually, she made a mistake and forgot to place the order(apparently Jeremy didn't even check the system to see that the order was placed). Susan is great at customer service, so she apologizes, takes responsibility, and offers us a bottle of wine with our order. Very nice of her, and seeing as she apologizes, we accept another 7-10 day delivery window. I call on Friday at the end of the second delivery window and speak with Susan. She tells me that their delivery truck did not make a stop at the manufacturer who makes the product, and that their next run will be going to all the manufacturers so it will be picking up the product for sure, but this will be another 7-10 days. She apologizes again, and offers free delivery this time. Being the suckers we are, we believe that it really will get here at the end of this third delivery window. I also request that I get a call confirming that the item is on the truck when it arrives at Cal Deals in SLO. I get a call from Susan, that yes, the magical TV stand is there, and they just need to set up a delivery date. I schedule the date for the following week, and she says that on Friday, her delivery driver will call me to schedule the time of delivery. We get to Friday, and I get a call from Susan, but surprise, it's bad news friends. Actually, the TV stand was NOT ON THE TRUCK. So, despite having been told that the tv stand was there, it appears that their checklist for the truck had all items checked off, and it was missed that the TV stand was not there. No one actually physically checked for the item to be there. She tells me this is because of a mix up with the Manufacturer again, that a person who placed the order, did not mark the item as red, which means it was out of stock with the manufacturer at the time of order. Susan offers to give me $70 off, in addition to free shipping and a bottle of wine at this point, and I figure they are barely braking even with this deal, but I have been lied to, lead on, and outright duped 3 straight times, and I just cannot stomach being duped again. I asked her if the item would even be in stock the next time they went down, and she had to call the manufacturer to see if they would even have the item for pick up before she could give me a time frame. Here is where we are, week 6 with no TV stand, it doesn't exist, not at Cal Deals, not even at the manufacturer. We asked for the model number, and found it on Amazon for cheaper than we bought it at Cal Deals. So I asked for a refund and God help any other suckers who purchase through their catalog. Oh and I have been reading the posts that the owner Tony B. has been responding to stating that the person posting never had an order with them. Maybe it's because they don't have a system for keeping track of their orders. Let me state for the record that I did place an order with Cal Deals, that I did request for it to be resolved multiple times, and that I was lied to and led on at
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June 2023 by Patrick Brooks
Our experience at Cal Deals in San Luis Obispo evoked similar emotions one may experience whilst opening presents on their birthday, or Christmas day. From the moment we walked in, we were convinced that Cal Deals was our new go to for both furniture and fun.The dynamic duo of Brandy and Miki were friendly, knowledgeable, helpful to a T, and most importantly; honest. Both independently and collaboratively, they built the relationship of trust that one seeks in a purchasing environment.They went out of their way to work with the delivery team in order to orchestrate a delivery time which suits our needs best, unlike the open ended time frame of between 9am and 6pm the month of September which the cable companies offer.I am not one to leave reviews at all, but when an experience exceeds all expectations, I would be remiss not to.We are thrilled with our new couch being delivered tomorrow...I can't wait to jump on it for joy.Thank you Cal Deals...but more importantly, thank you for your qualified staff. Brandy and Miki, you rock...sluggers!
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May 2023 by Robert B.
LOCAL STORE!!! My favorite place to buy new furniture in San Luis Obispo. Very competitive prices. Good quality products. Very helpful friendly staff. Super honest! I'm definitely a fan!
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May 2023 by Marjorie Garland
Very good experience!! Staff was helpful, pricing is fair and we are happy with our purchase!
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November 2022 by Sam Firestone F.
Fairly rude owner Adam seemed disinterested to help but seems they were understaffed. Will just shop around for other things.
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November 2021 by Fiona Robinson
I bought a mattress for Cal Deals and there was something wrong with it. After a quick conversation, they made arrangements to replace it and drop off a new one. Thank you for being so customer friendly.
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October 2021 by Frank S.
I called multiple different local companies to compare pricing on some furniture, and Cal Deals came out miles above the competition. I paid fractions lower than the closest competitor for the exact same product and the customer service was top notch. They explained every possible scenario applicable to my situation, and helped me pick exactly what I needed without the heavy upsale push you come to expect from these stores (no offense). I purchased over the phone, and the process couldn't have been any easier. Highly recommend.
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July 2021 by Ted Fletcher
Took my son here. They had a good supply of products at a price he could afford. The sales man was very helpful. After purchasing we drove to their nearby storage to pick up his new couch & haul to his place.This seems like a great place, especially for those just starting out or younger families looking to buy affordable furniture
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April 2021 by Angel A.
Over a month ago I purchased a desk. Was told it would take 2 weeks a month goes by absolutely nothing but the run around. "We changed warehouses i promise it will be here next week" b******** Honestly dont even think this place is real. They will not refund you with the payment method you used only through a check in the mail. Absolutely 0 care for their customers. Cecilia or whatever her name is had no problem lying to my face about whatever reason she could come up with. Do not purchase furniture from this place unless being ran around and lied to is one of your kinks.
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April 2021 by Josiah David
U need to wear a bio suit due to covid
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March 2021 by Chad M.
Cal Deals! YOU ARE SO GOOD! Thank you so much for the professional help and great pricing you gave me and my wife on our new bed. Friendly knowledgeable staff, great people! I recommend to everyone go check these out and bring your Green Cash.
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January 2021 by Madlyne Kossuth
If you're looking for a stress free shopping experience, Cal Deals is your go-to. Our couch broke and they were able to help get us an amazing deal on a great loveseat with a lifetime warranty. Delivery of the sofa was professional and they worked with our schedule. Thanks Cal Deals!
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November 2020 by Shaira Benitez
Great deals, great service, great people! Specifically their associate Adam was very helpful and really worked with our needs and budget. Thank you and we’ll be coming back for more in the future.
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November 2020 by john Patrick
Lame Place Lame sales people when somebody asks you for a pillow just give it to them don't tell them to lay on their back idiots
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September 2020 by Davide Silveira
Just wanted to take a moment and thank Tony and his staff. My mother is older and at very high risk of catching COVID. Tony took the time to answer my questions over the phone and offered to set up a special shopping time for just me and my mom. It’s very hard to take care of your parents but Cal Deals actually cares for my safety. They are not just complying because the government says so. They explained the great measures they take to clean and disinfect the store daily. I thank you all at Cal Deals! keep up the good work!
