WestPac Labs offers a professional and friendly environment for blood tests and lab services. Patients appreciate the staff’s caring approach, which helps ease worries, especially during blood draws. Many reviews mention that the staff is kind, attentive, and thorough, often double-checking procedures to ensure accuracy. The new location at 3701 S. Higuera, Suite 100, is described as nicer and well-run, with a welcoming, open lobby that reduces congestion. Patients can schedule appointments online, which generally results in shorter wait times, although a few noted occasional delays or waiting after scheduled times. The staff is skilled, with some reviews highlighting quick, efficient service, and a comforting atmosphere created by thoughtful decor and caring technicians. Even in challenging situations, such as difficult veins or initial missed attempts, the staff remains professional and attentive, ensuring proper handling and shipping of samples. Overall, WestPac Labs is recognized for its professionalism, cleanliness, and ability to make lab visits smooth and comfortable. It is a trusted choice for those seeking reliable and friendly lab services.
Jacob was very kind and professional when drawing my blood. It was almost painless. Thank you Jacob!
November 2023
The staff at each location are friendly, but WestPac Labs is a poorly run company. On the whole, they are inefficient, slow and and unreliable. Further, their customer service line is unhelpful in correcting their below average business practices. Avoid using this company, if possible.
November 2023
We just had a very good visit With Jacob. The staff are very nice and helpful. there was no wait at all.
