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September 2020 by Conor M.
If I could give more than five stars I would. Cinderella Carpet has a lifelong customer. I worked with Cheryl on getting replacement carpets for my mom's home in SLO. She was beyond helpful and made sure the product fit my families needs. She was very thoughtful throughout the entire process.The installation team did an incredible job and was very responsive to any of my questions and/or concerns. If you are looking for new carpet I could not recommend Cinderella Carpet more.
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September 2019 by George Drastal
We visited on two occasions, months apart, for different projects. On the first visit, the saleswoman pointed and said, "Here are the carpet samples" and then ignored us after that.
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September 2019 by George D.
We visited on two occasions, months apart, for different projects. On the first visit, the saleswoman pointed and said, "Here are the carpet samples" and then ignored us after that. So on the second visit, we tried a strategy that has proven to be quite useful. A different saleswoman engaged us in conversation and we explained that we were looking for inexpensive carpet for a small home office. We took home samples, chose a carpet and color, explained that we expect a competitive deal, and asked for a quote. The saleswoman developed a bad attitude and said, "I may get to it today, maybe tomorrow, or maybe Tuesday". It's now Thursday and there has been no proposal and no phone call and no email. It's instructive to see how someone treats you when they think you don't have much money to give them, because that tells you a lot about how they will treat you *after* they have your money. Here's the best part! All that was just a test. We are getting proposals now for the actual project, which is an entire 6200 sq. ft. home, and Cinderella has no chance of getting the job. Try our strategy next time you are getting bids for a construction or renovation job. But if you're wise, you'll beware of the friendly facade at this place.
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March 2019 by pattiy torno
Such nice and knowledgeable folks! Kindness abounds... my knees were killing me so I asked for a rolling chair to be able to keep looking at tiles... no sweat! Got a chair and all the help anyone could use!
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April 2018 by Lynn U.
Cinderella carpet was very helpful to me ! I call them and ask about carpet and laminate flooring and they answered my questions! They had Dan Gates bring carpet and laminate samples to my house! I was told that I could keep the samples a few days but I saw what I wanted then! I ordered the flooring and two and a half weeks later Dan was installing it! Dan did a fantastic job on the carpet and laminate flooring! I would strongly recommend Cinderella carpet and Dan Gates!!
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February 2018 by David Clark
Great selection, lots of choices for all your interior needs. Newly expanded showroom.
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October 2017 by Linda B.
I had a water damage incident that caused 5 rooms in my home to need new flooring. My insurance company recommended Cinderella Carpet One & Mike Andrews called me. I am so glad that he was who I was working with! Throughout the long drawn-out experience of 'plumbers' and waiting for permission to install the carpeting Mike was a Saint, patiently waiting and updating me on the carpet status as I needed along the way. He was so compassionate about everything I was going through and went to so much trouble to get exactly what I liked - even to get samples for me to put into each room since I can't leave home due to a confining illness. When it was installed the two guys (Fransisco & Eric) were so courteous, efficient & even cleaned up the scraps to vacuum the new carpet! None of the other contracted companies 'cleaned up the left overs' after themselves! This was great! The receptionist was kind, helpful and she even relayed a message to Mike when I had been unsure about there not being enough 'carpet for one room and needed to apologize because Mike was right... there was plenty!' - she laughed & said she'd tell him. All in all an amazing group of people to work with and to get to know. I will highly recommend them to anyone that is looking for new carpet or replacing carpet! They will be my Go To Carpet Company from now on! Thanks Mike!
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August 2017 by KT Scarlett
I don't think there's a bigger and more well-curated showroom on the central coast! They have hardwood, LVT, tile, tile that LOOKS like wood, and really plush carpet. I went in to get some free samples of carpet, and the staff was friendly and knowledgeable. I got exactly what I wanted.
