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January 2024 by Familiar Forms
30-40 line to pick up your prescription… What’s not to like?
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September 2023 by M O.
I got charged HUNDREDS of dollars $$$ for medical supplies that are via a prescription. When I complained to my Dr, she ordered through an online company. Guess what? Insurance paid 100% . But CVS claims they can't do anything about it. Insurance co said they never were charged! How does this happen
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June 2023 by Jake K.
Most poorly stocked store in the nation. The only thing consistent here is empty shelves. 1 star for good location and plenty of parking.
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January 2023 by Google user
Excellent, friendly and confident staff.
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December 2022 by Marla Jones
Excellent, friendly and confident staff.
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November 2022 by Judy G.
Didn't use the pharmacy but the store is the absolute worst CVS I've ever seen. Dirty,no inventory , and unbelievabley slow checker. (One checker on a weekend with 10People in line).
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October 2022 by C T.
This store has gone downhill. The shelves are bare. I went to buy cough medicine and there was none. Other items throughout the story are missing. I went to Rite Aid and their shelves were fully stocked. There were many options of cough myto choose from at Rite Aid
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July 2022 by Tom C.
I was visiting the CVS drugstore on the corner of Los Osos Valley Road and Madonna Road in San Luis Obispo today around 1 o'clock in the afternoon I was trying to get the customer service representative who was working there a young man who obviously is new and doesn't really know what he's doing and I know it's really hard to get employees but he was unable to help me he walked away and went to another register and I just asked him what's going on here and he said he's busy and he can't do what I was asking him to do and That was basically yeah well I went over to another register and dealt with a woman named Nora who is the acting store manager who is able to help pay and I said this man is not a good customer service representative were three times he said FUFUFU to me while Nora was there and she heard it there were other customers there I was thoroughly embarrassed and I've never ever been to any store anywhere or anyone would use language like that to me. I asked Nora who's the asking store manager to fire the person on the spot she chose not to I called back and got Nora again on the phone and told her what was going on and she said she would talk to Melissa and have Melissa call me next week I left my name and phone number I don't know the name of the customer service person who told me to F you which I'm sure everyone knows what that means And I was like still thoroughly embarrassed and I told her if that man is working there still I am going to get a lawyer and I'm going to sue that store because that was the worst customer service experience I've had in my life I'm 75 years old and a disabled Vietnam era veteran and I was treated that way at a CVS store and they didn't fire the person I don't know what's the matter with them I don't care with and they have no other employees available that employ is not someone you want working for you. I will see you next week what happens and I told Nora if he's working there I will get a lawyer I will sue him and I will sue the store and I'm not kidding.
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July 2022 by Patricia A.
I was in town and needed a COVID test, looked online and CVS Phartmacy was listed as having testing done in their store. Headed over and when I got there I was informed that they do not give COVID tests on site. As I was talking to the pharmasist I noticed a posting stateing that they were all out of COVID self-test kits.
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June 2019 by Paul M.
Sadly, it seems that all the major pharmacies have been going downhill for the past few years, including CVS. While it is still better than Walgreens in some aspects, such as in many close locations, the prices keep increasing & service keeps degrading. Due to the bidding process, Walgreens & Optimum Rx is the preferred pharmacy for my insurance, even though it is a 1/2 to 45 minute drive to get to one. For monthly or one time fills, we can still go to CVS or Rite Aid. As with the other pharmacies, most other store brand products have gone way up in price to match the price escalations of brand names. This seems especially true for Dry Eye drops, where even the CVS brand costs about $8 for just 1/2 oz.. OTC products & other products have all gone up a lot, but so has Costco. While the Pharmacists are still generally helpful & friendly, the CVS "system" & front desk system has degraded. Recently, it took two trips & several phone calls to have them finally "figure" out that a certain prescription was no longer produced. There was a series of mistakes made by the front desk, where they kept giving us the wrong answer. First they said that it would be ready in a day. Then the story changed to that they had to call the MD's office. Then, after I cancelled the order, they called again to see if another Rx could be substituted...and so on. Ironically, initially I did at first try their automated on-line refill system. It appeared that quite often, the front desk clerks seemed either not read nor understand the data that was already present on the computer. In general, it really seems evident that to get a more coherent answer is to ask to speak to the pharmacist either over the phone or in store. While they used to have a decent system for reminding you of refills via calls or texts, even that has limitations. Sadly, Walgreens is even worse. Ironically, as almost all Rx has gone way up in price, it seems that pharmacies get less of the profits, so they decrease the number of workers in response. It seems that the middle-men & insurance companies are really ripping all of us off, even for cheap low quality Rx from China or India. Recently, they have now found a fourth Carcinogen in common BP Rx from these third world countries [the -sartan group of meds.]. Our FDA seems to be almost useless in policing foreign sources, yet they still have the nerve to say that they are FDA approved. What a sad joke! While it is not specifically CVS's nor other pharmacy's "fault" that our FDA & system is so horrid, they still could make the public aware of this. Since they also put profits before care, we rarely see any warnings from Pharmacies about the dangers of contamination for both brand name or generics. The only indication of these many repeat incidents are sporadic recalls that appear in the news. After awhile, one sees repeats & after checking the FDA website & some Goggle-work, you can see the huge scope of these chronic problems. It is also horrifying to note that one is not even safe with name brand Rx, since the chemical itself may have been produced on the cheap in another country that has few or no regulations. One would incorrectly assume that the Big Pharma companies would manufacture their brand name compounds in either the US or in Europe. The situation is even worse for OTC ointments & such, since only the company is on the label, not the source of the compounds. One has to somehow foolishly "trust" these untrustworthy poorly regulated multinational corporations that seem all about profit. The FDA has always been problematic & has a history of being very cozy with Big Pharma. The current administration has taken pride in cutting tons of regulations, which removes even more safety measures meant to guard us from dangerous chemicals or drugs. They have done very little to curb the wild increase in costs to consume
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May 2019 by nancy w.
It always make me smile to see the employees of longs drugs on Maddonna Rd react to their customers. The store is very well organized which makes it easy to find what you are looking for. Thank you Cindy, Judy,and Jenica. Keep those smiles and we will keep coming back.
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February 2019 by Jane R.
This is a horrible CVS, and I don't know why I keep going back, except it's super close to my house and I have bouts of laziness. The pharmacy is routinely slow and under-staffed. They never have more than one checker up front, and they don't have staff on the floor. I walked in to get passport photos taken, and there was no one around to help. So, I waited in the checkout line to ask about passport photos, and it turned out their camera wasn't working. If they'd just put a sign up in the photo area, I would have left and not wasted ten minutes walking around looking for help and then standing in line. It's time for me to give up on this CVS and move on.
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September 2018 by Teresa V.
I switched all my prescriptions to CHC pharmacy. Better prices and they deliver! no more problems with lame CVS and automated constant texting.
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April 2018 by Sharon S.
I'm done with this CVS. Only one employee, Shawna, cares about the customers. They consistently order incorrect brand of one med even though it's in the computer. They gave me the wrong meds another time. I observed them giving the wrong meds to someone else. Another time, on an order for three months they only gave me 30 pills instead of 180. The pharmacist actually had to subtract it on his calculator. There are different employees there every time. I was finally able to talk to someone at corporate office and he told me that I should change to Target CVS. I did. What a difference. No lines. Efficient. Pleasant personalities. On and on. Stay away from CVS on Broad at Marigold Center.
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February 2018 by Mary S.
The clerks that pass out the meds are great but the new pharmacist dude is no bueno, he kept misreading the prescriptions and wouldn't cooperate with my doctors office. Even though I've been going to CVS for years I've finally left for another pharmacy.
