-
January 2024 by Paul Malarik Jr
I have banked here off & on, over the years. The service is excellent, but there are only a few branches. It is good to have a good back up CU or bank just in case.
-
October 2023 by J S
Great CU. Helpful staff. Never any issues here.
-
October 2023 by John S.
I joined this CU 5 years ago. It's been nothing short of a blessing! Always great customer service and support.
-
December 2022 by Laurie Grauel
Banking at this location is usually quick and easy. The staff is very friendly and helpful. I love going in a place where the know you by name. Parking is almost always available and I haven't seen a line at the ATM. It has a hometown feel and the staff is eager to assist in any way possible. I always thought a bank was a bank, but this bank is not your generic bank, it's personal and professional.
-
December 2022 by Davis Best
It's an ok bank. The webite leaves a lot to be desired and often hard to find what you want. They will answer phones and be helpful though if you want to go that route.
-
June 2022 by J B.
Ive been with Golden 1 for a long time. It's a great alternative to those big banks. Needed a wire transfer today and Kyle got it together very quick and professional. He took the time to review all the information with me to ensure it was all correct. There was no line at lunch time. Thanks Golden 1
-
February 2022 by Kathleen Doughty
This is the worst financial institution I have ever dealt with.
-
November 2021 by Ben M.
I just bought a truck two months ago and I had an issue making my first payment....and now, I can't make a payment online or over the phone because it says my account isn't valid. WTH....do they want my payment...I've been calling for two days and and have been on hold for thirty minutes each time. Talk about frustrating and what a waste of my time! I guess it's time to go to a different bank!
-
September 2021 by Jesus D
Solid credit union. Been with them for 30 years.
-
June 2021 by Jackie M.
Why did they change the hours and don't tell me it's because of the covid the bank opening the 10 really you don't have enough branches now to cut the hour from 9 like most banks open to 10 is honestly ridiculous I would never Finance a car through you guys again everyone's nice enough but the hours and the inconvenience of not having branches it's not worth the hassle
-
March 2021 by Kay L.
I have been a customer for over 20 years. The service has just deteriorated over time to the point where I changed all my major banking to Chase. The telephone customer service line is ridiculous, wait time of over 20 minutes only to not have issues resolved. The people in the local branch are very nice, but when you have to physically go to the bank every time you have a minor question that should be answered over the phone, it is just too much time and trouble for me. Major overhaul required in their customer service departments. Also, too many fees.
-
June 2020 by Megan K.
Always awesome customer service, nicest Golden 1 in SLO county. Love the rep Kyle! Always recommend Golden 1 to friends, and I work for stage so I end up getting my direct deposit days ahead!
-
May 2020 by C S.
I have been a long-time customer of Golden 1. I find their staff both helpful, considerate and respectful of my personal information and transactions. They offer helpful suggestions and have been very good during this protective time with COVID-19. The services they offer a very effective for all types of account holders. Thanks to the staff of Golden one particularly those in the San Luis Obispo, California office.
-
April 2020 by Doug Pittam
Very friendly and quick service!
-
April 2020 by John DeBacker
I am writing off of my husband's Yelp account. I just wanted to leave a message of how well I was treated at the Golden 1 Credit Union here in San Luis Obispo!! Adam was fast, efficient and very informative. I had a wonderful visit into this branch and would definitely go back if I needed anything. Right now we are just working on a savings account.
