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February 2024 by Ronnie H.
The Vons in the Marigold center run circles around these guys. This grocery store is embarrassing. There's never fresh fruit cut, and if there is, there's barely any to choose from and it looks like a 5 year old cut it, all of the chicken options in the deli are ALL fried, even the suppose "oven roasted" chicken, which the employee serving had no problem admitting! if you're looking for a healthier option then isn't necessarily healthier. There's never any sanitizer wipes when you walk into the store and the attitude of all the workers is depressing, they don't like their job and it shows. It sucks when you have to drive all the way across town because its that much better
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January 2024 by Richard Zamora
Great fresh sushi and sandwiches to go. Always have fresh cut fruit
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January 2024 by Chinese Unicorn
DO NOT COME HERE… RACIST CASHIER… Not sure what good this review will do but want to spread awareness. I am an Asian-American, and was recently said to be “under 21” at check out. My other Asian friends have also had this problem, all with the same cashier. She is a heavier-set older woman with short, patchy hair, typically working at night. Getting denied my age came as a shock to me, and I had no idea what to say, so I just left. Hopefully Ralphs is able to handle the situation with her because me and a very large asian community in slo will no longer be giving our business to this grocery store.
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December 2023 by Paula R.
Terrible customer service!! Went to grab a cart and my sweater got snagged and ripped a hole in it. Cart had a rusty sharp edge. Went to speak to the manager about it and she never apologized. In fact I felt like she thought I was crazy for even complaining about it. I told her at the very least. Maybe she should take it out of the rotation, so it doesn't happen to anybody else. She followed me out and did attempt to take the cart out of rotation, but again never apologized. I know it wasn't her fault but it honestly isn't that her job to be the customer service representative for Ralph's? Even a tiny apology would've gone a long way!!
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October 2023 by Crystal Taylor
Every Sunday we go shopping for the week. They never have meat, this was this morning (picture below). We buy $450 worth of food/week there. We didn’t even have a bagger today and had to bag ALL that food on our own. One more thing, and then I’m done venting, it was buy one get one free vitamins. Got home and found out we actually spent more on that one bottle then 2 bottles worth anywhere else.
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October 2023 by Thomas Riley
This Ralphs location sucks. Everytime I go in there things are always in the wrong places. Or they are constantly out of some things. I even called before going there and was told they had plenty in stock only to get there and they were totally out, and then come to find out they were never in stock.So, the person lied to me and didn't even take the time to check to see if it was on the shelves. Also, don't ask any of the employees for any help either, they are not much help either.
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September 2023 by Susan M.
Service was excellent at the flower department ~ the clerk was quick, efficient and creative with our balloon bouquet
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September 2023 by Mike R.
There is essentially no customer service, people there simply can't be bothered. Aside from being annoyed by questions, such as where an item may be located (they don't really know), they could also not care less that there are no carts available in which to place your shopping. I'd say at least half my visits I've found no carts and was forced to rummage the parking lot for one. This last time, I told someone at the front desk (again) and was met with indifference. I expect to be paid if I'm forced to do the job someone there has been presumably hired to do. This time I walked out and shopped where I don't have to perform services for the store for free.
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September 2023 by Chris Ben
Honestly terrible customer service and really poorly thought out stocking of shelves. Large heavy water bottles on top shelf that has a 3” lip in front of them. Can barely reach them much less get them down. Had to get a vendor to help me as no real employees around. And this was a sale item. Only a couple checkers so went to self check out. The lady there is so rude. Wish I got her name because I would call her out here and now. Puddles of water in the bagging area. Dirty scanners Asked her for help and she did help albeit begrudgingly. Killed her with kindness but not one word from her and she still didn’t clean up the water. Lady find someplace to work that brings you joy.
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September 2023 by M Miranda
After a long , hard day I was helped by Tricia at self check out. She was very pleasant, professional and helpful. I really appreciate good customer service like she provided. Thanks Tricia.
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September 2023 by Elizabeth Anderson
Expensive, but we got some good steaks on sale 2 for $8. Also they had dark rye bread, delicious and hard to find
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July 2023 by J T.
The store is clean, the employees usually helpful and friendly, and they have a good selection of items. A big plus is the pre-sliced, pre-packaged deli meats and cheese, which allows you to grab n' go, instead of spending 20 minutes waiting at the counter like a chump. The only improvements I would suggest are : 1 - The "musak" they play here is whacko. Why not just stick with tried-and-true yacht rock? 2 - There are hardly ever any hand baskets available. I'm not a cart guy; prefer to keep it low key with a basket. A cart is just too much hassle.
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July 2023 by Joseph David
Customer Service helped me to find my Muscle Milk drinks in a large amount. I found the "Happy Camper" plate for a friend who is going camping this weekend.
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May 2023 by Winter Lee
I love going to Ralph’s, but our experience there with an employee was horrible. We arrived at 9PM, walked around, grabbed a few items, and realized we needed to use the restroom. We went to the front and asked an employee (woman, maybe in her 50’s, shoulder length frizzy hair), for the bathroom code. She rudely told us they don’t give out the code and that no one was available to go put in the code so we’d have to wait until someone was back from their lunch. We decided not to purchase anything and left the store. Went to the nearby McDonalds which was very nice inside and was able to use their clean restrooms.Whenever I’ve gone to a Ralph’s, the employees have always kindly provided the code so I was shocked to hear they wouldn’t provide it.
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May 2023 by Kymberly Sulamo
I do love this place , great prices , and a good variety of products . The clearance rack is awesome. However , the hot food deli lacks something to be desired . Not only are they always out of product but the food that they do have is gross. You can always tell it's been sitting for multiple hours at a time! The complete so to speak