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October 2024 by David Hoang
Just placed an order over the phone with Michelle and she was amazing! Kind, caring, and helpful in her advice and checkout process. Thank you!
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September 2024 by Diana Salcedo
Great service , wonderful sales and excellent products
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August 2024 by Ryan Valdeabella
Always a good experience buying from here. Shipping is fast and they have great customer service! I’ve always been able to speak to someone when I’ve had to modify an order (as long as I was quick enough). Will continue shopping here for my tennis needs!
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August 2024 by Robert Rosenbloom
I've made multiple purchases, they are 100%. My friends across the country shop only here. Can't wait to visit one day.
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November 2023 by Rene Vargas
Racquet trade in program is a joke, this company doesn’t understand how to take ownership of their mistakes. Don’t buy from them if your expecting a fair trade offer.
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November 2023 by Gilberto Antonio Saboya Burnier
I expected more. When shopping online, the catalog is generous, but in the store everything is little and small.
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November 2023 by Claudio Lapidus
Incredible
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September 2023 by Jim C.
I ordered two racquets from tennis warehouse. The specs on the racket for weight (of actual racquet) are different from those listed on TW's website. I never used the racquets - though did take off the plastic from the grips -and only get a 65% refund. This is wrong!
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July 2023 by Gustavo S.
worst service and delivery. always saying that have a lot of orders and cause of that not send the orders during the term...lack of respect with customer.
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July 2023 by Paul Murray
Great service, I worked with a guy named Kevin. He was really attentive, knowledgeable about their products, and was very helpful telling me what line was best for my reel, and also what lures work best for the color of the water at Margarita lake. I will ask for him from now on.
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June 2023 by Thomas Isidean
Updated 06/17/2023. Lucas, a TW rep, called to rectify this and I am satisfied. It's unfortunate to have taken so long though...The good: you get to try up to 3 rackets at a time for a modest shipping fee. The bad: you get no service after the sale is completed. I recently purchased 2 Head rackets. Less than 1 month later, the grips on both rackets were coming off at the end. Yes, both rackets... To be clear, these are used 1-2 times per week. I sent them pictures requesting assistance. Email response representative, Brandon P., says the grips look well used and in need of replacing. Really??? In the same spot on both rackets, after 1 month of use, 1-2 times per week??? I asked Brandon P. to escalate the issue and nothing but crickets since... Useless.Do not believe their Shop with confidence, Unbeatable Service logo. Use the convenient racket trial service, buy somewhere with actual service in case you need it. It is severely lacking at Tennis Warehouse.
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May 2023 by Cynthia Z.
I have a very bad experience with this store. Not ordering here anymore, and I will advice my friends not to do so.
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April 2023 by Luke Kiniry
The website has been my goto for tennis gear since 2006. Great for buying things like shoes, shorts, socks, overwrap, strings but not the best experience for buying a racquet
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April 2023 by Alex Farbman
had an issue with a racket return and it was resolved promptly. thank you
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April 2023 by Benjamin A.
There's nothing additional Tennis Warehouse could have done to make my first 'purchase' my last. Purchase in quotes since I never received my racquet after more than two weeks and I had to cancel the never arriving order. Initially their website was UX friendly and they advertised their two day shipping which you can't beat - I went ahead and purchased a racquet through them. This purchase was made on a Thursday, noting the weekend could potentially prolong the shipment from the two day guarantee I wasn't concerned though due to my excitement, the following Tuesday I checked the status of the shipment using the order tracking number provided. This was the first introduction to how disorderly their entire operation is... 5 days after order: My order showed backlogged which I thought was strange, I would have expected a courtesy call or email notification of the delay. I called & was greeted by a nice gentleman with a New England accent who informed me that the string I had ordered was not available, and there was no expectation whether it would arrive within 15 days or longer... Okay, I figured that should have prompted a call to the customer at the minimum to inform me, or secondly ask if I would like an alternative string which I opted for on the call. He was very helpful on the phone and said they would get right on stringing the racquet and it would be going out that day or the following. I was okay with the delay, they were very kind and helpful on the phone and I understand these mishaps occur... If only that was it... 7 days after order: Two days passed since I spoke to the gent on the phone, I checked the order status lo and behold the same status, order not yet shipped, backlogged... Call again, a nice gal picks up the phone and checks on my order, comes back and apologizes for the delay, my racquet was still with the stringers and it should be going out today. Okay, fine, as long as it is here next week no problem... 9 days after order (2 conversations later): I wake up Saturday morning and check the status after two confirmations from Tennis Warehouse my order would have been shipped the prior week. To no surprise, the order status remained the same, order not yet shipped, backlogged. I emailed them (attached) to cancel the order and anticipated a response the following week confirming the cancellation and honoring the refund. No response was to be had. 14 days after order: Noting no email response, I called again. Same girl, very nice, she requested my order number which I provided, and she put me on a few minute hold... When she returned, she apologized and indicated the stringers had put the string on incorrectly(huh?) and that they would string it correctly today and send it out - obviously at this point I can't trust their lip service so I explained I had emailed them, this was the 4th call and to please cancel my order. She politely obliged... Again, no call to inform me my order went from two days to two weeks, and there was most likely no expectation the order would have been remedied without my action. I CANNOT dissuade potential customers from seeking other options, there were no redeeming qualities to Tennis Warehouse and as I write this I presume I will need to call in several times to follow up with my refund. Tennis Warehouse is the epitome of a Mickey Mouse operation and should be ashamed at the lack of service and operations they provide. TL;DR: Avoid Tennis Warehouse at all costs, if you do place an order track your order religiously and call daily. If there are any backlogs or problems with your order, they will NOT call or email you to confirm and your order will set on standby until you follow up.
