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January 2024 by Vicky Arista
Pack-Rat Moving Services delivered exceptional services. Their team was punctual, organized, and handled my move with great care - I could not recommend their services more highly!
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January 2024 by Jeff Brady
A big shoutout to Pack-Rat for their exceptional moving services. The team was efficient, communicative, and went above and beyond to make my move a success. I'm impressed with their commitment to customer satisfaction.
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January 2024 by Victoria Bourazik
Outstanding service from Pack-Rat Moving! The crew was punctual, careful with my belongings,
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December 2023 by Ausitn Sanchez
The team was not only efficient and reliable but also exhibited a level of professionalism that made my move seamless. Their attention to detail and friendly approach apset them art, and I wholeheartedly recommend PACK-RAT for a smooth and stress-free moving experience.
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December 2023 by Yolanda Brown
I wholeheartedly endorse PACK-RAT Moving Services for their exceptional service
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December 2023 by Loren Kisling
Another great experience was that I was able to pick up and get out and move in a timely manner
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October 2023 by A Slo
All I wanted was a price and after giving them all my information a date, address the guy was still talking and asking more questions.Jesus its just a quote. How hard can it be.
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June 2023 by A B.
Pros: high quality and clean storage container Securing the container with locks are solid. Cons: price increase without notification. Was told the drop off and pickup was one fee.There was two separate fees: drop off & pickup.
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December 2022 by Jack B.
Two words - hidden fees. They charge you to rent the box that they've already charged you to move. It's an insanely high rental fee of $300/mo for an 8x8 box. They do not "lock in" the moving cost. It's a made up number that can only go up when "recalculated." It's easy to be price competitive upfront, but difficult to keep to your contract. The box is a steel structure with corrugated steel walls (with punctures). Not using again. I'd prefer UPACK.
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November 2022 by Ace Cris
After hearing many horror stories about different moving companies(uhaul, pods, etc) we were on our guard going into this. That being said we have no complaints with Pack Rats. They have communicated well along every step of the way, they have been on time with delivery and pick, they gave us plenty of time to load the container and unload and they beat Pods price for us. Great job Pack Rats, I will definitely recommend you guys for friends and family moving in the future.
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November 2022 by Erin A.
Went from 5 stars to 1 star in the matter of a month. We had a scheduled move from LA to Miami (ended up changing it to Vegas) they ended up charging us HALF of the rate it would have been to Miami. For anyone who doesn't know, LA to Miami is across the whole country, LA to Vegas is a 4 hour drive so it's insane that the moving costs were half when it was no where near half the distance. We needed to store the container for 4 months (they charged $310 a month to store) we initiated our move at the end of Sept and they ended up charging us another $310 for the whole month of October. We called to get the charge refunded since we already initiated our move, moved in, and sent the container back. They vehemently denied us and offered no solution after being on the phone for an hour. To squeeze the extra $310 out of us after paying almost $5k for this move was one step too far. The opportunity cost of a good review, word of mouth recommendation to other potential future customers, and for us to use them again incredibly outweighs the cost of them refunding us the $310. Overall how they handled the situation left a horrible taste in mouths and we will never be using them again. Hope they enjoy that $310!
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October 2022 by Musashi M.
Used this company when I sold my home and used their storage location to hold my items until I purchased my new home out of state. Advised the company that I will need the container to be delivered to my final destination out of state. They said it was no problem and they have multiple locations to serve me. Well, I purchased my new home in Nevada and contacted 1800-Packrat to set up a date to have my container delivered. To my disappointment I was told they don't deliver to my new address and now I have to figure out how to get all my stuff out of their container in Garden Grove, and find a long distance mover to transfer all of my furniture to my new home. If I knew they couldn't deliver the container to my new home I would not have wasted my time with Packrat. Make sure you get a guarantee they will deliver your container to your new home. Do yourself a favor and stay away from this company and save yourself the extra headache and stress.
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August 2022 by Madison M.
If I could give this company a negative star review I could. I did a long distance move and now I'm out thousands. The worst customer service I've ever received, they don't listen or pay attention to anything you say. Their communication skills are non existent, my items are basically being held hostage and they don't care about their customers at all. Everything is all their time. They've postponed my delivery date back and back again, reasons from miscommunication and wrong information on their part, and their machine breaking down for another. Which is totally understandable things happen, but they don't take the initiative to make things right, and they won't listen to a thing you say. I will be living here for a month before I'm able to receive my stuff. The worst moving company on the market. Need to go out of business or gain new management.
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July 2022 by Brenda liya
I definitely recommend to use these movers, as they are simply the best in the area. They moved me down the street a week ago, and proved to me that moving is not that complicated of a process if you hire professionals!
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July 2022 by Maya Grenti
I relocated my family from California to Georgia and using one of their pods is the way to go!!! I will recommend them to everyone and I’ll use them next time I move.
