AmeriGas Propane, located at 120 Woodland Pkwy. in San Marcos, offers reliable propane services with a focus on customer safety and satisfaction. While walk-in service is no longer available, the company provides 24/7 customer support through their phone lines. Customers appreciate the quick response when issues arise, such as gas smells, with technicians arriving promptly to address concerns. Service is often described as friendly, courteous, and attentive to customer needs, with many noting that staff go out of their way to ensure satisfaction. However, some customers have experienced issues with equipment like fuel level meters, which have led to misunderstandings about propane levels and charges. For example, one customer ran out of propane despite the meter indicating 70%, and was later charged nearly $300 for a service call, which they felt was unnecessary. Delivery experiences vary; some customers find the drivers professional and communicative, notifying them when they arrive, while others suggest that better communication, like knocking on doors or informing customers of completion, would improve service. AmeriGas continues to work on enhancing digital tools and service capabilities, aiming to provide efficient resolutions and value for their customers. Overall, the company is praised for timely refills, good customer service, and flexible payment plans, making them a dependable choice for propane needs.
Good job, ordering was easy. The driver was courteous and professional. Thank you.
April 2023
I had a smell of gas by my tank and the technician came very quickly. The tiny little release valve was worn and replaced. I appreciated the speed and friendliness of the service.
April 2023
The service is grateand the employees are always courteous and polite. They always make sure that our needs are met. They give us outstanding service.
