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June 2024 by nathan bogan
I called about internet, which they don't have here. The person was still helpful and friendly, sending me on the right direction. His name started with an R, don't recall
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June 2024 by Lisa Smith
Both times I have visited this location I have received excellent service, very professional but also very friendly.
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May 2024 by Arian Pyer (Divine FOG Realty)
Do not waste your time at this store ! Incompetent employees , New people are left on the floor without proper training and proper knowledge of how to do their jobs. The bald manager is very disrespectful Sitting in the back and expects the new employees to do his job. Highly recommend you go to Escondido or someplace you can get better service. Zero stars
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May 2024 by Donovan Ball
Manny is always super helpful! I’ve set up 2 phone lines and an apple watch and he’s been nothing short of perfect! i moved from verizon to ATT and have had zero issues! If you’re at the san marcos location talk to Manny he’ll get you right!
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April 2024 by Albert Quezada
Bad customer, typical of AT&T but specific to this location. Came by to purchase a sim card replacement due to current one being damaged. Lady was impolite and I was turned away to go to a corporate store. Switch to T-mobile, better prices and 100x better customer service.
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March 2024 by Rosanna Dhillon
April gave poor customer service.
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February 2024 by Elijah Sanchez
This location, key word, LOCATION, is by far one of the best. The people are patient and very joyful. The Employee who helped me, April, was very patient with me when trying to understand the info she was telling me. As well as set up and conclude my visit after much help without any issues. Wonderful AT&T Location!
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January 2024 by jamie lesage
Raul was the best
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January 2024 by Therese Anchilles
I usually don’t give bad reviews but my experience here warrants one. I understand employees may not have the best days but it is no excuse to take out their frustration on a customer or to belittle them for not knowing the answers. Had a horrible experience - even if they are not able to help me, I would at least like to be respected and not given a condescending lecture about how I don’t know how to do something.
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December 2023 by Tara Everett
April did a great job in answering our questions and offering the best options to upgrade my husbands phone. No pressure.Very professional.
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December 2023 by Adam T.
The so-called manager there "Abril" is a rude cunt. Kept cutting me off telling me that my iPhone 13 Pro Max wouldn't qualify for the $1000 trade-in promotion at going on during the iPhone launch around Thanksgiving time and I kept trying to explain to her that I had AppleCare plus for my iPhone from Apple and I had an appointment to go and get the phone replaced after I paid the deductible of $99 but she wouldn't let me explain. It kept cutting me off before I got a chance to explain to her. She is very rude and a professional. She not be the manager there as she doesn't let a customer get a word in and she also smells really bad like pot, I was just so over it and fed up with her condescending attitude not even letting me get a word and I'm switching to T-Mobile. They're giving me $1000 off to you and it's not for 36 months it's only for two years instead of three goodbye, AT&T, you just lost a loyal customer of 10+ years.
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November 2023 by Daniel Zeng
Bad service and attitude.
Also dont use ATT. They suck.
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November 2023 by Angela Strong
Very horrible customer service. Bad attitudes
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October 2023 by Joseph Arias
Awesome customer service. Helpful and polite.
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September 2023 by Steve Barth
This is the only store I go to. The customer service from Leonard and Manny is first class. They helped me set-up my kids phone, and also another time helped me diagnose a problem. Plus the vibe in there is super chill.
