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June 2023 by Karen S.
I wanted to be happy with my new garage door and opener - Dave Whiting seemed so nice... HOWEVER, I feel I've been conned! After receiving a contract for a basic door and opener, I was frequently encouraged to upgrade. I specifically told Dave in writing (which he had acknowledged) I wanted to stick with the basic setup as per our contract. However once he installed the opener he put in an upgraded unit. When I mentioned the balance remaining, he told me it was $300 more, which I paid without checking my file.Once I figured out what he had done, I reminded him I only wanted the basic unit AND showed him the previous communication, he simply said he felt I need the upgraded unit and made no offer to make this $300 overcharge right. I don't trust him to replace it and I advise anyone working with him to be on alert to this scam!
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May 2022 by Beth T.
We have the original garage door and have not considered replacing it. However, Dave Whiting came by and gave us a very good offer we can't refuse. He listened to what we wanted for a new garage door and gave us a very good deal based on our specifications. We made other inquiries but his offer was so good to refuse. Dave went out of his way to help us move some of our stuff from our garage so that the installation of the garage door would be easy. The new garage door was installed by Robert 2 days after we signed the contract. Robert did an exceptional job on installing our new garage door. He is very knowledgeable and respectful. We highly recommend Rightway Baja Pacific for homeowners that would like to have a new garage door - We thought it will be a very stressful experience but turned out to be a wonderful experience for us. We are very happy with the new dark brown garage door and the new garage opener. We have been receiving compliments from our relatives and friends. Thank you very much, Dave and Robert!
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March 2022 by Chunjai C.
I hadn't considered replacing my garage door but Dave Whiting came by on a Friday and he was so nice and he offered me an excellent deal on quality new doors. I had been considering several other repairs but I realized this would be a very affordable improvement. My garage was quite full but Dave was so understanding and he advised me how much space they would need to work. I had the weekend to clear things which I did. On Monday Roberto did the installation and I now have a beautiful new door which I love. I also have a much cleaner garage and am finally giving away some stuff that needed to go. So happy!
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February 2022 by Paul B.
I called Dave to come and take a look at my garage door, since I had not given any maintenance to it in 4 years and it seemed to be making a little louder noise than before. They did an excellent install for me back in 2018, very well done and reasonably priced. He personally came out the same day, took a look, and then had his installer Alex (who did the original install 4 years ago), come out and service it. Alex was prompt and professional, did a little tweaking of the door and greased it some and it was in great shape afterwards. I would highly recommend them if you are looking for a garage door.
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December 2021 by Karla V.
Dave was amazing!!! Alex installed and gave us the best experience!!! Thankful for them and what a quick and clean process it was!
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August 2021 by K D.
I'd like to start by giving the team at Right Way Baja Pacific Garage Doors a big "Thank you!" for the work they did on replacing our 'way past it's prime' wooden garage door. Work was being done on a neighbor's house and Dave approached us after looking at our pitiful, rotted garage door. The timing couldn't have been better as we were just starting our search for estimates to replace it. The appointment was scheduled quickly and Alex was very helpful and professional with the install. He also returned to make a minor adjustment and program my car to the opener. I am heavy on good customer service and the team really made the grade! I'm so happy with the outcome and glad that I can leave them the hard-working review they deserve. Thanks again guys!
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July 2021 by Arthur O.
We had out garage door installed a little over 2 years ago and had a wonderful experience workign with Dave and his team. We recently called and requested a touch up on the accessories, because they had faded a bit due to the sun. And without hesitation, Dave sent out Alex who did a phenominal job and even lubricated the the garage door hinges while he was here. They were timely, respectful, and went above and beyond the call of duty. If you're looking for a new garage door or need to get one serviced don't hesitate to reach out to Rightaway Baja Pacific--you'll be in good hands.
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March 2021 by Christine M.
Great experience with this company. I compared prices could not be beat. Excellent and timely installation. I will refer to my family.
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June 2020 by Prescott U.
Email Dave, via referral. 3 days later he came by the house to take a look, go over the different options, and give an estimate. He stated his technician (Alex) would install and haul away old door in 3 1/2 hrs. I asked him to also take a look at my sister garage door, due to some previous damage. He mentioned her garage needed a cable and that Alex would be able to fix it after installing my garage door. Appt was set for 3 days later, Alex arrived on time, friendly and informative. As promised, work was done in 3 hrs. He also replaced my sister garage door cable in 30min. Both garage doors are working great. Dave and Alex are definitely "amazing", to work with.
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May 2020 by Vito G.
Dave was a fantastic salesman and his quote beat Home Depot and every other garage door retailer. Alex the installer was in and out in 3 hours and the door is perfect. Don't look anywhere else but to Rightway Baja Pacific. Happy La Costa customer
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May 2020 by Katherine June B.
Our garage door wouldn't open, family friend recommended. These guys, Alex and Dave were honest and efficient! Highly recommend them for repairs and services! Thank you!
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May 2020 by Michael N.
Great garage door install and very considerate team. Dave gave me an excellent deal and Alex did a nice install. He knew I might be on a business call when he arrived so he texted to let me know he arrived. Nice coordination. The door looks great and works perfectly. I highly recommend them.
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March 2020 by Christopher D.
Outstanding service. They're everything you want in a residential contractor. David explained the situation and my options. They didn't try to upsale me. They told me what I needed and what additional options were available. Their prices were more than reasonable and came in below what I had budgeted for the job. What made me happiest is: I got what I thought I paid for, it was installed properly and the left the jobsite clean. I hope I never need another garage repair, but if I do, I'm calling them.
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March 2020 by Joe S.
Customer service all the way! Dave is amazing. Price was unbeatable. Was referred to Baja from a neighbor who had the same experience. Dave came out within 15 minutes to checkout broken spring. Replaced everything (door, spring, track) within 3 days. Haven't seen service like this in some time. Do yourself a favor and call if you need anything garage door related!
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December 2019 by Leigh M.
After we found a crack in our garage door installed in 2008 this business was quick to help us since the previous equipment installed had actually gone out of business for subpar products. Everything was taken care of very smooth and very quickly . The owner even came to adjust a sensor a few days later at night in the rain. Thanks so much!
