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March 2024 by Anneliese B
Big homie behind the counter was a gentleman and a ice cream king?. He was patient and understanding as I meticulously scoured through several of the 31 flavors to find what my belly had a hankering for.Despite me being,"this b****," who walked in 8 min before closing(forgive me, I promise I treated the employees with sincere respect and gratitude ?). Both employees treated me no different. Bless ya'll.Ultimately, I decided to go for a strawberry cheesecake shake(add an extra scoop to make her extra thiccccccc just how we like our shakes, our wallets, and our booties. Amen).Of course, it goes without saying....it was fantastic. Delectable. Gone too soon..? RIP my waistline.To put the cherry on top, the employees went the extra mile and hooked up my #1 good boy, Bubba, with a cup of whipped cream. He was blown away by the kindness ?????(see photos LOL). The cup of whipped cream for my good boy is always the deciding factor in whether or not I come back. Because anyone that doesn't hook up my dog....I just can't do business with.Not here, Baskin Robbins Nordahl is A+ grade, 11/10, goes the extra mile for their customers, and most of all ...ice cream aficionados.Thanks for the wonderful experience. BUBBA and I will absolutely be back.Kid-friendliness: Monster creations, super cute misc. Character cakes great for bdays.
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March 2024 by sarah telles
I went today with my little sister and after a couple bites of her ice cream my sister found a long piece of blonde long hair in her ice cream, 2 seconds later I took a bite out of my ice cream and found a short piece of blonde hair i was like aint no way! my hair is brown so it wouldn't be mine. i went back to the store and told the employee that there was hair in our ice creams and he remade our ice creams, I let it slide because I felt bad and I also got my nephew a mini ice cream the second time i went, once i got home not even 10 minutes being home my nephew comes in my room and tells me there's hair in his ice cream i got so upset because how does this happen again when i just went back because of the same reason! i went back to the store again and told him there's hair in my nephews ice cream and i wanted a refund because it's nasty and i don't want my nephew eating someone's hair with his ice cream. he tells me he cant do a refund and there's nothing he can do and can't give my money back and i told him even if there was hair in my ice cream and he still told me he can't do anything about it. then i asked if i can get corporates number because that is unacceptable at all and he told me he cannot give out his bosses number and there's no corporate number . Then i told him if i call the store another day will a manager answer and he told me his manager is never there . He gave me a card with 10% off my next purchase but i'm never going back there again i'm so upset and angry that i didn't get my money back when i found hair in my ice cream, my sisters and my nephew's! His name is logan and i'm gonna make sure this gets attention. Unacceptable at all bad customer service also. I wish i could put 0 stars and took a pic of the first time we found hair in our ice cream.
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March 2024 by zuleyka leonardo chavez
Such a bad experience! Will never be returning again, Logan had the worst costumer service ever. Very disappointing and unsanitary ?
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February 2024 by Leigh McAlpine
Thank you Baskin Robbins! Holtville Middle
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February 2024 by Hans Foto
Classic place to stop and grab an ice cream. No place will really be the same for grabbing a scoop of ice cream or a shake. This is the place to visit if you value the consistent ice cream experience. Open pretty late too!!There is a large parking lot that can fill up around dinner time. Any other time of the day there is plenty of parking. Great stop when you're with friends that all want different things.Kid-friendliness: Great place to bring kids.
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December 2023 by Chris Wilson
Love the customer service!
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September 2023 by Luz Milian
Baskin Robbins cakes taste great and they had this cute anime cake available. My daughter loves nezuko and she loved her birthday cake. As far as kids cakes go this is the place to go.
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September 2023 by Lorraine T.
The delicious ice cream birthday cake that was ordered was ready on time when we went to pick it up. The service was friendly & it was a very easy process. Very nice getting to choose the cake and ice cream all in one. The price was reasonable & we would use this Baskin-Robbins again.
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September 2023 by Jc Murphy
Baskin-Robbins off of Nordahl Rd., I see you!! I was so delighted and pleasantly surprised to discover this oreo ice cream cake flavored bit of fun the other day!! This Chainsaw Man themed anime cake is just perfect for fans like me!My friends and family and I are huge anime fans and I'm not sure how many businesses in my home area are aware of how popular anime characters are. The fandom for anime & manga is always growing. It's so nice to find a place nearby, a little popular, classic chain ice cream shop, that is also updated with the changing interests of customers & clientele!!It definitely felt like a real welcome treat seeing something familiar that always puts a smile on mine and family's faces. We will definitely be back for more if these type of custom made cakes!!
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August 2023 by Gina R.
So. I Looooooveeee ice cream. And honestly BR is one of my fav spots. I came in and meet Miss Meianna *I know I misspelled that and I am SO SORRY*. She, and ppl like her, who go along with my shenanigans, are the reason I'm so spoiled. I had a weird request for my ice cream and she got it down, no problms, no mistakes. Complete understanding/comprehension. She is great with customers and she has a kind spirit. If I had my own business and needed a customer service or even hr asst position filled, I'd snatch her up outta there....
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May 2023 by Terry Lynne Wolfe
Disappointed in an iconic brand. Short handed, very long wait. No cups, so had to be up sold to an unwanted cone. And the prices aren’t worth it.
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April 2023 by Richard Hoeflinger
I love ice cream, this place is great. The girl today was great super busy but still had a smile on her face. Thank you for my Rocky Road
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March 2023 by M B
Outrageous prices. Terrible service(young “kids” who simply aren’t with it yet.Icy ice cream. Paid $5 for a SMALL scoop, I should have bought their prepack for $7.50 quart. Probably had 6+ scoops out of it
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March 2023 by Nate W.
Right when you walk in you're hit in the face with a sewer smell. The freezers that house the 31 flavors of ice cream is dirty, moldy, and trashy. I don't blame the kids that work there I blame the owner. If it's not cleaned up in the next couple days I'm taking pictures and calling the health department. Whoever owns this dump needs to sell the place to someone who gives a s***.
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February 2023 by Haley Rosendale
I ordered a unicorn birthday cake and picked it up yesterday. We were not shown the cake at the shop before we took it home. Upon opening the box and removing the cake, we realized that the sides had been smashed by the box. I returned to the shop today and showed the employees a picture. The employees immediately responded that they knew the cake had been placed in the wrong size box and thats why it was smashed. The owner was notified and the response was that it was our fault that we were not shown the cake at pick up, that we should have returned the cake immediately upon opening it (after they had already closed) and we were offered 10% off a future purchase. This is incredibly disappointing. Fortunately this cake was for an adult who was understanding but what if this had been for a child's birthday party? The intent of going back to the shop was to notify them so this doesn't happen to someone else but their lack of care and placing the entirety of the blame on the customer when their employees admitted they were at fault isunacceptable.
