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August 2023 by Kaye H.
When I left this store, I commented to my fiancée that I'd forgotten what great customer service was like. There were two young men that worked there on July 30, around 4pm. According to my receipt, one of them might be named Edris. One of them was clearly training the other, but both of them were so informational, friendly, and helpful that I just had to come here and shoutout the unexpectedly great service I received at this location. In a retail world now filled with faceless online purchases, annoying/repetitive sales reps with fake smiles, or rude service, the two men that helped us were none of those and were a breath of fresh air.I was greeted as soon as I came in, then asked if I needed help. I said that I did as I was looking for work boots. They made sure of what shoe features my work would require and then pointed me to a wall display to choose. They gave me enough time to decide and try on shoes on my own, while coming back at the appropriate times to give me shoe sizes from the back, or offer up different brands of shoes based on my size and needs, or suggest that they look up my size at a different store, or offer up advice when I was struggling on deciding on a pair. It was great , genuine service, and I wish more retail stores had it.
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June 2023 by Joseph Delgado
Super helpful! I love my new boots!
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April 2023 by Tyrone B.
Walked in looking for work boots. Everything was going fine .until one of the female employees started saying rude things out loud in the back room (I can hear you) honestly just making unnecessary comments and when one her co workers asked her to bring different boots to try on for me the employee acted like she didn't want to do it ( how does she even work there). The other female was helpful though (dark haired brunette)
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February 2023 by Paula Fabor
Great selection of work boots at a great price. Employees are awesome.
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December 2022 by Diana Ginzburg
Customer service is excellent plenty of parking and there boots are comfortable.
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December 2022 by David T.
Great customer service. Called them and they had what I was looking for 7 days before Christmas and could not find at other stores. Asked when I would be in and had my UGG s ready to go. Easy in and out. Good team of people working there. Makes holiday shopping easier!!!
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December 2022 by Lisa V.
My friend and I were in the San Marcos store on December 18th and we were assisted by Ana. She was extremely helpful, knowledgeable and friendly. When you are purchasing something at a higher price point, friendly and knowledgeable staff make the experience so much better. Thank you Ana!
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July 2022 by Victor L.
Boot world is a great place when ever you are in need of good working boots. The team member that was very helpful is a awesome woman name Anajancy she help me when buying my work boots she hoped me lots of great options, recommended me insoles for my feet, which help me plenty with the support and comfort they give me while working, she is any excellent employee and know just how proved good Customer service and receives u with an amazing smile that just brings you back again.
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April 2022 by Steven Porter
I walked in and Chris immediately asked if I needed help finding something. Being clueless about boots, I told him I needed safety toe boots and had no idea what else to look for. He was extremely helpful, explaining the pros and cons of different materials and designs. I tried on 3 or 4 pairs and left the store in half an hour with super comfortable boots that cost $80 less than what I thought I wanted. This was honestly one of the most painless purchases I've ever made and I'm glad that my money went to a business that treats customers this well.
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February 2022 by Kent Pearson
Great products , good work shoes for machine shops, or any place that you stand on concrete all shift.??
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December 2021 by Adam S.
During these hectic holiday times, inventories are low and patience is little. That's why it was such a blessing to run into someone who can take the time to guide a customer to exactly what he needs. That person's name is Jasmine. Despite being pulled in four directions at once and witnessing me miss out on every choice i made due a very common size requirement , she took her time, dug through the inventory in the back and found EXACTLY what I was looking for. She was amazing in her customer service and Boot World should recognize her as a genuine asset to their company. When I return, and I will, i will ask for her by name. She made my Christmas.
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September 2021 by Cardenas Perez
Amazing the customer service was just unbeatable the people there are just so helpful. They go above and beyond.
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May 2021 by Jamie Boyle
Came in to try on some Wolverine style boots. I was buying online so needed to try sizing out before. Diego the gentlemen working the floor was great! Got everything quickly and was helpful with getting me what I needed. Thanks guys!
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March 2021 by Sd Guru
Had the boots i needed for work, with .only left over !
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February 2021 by Brian Guendling
I love this place. Very friendly staff. I have actually gone in 2 different times and they take care of me very well. The manager is very friendly and wants the best for those feetsies that support you throughout your day. Take care of your feet!!!
