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December 2023 by Michael R.
FIVE STAR!!! Friendly, Professional, Trustworthy, Value, Respectful, Punctual.....you can find one or two of these traits in many auto shops RARELY do you find them all. Cal West Auto Center has them all. I will be bringing all needed auto work to them and will be recommending them to family and friends. Thank you Juan for the work you did and thanks to the Service Advisors: Drew and Dan for the scheduling, advice, and keeping me informed throughout the auto service.
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December 2023 by Alex H.
I found Cal West from their great yelp reviews & after the service this week I feel compelled to add to the reviews. I walked in on a Monday without an appointment and the Cal West team found a way to squeeze in a diagnosis that day. By the end of the day I had the root cause identified and a repair quoted in a very transparent way.I was back on the road the next day which was a huge win given I didn't have an appointment when I dropped it off.Super friendly staff - excellent customer service. 5 stars.
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November 2023 by C A.
Love this auto shop. My oil had been leaking for a while and I took my car to two shops and they either told me the problem was not fixable or it was fixable with a very high estimate. Drew inspected the problem with me and a flashlight. We could definitely see where the oil was coming from and how to fix it. He also changed the valve cover gasket, radiator hose and spark plugs. We took pictures, I gave him the car, I paid I reasonable amount and done, the car is now in great working order once again. I am very happy to have found this gem!
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November 2023 by Ben Schoeffel
Cal West Auto Center exceeded my expectations! The team's friendliness made the whole experience enjoyable. Not only did they complete the service quickly, but they also got it right the first time. What impressed me the most was the reasonable price, which was half of what other shops were charging. Exceptional service and great value – I'll definitely be returning!
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November 2023 by Kyle Fortney
Owner-Operator auto shop that prioritizes customer experience and top quality service through their combined decades of experience. I'm usually hesitant to visit auto body shops due to my lack of knowledge and vulnerability to being priced out the door.I decided to visit Cal West after I received a referral from a good friend of mine. My 2019 Silverado was having transmission issues and was barely out of warranty. The crew at Cal West ran a diagnostic and informed me that we had to do a transmission fluid swap but they didn't have the equipment to complete it for me vehicle. I took their report to a local dealer for service and was very confident in what I needed to be done.400 miles after the repair, I have not had any issues!I highly recommend Cal West Auto to anyone in the area looking for a quality experience!Service: Transmission
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November 2023 by Kyle F.
Owner-Operator auto shop that prioritizes customer experience and top quality service through their combined decades of experience. I'm usually hesitant to visit auto body shops due to my lack of knowledge and vulnerability to being priced out the door.I decided to visit Cal West after I received a referral from a good friend of mine. My 2019 Silverado was having transmission issues and was barely out of warranty. The crew at Cal West ran a diagnostic and informed me that we had to do a transmission fluid swap but they didn't have the equipment to complete it for me vehicle. I took their report to a local dealer for service and was very confident in what I needed to be done.400 miles after the repair, I have not had any issues!I highly recommend Cal West Auto to anyone in the area looking for a quality experience!
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November 2023 by eve y.
After being told that I have an oil leak and it will be at last $2000 to diagnose (after already spending A LOT to fix other issues), I searched and found this amazing place.Drew got me in to do an inspection the next day and Aaron completed the inspection. They actually took me back into the shop and showed me under my car. Pointed out some of the minor issues which didn't need to be urgently fixed. Saved me at least $2000+.Their honestly, integrity , communication and customer service is not something I've seen in the Auto repair industry, but I'm super happy I've found them!
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November 2023 by Katlyn B.
I came there this morning super stressed about a quote I received from another car shop and Drew was amazing he reassured he would take good care of me. This place is amazing, the employees are awesome all so friendly. I literally paid half of what I was quoted from the other place they even discounted me 75 off since the other place made me pay 75 for looking at my car. Thank you to Drew and his whole staff for getting me in last minute and having me out the door in about 1 1/2 hours VS 3 hours!! You guys are amazing and I will spread the word to friends and family.
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October 2023 by Jessica
I’ve been going to Drew and the gang since 2019 when he helped fix my car to help me get to burning man. Ever since then I have refused to take my car to anyone else. I live over 300 miles away and make the trek to San Marcos just for their services. Over the years I’ve seen the shop grow and the addition of his wife’s cute little boutique next door so while you’re waiting you can shop a little too. At Cal West auto youre treated like family, always given a fair price, and leave with a smile on your face knowing you’re supporting a business that actually cares about their costumers and not the bottom line. Seriously try them out. You will not be disappointed.
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October 2023 by Susan M.
Cal West Auto Center *Honest*Professional * Immaculate areas*Organized*Realible*Fair pricing *Awesome customer service *Done right the first timeIf you want a mechanic that is any of the above-you have found the right place.
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September 2023 by Alex U.
Service is good but what makes me give this place a 1 star is someone here couldn't real my mileage correctly and reported to carfax the wrong miles. Nothing wrong with my gauge cluster it shows the miles clear.
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September 2023 by Camden F.
The guys here know how to take care of customers and business. As someone who has worked on my own cars always, I came to Aaron when I had no other ideas. They were able to do what the dealership said they couldn't do without 8+ hours of diagnostic work. I've since referred friends to this shop who have all had similar reviews. If you need something taken care of don't take it to the dealership take it here and let them take care of business.
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September 2023 by Carlos Caetano Leao
This is hands-down the best shop I've ever been to. They somehow manage to charge less and do more than any other shop and they have my exclusive commitment for life. Drew legitimately treats you like family and his team operates with efficiency and transparency. They make time for me no matter what sort of problem I bring them and I've never once had to go back because something wasn't done right. The service is fantastic and the lounge is new, comfortable, and always spotless. I was not paid or even asked to leave this review, I just really can't say enough good things about Cal West.
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August 2023 by Joshua Kim
Wow, what can I say about this shop. This shop is fantastic. They have really fair prices and went above and beyond on some work I recently needed done. I left my vehicle with them for a couple day and they were able to squeeze it in and get it done earlier than expected. The guys there have a great work ethic.The staff there are extremely friendly. They are professional but also very personable. They took me back to give me a tour of their shop/racks. I will definitely be back!Service: Steering & suspension repair
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August 2023 by Linda Rendon
WOW!!! I can genuinely not say enough regarding how impressed I am with the amazing customer service and quality work of this team. Drew and his crew truly love what they do, and it shows. My car had an odd sound, the figured out the issue quickly, I was able to get my car fixed the same day and the prices are fair, although I would happily pay more because they treat you like a VIP from, they pick up your phone to call. They made me feel like family, I highly recommend Cal West Auto!!!
