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October 2023 by donna t.
The most ridiculous thing I've ever heard of at a bank! They wouldn't let me deposit cash into someone else's account! I was going to loan an out of town friend some money. Chase said I couldn't deposit since I was not on their account. I would understand if I was trying to take money out! Will never use that bank.
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July 2023 by Ara Merhi
They shouldn't bring people from different banks without propre training and knowledge of the bank rules and regulations. Specifically ( ana teller manager , Marvin gm)
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March 2023 by Dagoberto leyva
This place gives fake money. My father went in to cash a check and was given a fake $100 bill. He was almost arrested for this, unfortunately the place took the $100 bill and we didn’t have any evidence of this place giving us fake money. My last resort is to write a review and see if this has happened to any other person. This happened on February 17th, 2023.
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January 2023 by Tony R.
After having a terrible experience with another Chase bank this morning. I decided to give Chase another try at another bank. Wow! Was I wrong for doing that. Once again, no one would help me open an account with them. What is wrong with Chase? I decided to take my business to Bank Of America where they immediately helped me.
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November 2022 by Weiwei liu
From September to now. I frequently ask these staff for help. But until now, no staff can solve my account problem. And have been holding my salary. I will not use this bank again.
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November 2022 by Lauren H.
Every single one of their ATMs was down inside and outside but no one said a thing nor attempted to fix it. You would only find out by getting your card stuck while watching the "loading" sign.
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August 2022 by Saskia Saffir
I've been in line here for about 20 minutes with 7 people behind me and 2 in front me. Oh wait, one of the people in front of me left. There are 2 tellers processing 2 verrry long transactions and the other staff here seems oblivious to the rest of the people waiting. No acknowlement from the tellers that they will be with anyone soon.
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July 2022 by David K.
This is a comment on JP Morgan not Chase Bank. I am pleased with Chase and the interaction I've had with their people. Chase Bank has my checking and savings accounts. I have a Chase VISA but less than a year ago, I brought my retirement money to JP Morgan as Chase offered to refinance my home with a low interest rate if I brought my retirement $ to Morgan. I did and Chase (my local Solana Beach branch) gave me an awesome refinance interest rate. I wish I could have the same positive feelings and experiences with JP Morgan. I can handle some losses but losing nearly 19% of retirement was waaaaay too much. So about 4 weeks ago, (early July 2022), I moved my money to cash (for now) and away from JP Morgan's management. From Jan 2022 to July 2022, my retirement funds with JP Morgan lost nearly 19% in value. I knew 2022 would be a tough one but to lose nearly 19% of retirement was not going unnoticed and I told Catherine Pietro (the local JP Morgan Financial Agent). She parroted the party line and smiled, and told me all is well. Lesson Learned. Your savings/investments are hard-earned. Be very careful if you allow someone else manage it. I wish I could recommend JP Morgan, but they are heartless and I should have taken my money elsewhere. The "great" interest rate was not worth it. My bad.
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January 2022 by Erika Julien
Love the staff but the bank doesn't seem to match it's posted hours on the door, even the changed hours due to COVID. They were closed by 4pm on a Wednesday.
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December 2021 by Meg Brown
I went in to the branch because I was the victim of identity theft and fraud and 2000$ was stolen out of my Chase account through zelle. The fraudsters contacted me from a Chase number and said that they were customer complaint department and understood that I had a item that I ordered on ebay that I hadn’t received. The man gave me his name and branch ID so I believed him and was instructed what I needed to do. When I realized what happened and saw pending transactions I raced to my local branch with my 4 year old son in tow asking the branch manager Sahar to immediately freeze my accounts and stop the transactions. It was too late but she helped me contact the claims department and I filed a police report. She explained that the detective would be able to speak to claims/fraud investigation and get the persons information and bank. This was not correct he tried several times and was told by claims that they would not release that info. He had to suspend his case because he wasn’t able to supeona their records without their assistance which they failed to provide! Also I was told by several Chase employees that Zelle the way they accessed my account and how they stole my money from my account is NOT owned by the banks which is NOT true! 5 major US banks including JP Morgan own zelle and yet they will not cover what they state was a scam not fraud. Very unfair! We need to to be protected from these types of bank fraud, and not be told; you authorized these transactions which I did not! now my MARA Rescue animals that this account funds for their ongoing care from vet needs to feed bills will be getting less of what they need during these trying times! The staff was very cold and gave me the complete run around. I am closing all my accounts with Chase and will no longer do buisness with them.
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April 2021 by Angelisa C.
Worst customer service ever. I was trying to pull a large some of money out of my account today and to do so I have to call and make sure they have that money to give to me when I arrive. It was already 3:30pm so I was trying to get ahold of a bank before they close at 5:00pm. I called multiple chase banks and only one answered. They asked me how much money I needed to take out and if I would be coming in the same day. This chase bank let me know that they may or may not have the funds to which they put me on a brief hold and got back to me letting me know they did. I let them know that I wanted to try calling the chase near me to see if maybe they would answer. The chase that did answer was way out of my way and there was no point driving to that chase if I could pull out money at the chase right next to my house. After calling the chase near me 8 times they finally answered at 4:07pm. When I answered all I got was a hello but no, "what can I do for you today" no, "what do you need help with" just hello. I then asked the operator about withdrawing the money from my account which she proceeds to tell me that thats not possible and that I have to call a day ahead if I want to pull out money like that. To which I tell her how I just called another chase and they said they could pull out the money for me. She never said she was going to check to see if she had the funds or even suggest that I request the funds for a different day. All she did was ask was ask me how much I'm pulling out, which is weird if they didn't have the funds to give me like she said, and tell me how she can't pull out those types of funds when I call the day of. To top it all off she talked to me as if I was a bother to her and annoying her by me asking her to do something that is, in the simplest terms, her job. I was respectful up until the moment where she told me, "If you are trying to pull money out like that the same day, you're supposed to call a day before so that we can have the money." Like I'm supposed to know or like if I was unconvincing her calling and asking something so obvious. To which I respond with, " that's funny because I just called a place and they said that they could pull out the money the same day". To which she told me, " well if the other bank has it there maybe you should go to them instead". Maybe chase shouldn't just assume that I have the luxury to drive how ever far just to pull out money, maybe Chase should of checked to see if they had the funds before telling me that I am supposed to call a day ahead so that my funds are there the next day, maybe they should of suggested for me to ask for the funds today so I could withdraw it tomorrow, or maybe, just maybe, chase should treat their customers with respect and not like they are just the bags of money in their bank. I, nor any other customer deserves to be talked to so disrespectfully for simply asking a question. Work on your customer service. Because I am a customer and I definitely don't fell like I was served in any way. I much rather give my business to a bank that understand that. Anyone who wants to be treated like a customer asking a question and not a nuance, I would highly suggest you don't go to this bank.
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January 2021 by Maria Paule D.
I just visited our local Chase Bank in Twin Oaks, San Marcos by the Ralphs pharmacy to open up a savings account for our minor son. The bank representative name Maria R. was so helpful, and answered all of my questions. Thank you Maria for an exceptional service, and for taking care of our family's banking needs!:)
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November 2020 by Denise Martin
The people here are so kind and helpful. Maria and James especially. I left SDCCU three years ago and I haven’t looked back.
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November 2020 by Larry Brown
Great staff, always helpful and friendly
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September 2020 by Jamie H.
This is the worst bank! My Dad passed away and they refuse to accept me as the agent of the power of attorney for my Mom. I talked to my lawyer and the documents are set up correctly. I asked for a legal contact at Chase so we could figure out why the document is a problem for them. I have left repeated messages for Maria and she doesn't return my calls. I need to be able to help my Mom with bills because she has mild dementia. We are dealing with the death of my Dad and you would think chase would want to help us. Instead we are ignored. Please don't use this bank!
