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October 2023 by Linda M.
Worst customer service of any bank!!!!!!! PleaseCostco drop themThey don't return calls it's impossible to access their sites to check your account without giving them a pint of blood..... and then only if you beg
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October 2023 by Mary Ann G.
I am a client at Citi Bank, San Marcos, and I would like to recommend a teller by the name of Rochelle Tamaura. Rochelle helped me to navigate a 'tricky' transaction, and I was very impressed with her patience, expertise, professionalism, and integrity. No question seemed too small, and Rochelle displayed all the excellence that you would expect from a Citi employee. I really appreciated her help...she is a credit to Citi Bank, and a definite blessing to me. Try Citi Bank...Rochelle makes it worth it. Well done, Rochelle!
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April 2023 by Scott F.
Citi bank as a whole has the worst customer support. Did a wire transfer after talking to customer support over the phone since they closed the Ranch Bernardo office nearest one is now up in Escondido they said the wire transfer was faster since i couldn't just leave work during normal business hours it has already showed the money has come out of the other institution and yet i still have to wait 4 days. Not cool, after this they will lose me as a customer along with some other things. I would recommend leaving citi and going with a credit union where the treat you like a human not a number.
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February 2023 by Ali F.
After being a card member for 27 years and Costco member for that time the one time that I request a warranty claim they're making the process so difficult. First they wanted to Costco receipt which I provided then they wanted a estimate which I provided now they require my credit card statement from four years ago to confirm the purchase, even though I gave them the exact Costco receipt. Making life miserable all I'm trying to do is get my kids laptop repaired so she can do her homework.
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December 2022 by Yash Y.
Decent bank. Ken does a good job. Explained the bonus process which took a while longer than expected.
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August 2022 by Carolyn B.
Someone across the country stole every cent of money I had due to a security breach by Citu.I have been dealing with this for over a month now. Im disabled and live in assisted living.Citi was not helpful at all in getting this mess cleared up. LONG holds,unknowledgable apathetic staff have made my dealing with Citi a nightmare. I still can't get m t mobile app to work. I have been a customer for over 24 years and their customer service,fraud department et al are incompetent and entirely non interested. Don't believe anything they say in print even about how they will take care of you in this situation. It's LIES
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March 2022 by Stephanie T.
Everyone here was super nice. I was treated warmly by a gentleman who had a conversation with me about my dog. Did I mention they're dog friendly?! The woman behind the counter was very sweet and helpful. Even wearing a mask, I knew she was smiling at me which was a nice feeling. I felt like a jerk for having a question as they were closing up, but they didn't make me feel like a bother at all. They actually had me sit down and helped me, and told me how I was not a bother at all. I definitely recommend this bank, especially this branch.
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September 2021 by Rebekka J.
I have been banking at this branch for 13 years since Citibank bank took over I have a Gold account. My college student also has an account. The managers Knew me and were eager to assist in any way. However, not anymore. The current customer service is absolutely horrible. Unkind, smug and judgmental! The employee turnover rate is extremely high and with each new batch of tellers and teller supervisors come a new brand of indifference with a display self assigned superiority to the clients! They do not even bother to learn who you are your name or even care if you bank with their bank or branch. It is as if they are being put out to serve or assisted you in your banking needs. when it was clear that I was frustrated with the service I was given, the bank officers inquired with the teller as to her feelings and did not even bother to address me and my concerns even after I told them I would not be coming back! It is an unkind non-friendly and condescending place! I highly recommend banking at another bank or at least at another branch where the managers and supervisor are trained and show examples to the tellers that the only reason they have a job is because clients choose to bank with them.Treat the clients kindly do not shake your heads and mock them with your coworkers as do Jasmine and Luis. It is rude, unkind and extremely unprofessional Customer service training and job appreciation classes apparently are not included in the training with the high turnover rate at the San Marcos branch.
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June 2021 by Linda H.
So Citibank has closed most of there branches and today being the 2nd of the month with only 2 tellers to assist customers the line went out the door! Looking to change banks. Sick and tired of the corporate types wanting bigger bonuses rather than wanting more customers aka happy customers not pissed off ones!
