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January 2024 by Jonathan L.
Opened a business account with Citi Bank in Mission Valley in March 2023. They told me if i deposit a certain amount and after 6 months i would get $700 as a bonus. Waited 6 months. No $700. Went in to the branch and after 15 mins they told me i needed to fill out a form for taxes. Fine. I filled it out and handed it to them. They told me 5 business days $700 will be credited. A week later still nothing. Went to the branch again. They told me they have to do some research and talked to the manager. They acknowledged that the paper okayed. Still waiting. Bad practice, not reliable and promised not kept. Will move my account somewhere else. Don't do business with Citi
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October 2023 by HungryMama M.
Today I received fantastic customer service from the bank teller. Thank you so much for honoring my simple request.
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June 2023 by Rhea Z.
I walked in one day to open up accounts. The staff was busy so I made an appointment for another day. Comes the day of my appointment, i checked in and I'm waiting for about 20 minutes and the person I have an appointment with is still helping their clients. I could hear their conversation since there are no offices (another red flag). I even heard the clients social security number . I just got up and left. Appointments are for a reason so you're not left waiting. No one bothered to call me to follow up. I'll be taking my business elsewhere.
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May 2023 by Karen W.
Thank you Michelle and Alonzo for a seamless experience in opening a business checking and savings account. I've never been to a bank that felt so much like a family-run neighborhood small business, even with a big name like Citibank. I definitely felt like my patronage mattered to them and never felt like just a number. Conveniently located in the Mission Valley Ralphs/CVS parking lot, so get all your errands done in one location by banking with Citibank!
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April 2023 by Renee R.
I will say that if you need a debit card in a jiffy go with Citibank. SDCCU used to print cards at the branch but not anymore, and who has 10-15 days to wait? Most banks don't print cards in store and the wait time is 3-5 days whereas with Citi they can overnight it for 6 bucks? Pennies compared to the $50 SDCCU wanted to charge me. Jennifer was so helpful. Got my account up n running and expedited my card which arrived next day on my doorstep, before 1pm! Thank you, Citi & thank you, Jennifer! p.s. this location shares a parking lot with Ralph's, UPS, a dry cleaner, Starbucks & more :)
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August 2022 by Rob M.
I earned a Citibank bonus, didn't receive, but they need five days to figure out why they haven't given me their bonus, never ever again.
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March 2022 by Hanafi M.
Extremely pleasant experience indeed. Opened a free checking account and because I'm over 62 years old, no fees and no minimum balance required. Totally free checking if 62 or over. They have Zelle and the lobby was nice (see photos). Staff was Friendly (J.C) handled everything for me with haste... They gave me a Debit Card to use until the real one arrives within 10 days. Great easy parking, plenty of spaces available in front of the bank Handicapped too, Two huge ATMS sit directly;y in front of the bank. J.C. Most kindly connected my (existing) Citi Costco Card to my new Citi (Free) checking account.
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February 2022 by Homer W.
I have a subpar experience. I was trying to withdraw my money, but they were taking so long to process my account. I came for a simple withdrawal, and it ended up taking me 30 minutes to get what I needed. In the future they need to have a quicker way for people to withdraw their money. I'm trying to increase my limit so I don't have to go in the bank anytime I need money. City is usually good, but lately they've been taking a lot longer with deposits and withdrawals. Three stars
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February 2022 by Mary Ann G.
I am a very satisfied customer of Citibank, San Marcos! Our bank recently closed in Vista, and it was suggested we go to SM for our needs. What a great experience! These folks have been so helpful, kind, thorough, and infinitely patient. I have witnessed many interactions with customers, while waiting to be helped, and it was so worth the wait, to experience the value they display for their customers. The tellers, most especially, Luis Lopez, Head Teller, is the very BEST! Luis has the ability to make you feel welcome, no matter what your mission, and it is an absolute pleasure to interact with this young man. He is a definite credit to Citibank, AND a blessing to me. Well done, Luis, well done!!!
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February 2022 by Julian M.
Good staff they are always very helpful quick service .Great location .always feel safe at this bank
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January 2022 by John Y.
Terrible customer service over and over again. Stay away! Just closed my account for several reasons. Opened an account in very early September. They had an incentive for 300 bucks that I never received after following everything to the letter. When I first opened the account the gal took one hour to get me signed up as she was having computer issues. Ok no problem but still never received my credit and while in line today one of the tellers took a customer before me and not ahead of me . The gal in line behind me asked the teller as the teller was passing the line on how to do a wire transfer. The teller said I can help you over here. Um, excuse me I was looking to do a wire as well . Then when I finally got a teller the teller at the window explained to me that they were having issues posting the 300 credit for awhile now. Um nearly 4 months? Where is a letter to your customers about the computer issues still that date back to the fall ? Sounds shady or bait and switch to try to keep you. No thanks! Kudos tho to the window teller for her patience with me
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December 2021 by Judy P.
I have an account with Citibank and wrote a check for my son and he took it to the bank to be cashed and since he didn't have an account they told him he would have to go to Poway to cash it! That is ridiculous since I have an account with them!! Today I went to deposit cash into my checking account and they made me get a money order because they don't take cash! Absolutely crazy! If I didn't have direct deposit and payments that were automatically taken out I would go elsewhere. I never heard of a bank that is so poor at serving their customers.
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September 2021 by Rebekka J.
I have been banking at this branch for 13 years since Citibank bank took over I have a Gold account. My college student also has an account. The managers Knew me and were eager to assist in any way. However, not anymore. The current customer service is absolutely horrible. Unkind, smug and judgmental! The employee turnover rate is extremely high and with each new batch of tellers and teller supervisors come a new brand of indifference with a display self assigned superiority to the clients! They do not even bother to learn who you are your name or even care if you bank with their bank or branch. It is as if they are being put out to serve or assisted you in your banking needs. when it was clear that I was frustrated with the service I was given, the bank officers inquired with the teller as to her feelings and did not even bother to address me and my concerns even after I told them I would not be coming back! It is an unkind non-friendly and condescending place! I highly recommend banking at another bank or at least at another branch where the managers and supervisor are trained and show examples to the tellers that the only reason they have a job is because clients choose to bank with them. Treat the clients kindly do not shake your heads and mock them with your coworkers as do Jasmine and Luis. It is rude, unkind and extremely unprofessional Customer service training and job appreciation classes apparently are not included in the training with the high turnover rate at the San Marcos branch.
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July 2021 by Ron A.
Someone found my Costco Citi Bank Card and reported it lost. I called Citi Bank and it took me 21 minutes to get a real agent on the phone after all the prompts and then he wanted to put me on hold. If I didn't get my Costco Dollars there is no way I would continue with this unprofessional business with a inferior customer service phone system.
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June 2021 by Steve Q.
It's been 6 weeks since Citibank in Chicago mucked up a wire transfer for a VERY large sum of money. It was cancelled within 30 minutes. They have told me they money is with the receiving bank, Its not. This was verified several times. I have been told I have to buy the transfer back. (It never left Citibank). I have been told its with Foreign Asset Control. I have been told it was posted to the general ledger. as well as 2 dozen unbelievable excuses, and still they can't find my money. I have spoken with countless people who said they would call me back, and they never do. I have been told it's been escalated 3 times now. that it's being worked on and it never seems to get resolved. I have been on hold longer than I care to think about just today, it's been over 2 hours. This is an accumulation of 5 different phone calls to Citibank requesting to speak with a supervisor to request a Forensic analysis of my account from 5/24/21 to current day. I have begged, pleaded and done everything imaginable to get this resolved and it falls on deaf ears every time. SMH!!!!! I was just told they will "note" my account and get back to me. Once again another stall tactic. This is not about the branch office, but rather the wire department. I am SO DONE with Citibank. It feels as if they don't want to help. It shouldn't be this difficult to my money back that never left Citibank. BUT IT IS!!!!
