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March 2024 by Bryon Lively
Overall I never had any interaction with anyone including management. Conveniently everything was done online. It was an old facility. Eventually I moved to another facility that locks in their rates, much cleaner and more modern. I liked that CubeSmart was close to home, but did not like the price hike.
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March 2024 by Carrie Cortazzo
Clean and easily accessible
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November 2023 by Mauro Tello
It’s a safe place it was a good experience
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August 2023 by Bbbb Aaaaa
Only issue I had was that the price of the unit kept rising. Other than that it was nice because it had a light switch and it was easily accessible.
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June 2023 by Julio Lopez
I’m top of the 50% increase in the price few mints later. I vacate the unit on Sunday. Because nobody was there I called customer service to let them know that I vacated the unit. Didn’t matter they charge my credit card prorated for Monday! Unbelievable how this company takes advantage.
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February 2023 by Maria Fernandez
Very friendly employee and she gives very good details about the property
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December 2022 by mark hale
Online service was excellentEasy transaction everything was just great
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October 2022 by Michelle Lane
I want to first clarify, this review is for the corporate HQ of Cubesmart, not this local facility which I'm sure is just fine. However, I think it's important for folks to know how this company operates so I'm posting this review on a few of their locations. Here is what is currently happening with my account:RATE HIKES - RENTERS BEWARE! Yes, rate hikes can be expected...but only after 4 months? Here's the deal - In June 2022, I rented a 5'x10' unit priced at $136.00 per month. Less than 4 months later they have increased the rate by over 10% ($15/mo). Beginning Oct 2022, it will now be $151.00 per month. This local facility and management is fine, but this is a corporate decision - and those are usually based on bottom-line greed.As of Oct 2022, I have called HQ. I have spoken to the local facility managers. One of them tried to be helpful and sent an email to her disctrict manager with no response. The Google response from HQ was simply rubbish about "rising costs associated with providing service." Give me a break. No one buys that. Our stuff is sitting in a locked room, and nothing has happened in the last 4 months to warrant a 10% increase.So I'll say it again - RENTERS BEWARE!
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September 2022 by David Towle
The staff at the Montiel location was very friendly and quick to assign a unit at the Rancheros Drive location. I also was able to follow one of the staff to the Rancheros Drive location to check it out.
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February 2022 by Donna Rueger
Great manager.Very clean. Treats customers like human beings. I hope she is rewarded for doing such a good job!!
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January 2022 by Kathy Santos
Everyone is friendly but the young lady who helped me the several times I have been there is just amazing! She has the best attitude and sense of humor!! She is the best person to have represent your company! She has made my experience in renting a storage unit a pleasurable one! I definitely would recommend you for anyones storage needs
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September 2021 by Ethan
Good price for the facility.Had a light in my storage unit.The roller door was heavy and a pain to open.Security was good.Hours we’re good.Staff were fine.Did my move in out 100% over phone.They did revise my rent shortly after moving in. I was actually surprised if held steady after that.Thanks.Would use again.
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September 2021 by Jessica Altieri
Convince and helpful staff. Unit was clean, as in there was clearly no rodents snooping around. Gentleman on site was very helpful and friendly.
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August 2021 by Tt Miller
The manager here gets her rocks off finding ANYTHING she can to lock you out of the place and write notes through the keypad for the gate so you HAVE to come inside and speak with her directly to get the gate opened and get through to your things. She enjoys the power trip soooo much that she'll even lock you out without any reason.... Had I known what I was in for when I rented the place I wouldn't have brought ANYTHING I own in 1000 block radius of the place would've RAN in the other direction as fast as humanly possible.
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August 2021 by Leah Dannals
The storage unit door was just replaced before getting the unit. Really nice unit and very open for access hours
