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March 2024 by Susan S.
What speedy, friendly, and competent service I just received at this, Jiffy Lube location! I am quite impressed. Particularly helpful: Alexis!
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February 2024 by Maurice Gonzales
my experiences have always been very good at Jiffy Lube
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February 2024 by Keith Mikas
We get all our fleet work done there on our vehicles, very fast and efficient and we feel confident in a good job
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February 2024 by Art Corona
I recently had the pleasure of visiting Jiffy Lube for an oil change, and the experience exceeded my expectations on every level. From the moment I arrived, the staff exhibited a remarkable level of professionalism and friendliness that set the tone for a fantastic service.What stood out most was the team's thorough knowledge and expertise. They took the time to explain the entire process, ensuring I felt confident in the services being provided. The efficiency with which they conducted the oil change was truly impressive, showcasing their commitment to both quality and timeliness.I appreciated the attention to detail throughout the service. It was evident that the staff cared about my vehicle's well-being, and they went above and beyond to address any concerns. Moreover, the waiting area was clean and comfortable, making the overall experience pleasant.Jiffy Lube's dedication to customer satisfaction is truly commendable. The team's friendliness, coupled with their efficient and precise work, makes them my go-to for automotive maintenance. I can confidently recommend Jiffy Lube to anyone seeking top-notch service. Thank you for consistently exceeding expectations—I look forward to many more visits in the future.
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February 2024 by Anne Lomeli
Amazing service!! Asked questions, as we had a older, new to us car. Very knowledgeable and helpful! Alexis, Alphonso, were wonderful! In and out quickly!Cannot say enough, all round great experience!
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January 2024 by Ken Hodor
One of the quickest oil changes I ever experienced. I was fortunate that I was the only one in the shop. You have a "well oiled" team--very efficient.
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January 2024 by tom rohl
Great service. Alexis M. was very courteous and professional.
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January 2024 by Hannah S.
Super quick and easy oil change! Everyone was very nice and helpful, Alexis was awesome! I definitely recommend this Jiffy Lube. Thanks!
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January 2024 by Esteffania B.
They did a great job on my oil change. Alexis was also really helpful! Also make sure to look online for any coupons!
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January 2024 by Lechon Daygo
Thanks Alexis. Great service. Great communication. Keep up the good work Alexis.
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January 2024 by Dan Milner
Tyrone was wonderful . . . helped with future issues on my car and was extremely courteous, polite and knowledgeable. A great experience overall . . . 5 stars across the board!
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January 2024 by Timothy Brook
Excellent
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December 2023 by Samuel G
Fast, excellent service, good quality work and no unnecessary recommendations or up-selling. My favorite spot for a quick oil change.
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December 2023 by T C
I was guided into Bay 1 immediately upon arrival, without having even signaled that I was there for service (!). It was wonderful!I informed the young man who greeted me that I had a coupon I needed to find in my email, & he stated quickly & in a friendly way that the $25 coupon offer expired yesterday but that he could give me a $22 coupon (for a synthetic oil change).I finally found my coupon but I didn’t need to show him.One thing I don’t know is if they checked the tire pressures. If they did, I’d have appreciated them telling me what they were (eg, if they were low, etc). My tire pressure light had come up on my dashboard last week, but then it went away. I didn’t feel like I had time to tell anyone about that bc I would have been interrupting the gentlemen working on on my car.So I would appreciate being informed about the tire pressures please.Also, I would appreciate being informed about the fluid levels (eg, if my washer fluid was adequate or needed topping up, etc).And I would love to know the status of the old oil (eg, was it was bad, was it still ok, etc).I saw one of the gentleman pull out a filter from under the hood, & to my completely ignorant eyes it looked a little dirty. I would appreciate being shown standard photos of a clean filter, somewhat dirty filter, & very dirty filter; so that I could understand the degree of dirtiness of my filter (plus the info about which filter it was; eg the engine filter, cabin filter, oil filter, etc).The gentleman informed me that I needed a new filter & he quoted a price. I was very disappointed in the price, I was spending more than I had anticipated, & he asked if I was ok & then he offered a $10 off coupon. had a 20% off coupon (20% of $39.99 =) $8, so his offer of $10 off beat my coupon which was nice!The problem is, I don’t know if my filter had more life in it! Did it really need ri be replaced?? Or could it have lasted until the next oil change? What were the implications of not changing it now? How would it help to change it now?I was too intimidated to ask.The gentlemen were very friendly, but I know that they’re working fast to make the oil change convenient for the customers, so I didn’t want to ask too many questions.First I was embarrassed, & on top of that I didn’t want to delay the gentlemen.It was nice to see them working so well together. & joking a bit, there was some bantering between them. That was nice to see.The question I summoned the courage to ask was for the date of my last oil change & the mileage of when I last had an oil change.The gentleman showed me on my receipt where I could find that info.I paid & then I was guided out to the exit! Lickety split! I was ushered out into rush hour traffic before my brain could process the amount of miles I’d driven between oil changes & the amount of time that had passed since my last oil change. I would’ve appreciated 10–15 seconds to calculate those numbers & then drive out. I’m 48yo & I’ve had a stroke so my brain doesn’t process things as quickly as maybe the younger gentlemen who work there & deal with these numbers all the time.I can’t really complain about not being given 10–15 seconds more time bc it would’ve meant that a vehicle behind me wouldn’t have been served as quickly.Anyway, overall EXCELLENT. Extremely QUICK!!Oh & I would have appreciated a education on how tire rotation can help & how not rotating tires can cause problems & how often tires need to be rotated —I would have appreciated education about that & info about how long it would take & where I would wait..Thank you to ALL the gentlemen who worked at Jiffy Lube San Marcos, CA on 11/28/23. Even the gentlemen who didn’t work directly on my car. It was fun to see them joking around & I was smiling & the oldest gentleman joked once with me. Fun :)
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December 2023 by Mary Kauffman
Technician Eric was friendly, knowledgeable and efficient. I was in and out. The office and restroom were clean.?
