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April 2024 by Michael Powell
Riley is an excellent salesman. He has extensive product knowledge, understands the customer's requirements and promotes several choices of products to choose from. Makes the process easy and simple. Easy sale.
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April 2024 by Paul Warren
Andrew was great, very helpful and not the least but pushy. It was time for an upgrade for my daughter, and he was the right blend of friendly and patient. Terrific experience.
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April 2024 by Sandy Ortega
Great service at the store and delivery team was very good.
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April 2024 by wendy Padilla
I 100% recommend, the sales person was very friendly and very helpful. I got exactly what I wanted, would buy here again!
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April 2024 by Rocknsoul Design
We were babboozled into buying a mattress we didn't want because it was supposedly better for us than the one we wanted, of course it was more expensive. Now I still wake up in pain everyday and I will be told it's the frame and I should purchase the very expensive frame. What a racket.
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April 2024 by Christian
Ken the manager is,a,guy who knows his job he shows you what you really need.not what the,seller en general wants.Highly recommended price quality.
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April 2024 by ATC Jim
I visited the San Marcos, CA Mattress Firm store on two different occasions before making a selection. Rick, the mattress consultant I dealt was very instrumental with showing me some selections based on my sleep patterns. There was no pressure for a quick sale. Delivery within two days.
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April 2024 by Kharli Brockmeier
Great customer service from Richard! He was kind enough to spend a lot of time with us to make sure we found the one that worked best for us and our specific needs for a good price. He was very knowledgeable and personable. Would recommend!
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April 2024 by Christian Lopez
Rick has exceptional customer service skills. Very friendly, on point and keeps his storing looking sharp. I will definitely be back to buy more furniture. GIVE RICK A RAISE!!
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April 2024 by Suzanne Flanary
Rick did a wonderful job in explaining all my options, very friendly, would refer this place to my friends. Thank you.
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April 2024 by Tess F (tlf)
Rick was very helpful and personable. I would definitely shop here again. Thanks Rick!
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April 2024 by Peter
Recently, I had the pleasure of purchasing a new bed from Andrew at this location. In the realm of sales, whether it be cars, mattresses, or PCs, Andrew stands out as a beacon of excellence from whom many could learn. My experiences in the past decade have often left me feeling misled or confused, but not this time.Before arriving at MattressFirm, I had visited three other stores, each interaction leaving me more bewildered, almost feeling gaslighted. Five years ago, I bought a queen-sized BeautyRest Black Hybrid, which I absolutely adore. My aim was to find this same mattress but in a California King size. However, the previous stores seemed intent on steering me away from what I wanted, with one salesperson even dismissing my choice in favor of a $5800 bed they claimed I 'needed.'Enter Andrew. His calm and welcoming approach was a breath of fresh air. He cultivated an atmosphere of trust and respect from the moment I walked through the door, making it abundantly clear that his priority was not the commission, but ensuring that my girlfriend and I found the perfect bed for a blissful rest.Unlike my experiences elsewhere, Andrew listened and understood exactly what I was looking for, never once making me feel pressured or misunderstood. His dedication to customer satisfaction and genuine care in finding the right product for us was truly remarkable.In a world where genuine customer service seems to be a rarity, Andrew's professionalism and kindness have not only earned my utmost respect but have also made me a loyal customer of MattressFirm. Thanks to him, my girlfriend and I are looking forward to many nights of comfortable, restful sleep on our new California King-sized BeautyRest Black Hybrid.MatteessFirm give this man a raise.
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March 2024 by Larissa Chavez
Honestly, I was going to order another out of the box, memory foam mattress from Amazon. We had went to a couple other places and stopped in here with the intention of NOT buying… but then we met Rick, he was absolutely rad and personable. Answered all of our questions, gave us as many helpful pointers as possible, to find what was right for us, WITHOUT the feeling of us being pressured to buy. That was the main thing that changed our mind, information without pressure! He was awesome and I wish he could be our salesman for everything we buy.Thank you for the great experience, Rick!
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March 2024 by richard davis
Just want to thank Mr. Rick for assisting my wife and I in getting a mattress that’s best for us. He was very respectful and patient with us. He was very knowledgeable and informed us on anything we had questions on. He even helped us get a good deal. Thank you Sir and Mattress firm for your service and support.
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March 2024 by Anita Bunting
My old bedframe broke last night. So I knew I needed to get a new bedframe and I didn’t really need anything fancy. I checked reviews and solve that mattress. Firm had the best reviews and so I went on their website, found the frame that I wanted, And contacted the store. Ken, the manager of both the San Marcos and Vista store was fantastic in helping me! I didn’t even have to leave my house and that’s good since it’s raining today. They didn’t have the frame at the San Marcos Store but he said they had it at the vista store. He sent me a payment link by text. I paid for the frame and this afternoon. My daughter and granddaughter are going to pick it up and assemble it. Probably the easiest purchase I’ve had in my life!