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January 2024 by Mel Pamelo
This particular location has a great big bald racist named Stephen working there. He tells customers polack(Polish) jokes and is openly verbal about how Mexicans are lazy. I have videos of him doing this while customers are in the store. On top of that, he will try to sell you the most expensive version of anything without any explanation of the difference or why the $100 brake pads are the only option and not anything else. Everyone else that works there is great but when I see this guy through the window I leave and come back when he isn't there.
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December 2023 by Thomas Q.
After experiencing frustration with broken parts and unhelpful service at multiple auto shops who handed me standard drum kits instead of being me find the right part, my search for a drum brake adjuster finally found success at Napa. Kaden, a knowledgeable associate, went above and beyond by not only finding a compatible part from a different vehicle but also offering valuable advice on backup options. With a tight schedule looming as I needed to return to San Francisco after thanksgiving break, Kaden's expertise became a true lifesaver. Thanks to their assistance, I completed the drum brake replacement just in time and felt confident in my parking brake against the intense SF hills.
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October 2023 by chaise
Kaden & coworkers were very helpful. Thank you!
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September 2023 by A H.
Today I had a teaching moment with one of my kids. I work at San Marcos Middle School with community Wraparound as a mentor. At the end of school every day I, along with the assistant principals, walk off campus with the children to a corner market on Mission Road and Liberty dr. We'll Today I was by myself due to meetings that the A.P.s had to attend. I'm on my way back to the school to end my day when I see one of my brightest kids, low key troubled due to a rough up bringing and very intelligent. His E bike lose a wheel! I push up up on him and ask him what can I do. He tell me that he want to take it to Napa...we right on Mission next to Napa Auto Parts. So we grab the broke down bike and take it to Napa. He waiting for me to go in and be the adult...I tell him that this is his problem, so go in there and do your Thang. We go in and run into an employee, my young one ask the guy for help, the employee looked a little shook and another employee recognized that he needed to step in...he completely took over! Best customer service I have ever experienced. His name is Mike! Mike spent a good 30 minutes working on my kids bike. He came outside, looked at the bike and went to work...explaining everything that he's doing as he do it. I'm telling my young one that this is humanity , this is compassion , this is dignity, this is what allows you to be successful in life. Mike was amazing...and he didn't ask for a penny. He gave me and my young one a handshake and told us to have a nice day. Thanks Mike for being a perfect example at the perfect time in this young man's life.
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September 2023 by Gayle Hemp
The guys that work there are great. Super helpful and knowledgeable. The prices are extreme. They quoted me at around $130 for the part I need but most parts sites online have it for $13. That's a crazy price difference.
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May 2023 by Tony P.
I came in here last week and was helped by Steve who helped me out with some issues with the alternator and starter on my truck. Steve had great patience and even picked up some additional things that I needed from the aisles. Overall I've been helped by a few other gentleman at this location who's names I can't recall however Thank you to all you for your customer service I know it can't be easy dealing with folks like myself who walk in not really knowing much. Hats off to you gentleman.
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March 2023 by Angelina Outlaw
I came in needing a new battery. The staff member tested my battery and quickly found the one I needed. It was a fair price when compared and easy to install which the staff member assisted with. The staff was friendly and eager to help.
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March 2023 by A SoRia
So many items for you car and guys that know there s×××t ha
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February 2023 by Abdias Carreno Jr
Great establishment. Very professional and knowledgeable staff. Was in and out in less than 15 minutes. Clean store as well. They know how
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February 2023 by Juanita Castro
Awesome people there always willing to help !
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December 2022 by Me Y.
Service here sucks! One guy on the phone and register just not giving a crap, the other guy just walking around acting busy in the back
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November 2022 by Samantha S.
Roger helped me out, installed the connector for my battery to prevent it from moving anymore. He went out of his way and I truly appreciate his customer service! Thank you!
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September 2022 by Starlite Transportation
Not very helpful & incompetent, I went there for Battery warranty, they to call each other to figure out what to do, I left went to Encinitas location it took them no time & they honored my Battery Warranty.
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September 2022 by Josh ________
Many parts and helpful staff
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August 2022 by Rocky B.
The Steve's and Roger were a huge help for me today with my son's car. Especially Roger who went out of his way to spend time help me fix something I messed up myself. Roger spent 20 minutes with me outside showing me how to make the fix. Give those guys a raise and some beer!
