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March 2024 by Jamie C.
After having medical problems I notified Bank I could no longer work and that I would be unable to make payments on credit cards for at least six months. I receive disability which is not enough to pay my bills right now. I placed a 500.00 deposit in my checking and the bank transfered all of it to my credit card and left me nothing for gas, food etc. I called and they demanded payment schedule and they refused to return any funds. I emailed 3x and they do not reply at all. It is illegal for a bank to seize funds when a person is living below poverty level with zero assets. They claim I agreed to thus when I signed up for their card the Consumer Protection Act prohibits banks from adding these types of clauses to their card user agreements.
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February 2024 by Patrick Thomas
I have received awesome service from this branch and Navy Federal in general. They have helped me well on my every banking need.
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January 2024 by Julia Means
Easily one of the best locations for the last 8 years. Except I went in today and experienced my first rude experience. “Mamie” a teller was rude and has terrible customer service, I won’t be going to her again.
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December 2023 by Julia L.
Easily one of the best locations for the last 8 years. Except I went in today and experienced my FIRST rude experience. "Mamie" a teller was rude and has terrible customer service, I won't be going to her again.
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December 2023 by Chesnel Chesnel
Chesnel terecia
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December 2023 by Sarah Lee
God company!!
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September 2023 by Adam T.
I've only been here a few times but each time it's a pleasant one. Navy Federal credit union is an awesome bank. Not like your typical big corporate ones. They are probably one of the best credit unions because they have a large presence than most credit unions and offer more because you're in someway shape or form affiliated with the military or a family member of current or ex military. Not to mention they have great rates on everything and they offer commercial loans at great rates!
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September 2023 by Kathryn Y.
All these employees and only 2 tellers? Where is the customer service? Everytime I come here it's the same
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July 2023 by David Ferreira
Great service they work hard to give you fast service and very friendly service
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March 2023 by CHRIS PADILLA
Great service and convenient location.
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January 2023 by Douglas D.
I asked for change from a $20 bill that I had just received from their ATM. I was told they could not do this because I was not a Navy Fed member. Absolutely unacceptable.
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January 2023 by Kristin M.
I'm not a member, but used their ATM as part of the no-fee credit union network. The ATM spit out $50s, when I really needed $20s. So I went inside and waited for a teller. Asked to exchange the larger bills for smaller, and was told I had to be a member for them to do that. Um. Sorry? Don't you have a drawer full of cash back there? It wasn't like I was asking to take out anything additional, or do something requiring an account. I just wanted smaller bills, which is what I typically get from an ATM. Rotten experience and will clearly never look at banking here or recommending it to anyone. How hard is it to switch out some bills??
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December 2022 by David Drake
Friendly staff and full services
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October 2022 by Christopher H.
Iv been a member for 12 years and it sad to watch a bank that went from amazing to just an average every day bank I have 7 years left in the marines and I'm telling you I'm done with Navy federal it was a great service member branch but I will no longer recommend it to my Jr marines loans are outrageous they do not have the better deals they will no longer allow 250$ instantly on checks cashed the new policy if the government shuts down is get a loan from them. I think it must be nice to handle billions in military pay checks that get deposited every month what exactly are you doing to help service members I have never been offered 0% loans through you but I go to a dealership and it's instant you do not serve those who serve you are greedy
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September 2022 by Stick E.
I've been a member of Navy Fed for years now and have never had an issue with them but today I went into this location to cash a check only to be told that I would only receive 250 and the rest would be placed on a hold until Tuesday. I took my check and headed to the Wells Fargo down the road and got it all in cash on the spot.
