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March 2024 by Annette R.
Amazing experience. My Mazda CX5 was only in the shop for 5 days. The service is top notch.
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March 2024 by Kevin B.
Do yourself a BIG favor, and read the reviews of this shop BEFORE taking it here for repairs. This shop may be a direct repair shop for a number of insurance carriers, but their work quality doesn't show it. I could go into detail, but save yourself the trouble and chose another shop to repair your vehicle. The staff was rude and disorganized, and they are a nightmare to deal with. You'll be returning to the shop over and over, only to have them argue with you. After a number of times back to TAG, I now have to take my car to another (quality) body shop, and the insurance is paying to have it REDONE, and repaired/painted correctly. I can't imagine insurance companies like to pay twice to have a car repaired, and TAG should be getting the invoice for the (re-do) repair.
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March 2024 by Kevin B.
Do yourself a very BIG favor, and really read the reviews of this shop BEFORE taking it here, and handing them your keys for repairs. This shop may be a direct repair shop for a number of insurance carriers, but their work quality doesn't show it. I could go into detail, but save yourself the trouble and chose another body shop. The staff was unprofessional and disorganized, and they are a nightmare to deal with. You'll be returning to the shop over and over, only to have them argue with you. After a number of times back to TAG, our insurance has already authorized payment to have it REDONE, and repaired/painted correctly at any other shop we choose. I'll certainly do more research before choosing the next shop, and not necessarily rely on the fact that they're a "Direct Repair Shop". I can't imagine insurance companies like to pay twice to have a car repaired...
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March 2024 by Destinee W.
No one wants to get into a car accident, let alone be without a car for a couple weeks. I was skeptical about Tag because of the reviews here on Yelp, but this is where Geico suggested. Right from walking in, the ladies at the front desk greeted me and helped me right away. Walked around the car with me for the inspection before and after. Paper work was extremely simple, from start to finish it took 14 business days and I received so many updates concerning the car. If the parts came in sooner there is no doubt this would've been done in less than a week. Car accidents happen, hopefully I don't have to come back, however, if anything does come up again I would not only recommend them but return.
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February 2024 by Craig Garcia
TAG has always been a trusted place to take my cars for repairs for damage from collisions. The work is excellent as always. I also wanted to point out an outstanding employee named Sabrina! She really knows her stuff when it comes to fixing wrecked cars. I had 3 estimates and TAG with Sabrina's help was the most thorough, making me feel comfortable repairing my car here. No shortcuts, no hidden fees or gotcha's later once approval was given for the work. She didn't leave anything out the bid was extremely competitive.
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February 2024 by Susie M.
I was beyond amazed at the service and quality of their care. They were very good with communication in regard to updates and status of the vehicle. They were quick with the repair as soon as they received the parts they were quick to get the car fixed. I really appreciate the care they provided not only did they do an excellent job with repairing but they had also detailed my car! I have 2 frenchies and removing the hairs from the carpet was on my to do list but they took the time to do that for me instead. I wanted to cry with how considerate and compassionate they were with me. I went to pick up my car and was running past their closing hours just a few mins late and Vanessa was so sweet to wait for me! You can tell she really values each customers! I want to thank Vanessa and the staff who worked on my car and with me! You guys are amazing thank you so much!
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February 2024 by Eric L.
TAG has always been a trusted place to take my cars for repairs for damage from collisions. The work is excellent as always. I also wanted to point out an outstanding employee named Sabrina! She really knows her stuff when it comes to fixing wrecked cars. I had 3 estimates and TAG with Sabrina's help was the most thorough, making me feel comfortable repairing my car here. No shortcuts, no hidden fees or gotcha's later once approval was given for the work. She didn't leave anything out the bid was extremely competitive.
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January 2024 by A A.
The professionalism, the speed of service and communication were amazing! I unfortunately have been hit twice within 2 months and my insurance sent me to Tag both times to get my car fixed. I was so happy that Tag got my car fixed so quickly while keeping me updated every step of the way. I will definitely be back if need be. Thank you for helping me.
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January 2024 by Ricardo Alonzo
I had an srt8 once upon a time and they repaired my front end due to a large chunk of tractor tire. Well long story short they did an amazing job.
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December 2023 by Roger A.
from what i expienced this these nice people.pro fecianal,,caring,,hounest,,,as a porsche master tech i do not hesitate to recomend them.roger allard.great managment works it way down...it shows.
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October 2023 by Catherine S.
They did a shoddy job of fixing a small panel. As soon as I got on the highway the wind blew it backwards because it wasn't secured properly. When I took it back they said they will have to charge to fix it. I don't see why I should have to pay for their mistake.
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September 2023 by Tina C.
I was so impressed by the professional service my car recieved from Tag Collision! This company stands high above others, and i've used few. It a sideswipe damage that ruined side panel & front bumper wheel well. Recieved my car back in 1 week all clean, shiny & repaired seamlessly. Tag worked well with my insurance company too. Hope i don't need to go back though. I happily recommend Tag in San Marcos. Thanks to Dennis, my mechanic, for the referral!
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September 2023 by Shane Hale
Where do I begin... Geico recommended TAG after my a collision. It arrived in January, but wasn't complete until April-May... even after I picked it up I went back multiple times due to poor quality control. The alignment was off, they scratched my fenders, forgot to install bolts, forgot to install parts, didn't align the headlights, left tools on the leather seats and didn't torque down the suspension. To top it all off they incorrectly installed electrical cables which resulted in an electrical fire. If I didn't have a fire extinguisher the vehicle would of been toast.They blamed poor quality control standards, part delays, and said they were making changes.At the end of the 4 month experience, I had to take it to another place to get back on the road and functional.Avoid like the plague.Services: Steering & suspension repair
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September 2023 by R. P.
This facility is disorganized, dishonest, and incompetent. My repair was approved 2 days after an extremely high estimate was submitted, we were in contact with tag every day waiting for them to start repairs while they lied and told us repairs hadn’t been approved. They cost me hundreds of dollars in rental fees, and held my vehicle hostage. This company is hot garbage.
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September 2023 by Rick
Do not trust this crooked company with your vehicle. Sub par work, for premium rates. I could go into detail but save yourself the trouble and chose another shop to repair your vehicle. The staff is rude and lazy, and they are a nightmare to deal with.Service: Body & Trim
