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February 2024 by Matt Kas
I had great experience renting motorcycle trailers here
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January 2024 by maro0101
Pick up and drop off in under 10 minutes. Couldn't be happier.
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November 2023 by CJ
Reserved online, showed up, and I was out the door in 15 mins. George was great, and easy to work with. Dropoff was easy too.
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October 2023 by Garrick Russell
Had to wait forever at pickup because their software systems weren't working right. Ugly drop off after a 4-day rental, where a trailer which arrived after was taken before me. Got frustrated with this and told owner/manger I was in a hurry. I was told I would "just have to wait." The team of employees seems nice but the owner is an arrogant jerk. Use another U-Haul location.
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October 2023 by James Kirby
George is a very customer service rep
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March 2023 by Emmanuel Avendano
I called last minute requesting a trailer and they were the only ones in north county who had what I needed (motorcycle trailer). The guy helping me was very nice and extremely helpful. Definitely 5/5
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October 2022 by Michael Cole
Reserved a truck days ahead for a move and when I came to pick it up there was no truck. Movers that cost over $100 an hour are currently waiting in front of my house while I scramble to find another truck.
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September 2021 by Paola Stewart
OMG IF I COULD GIVE THIS PLACE 0 F’ing stars I would! My husband booked a rental for 8 AM, we were here at 7:50 since we urgently needed it to move from Fallbrook to Tustin and this location is in San Marcos so you can imagine how time convulsing that is. So anyways the clock hits 8 am and no one is opening the store we had to wait 45 minutes for the guy to come and once he got there he didn’t apologize for being late. He then took our payment which was about $160 and told us to continue waiting and that he would get our truck shortly. Explain to me why he then gave the two people behind us there trucks before us, and said nothing. I saw the reviews to this place as I was waiting and this place has 0 customer service. I don’t want an apology at this point I want to know what the owner will do to fix this.
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June 2021 by Julie Bishop
Only shop in town with what I needed.
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April 2021 by Katelynn Westbrook
If I I give them 0 stars I would. I set a reservation over the weekend to reserve a trailer for a 1 way trip to AZ. They decided to call me the DAY BEFORE I needed it to say they don't have a trailer for my rreservation. I'm trying to move out of my house, where we live, when we put in our move out notice we have to be out of the house by THAT DATE. Now I'm screwed. DO NOT reserve with this company if your trying to do a big move on a time sensitive schedule. ?
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February 2020 by susan deegan
Riad helped us with a U Hal trailer. We called from out of state in a difficult situation and Riad help us to perfection! He was truly our saving grace. Thank you Riad, we are forever greatful. ??
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March 2019 by Gordon Broomhall
These guys were great. I felt that they were genuinely concerned that my issues were taken care of. I will make these folks my regular rental company.
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March 2019 by Ash Mancino
Was able to rent a car carrier super last minute, Riad was extremely nice and helpful, we were in and out of there in less than 15 minutes.
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January 2019 by sheri pfautz
This place has poor customer service and inadequately trained staff.
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April 2017 by richard clark
The guy running this was extremely rude and did not care at all about customers. This was improper customer service .We left unassisted and the guy offered no advice towards a solution. I recommend everyone avoid this place at all costs. I didnt even want to give this one star. This place was a complete waste of time.
