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February 2024 by Merian Snow
Travis was wonderful with my new phone purchase!
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February 2024 by Kristen Craig
NOT A REAL VERIZON STORE!! I was duped into paying my activation fee twice, once in store and once on the bill. Be careful here!
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January 2024 by Dip P.
Awesome service from Anness! He was extremely helpful, knowledgeable, and efficient!
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December 2023 by Ash Mak
Knowledgeable staff. Courteous and helpful.
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December 2023 by Kelly Kalish (K K)
Excellent Customer service - I would recommend this store to anyone with Verizon- helped me to upgrade my phone, with a great deal, and set it all up to transfer all things ...very happy with my experience at this store!
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November 2023 by Hannah M.
Terrible experience. Do not recommend going here. Took 5 trips in total for a simple phone and watch upgrade. Took 3-4 employees to assist each time which consisted of extra charges, wrong orders and them consistently not knowing any answers to my questions.
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November 2023 by Jann MacCollam
I was very pleased with Ennis! He was very professional and knowledgeable. He was also very patient with me while choosing and setting up my new iPhone. He did a stellar job!
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November 2023 by Pam Hisquierdo
Travis was great. Very patient explaining everything about the changes that needed to happen.
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November 2023 by David Hong
They are ready good and honest. Treviso decreased my monthly payment and explained the promotion well.
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October 2023 by Rich Hale
While waiting 20 minutes in queue to enquire about upgrades, I watched 3 out 4 customers upset/disappointed with their Customer Service Agent. A real lack of empathy was heavy in the air. This while a DM or Regional Mgr was there too. My turn was a waste of time too. Improve your training and engagement!
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October 2023 by johnnytheshu
Just upgraded to the me iPhone 15 Pro Max - and the transfer from 14 to 15 went perrrrrtfect!
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October 2023 by Staci Gray
Customer service at this store is so much better than the one off Nordahl. If you have the choice, go to the one off Las Posas instead of Nordahl.
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September 2023 by Snoe C
I went on Tuesday since my phone was having connection errors. The employee was very helpful and we got it fixed in around 15 minutes or less. There were only 3 employees with around 5 customers (inc myself) and they were all good with shifting their attention to make sure that everyone was able to get the service they need in a timely manner.
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September 2023 by Jalen Castillo
I went on Tuesday since my phone was having connection errors. The employee was very helpful and we got it fixed in around 15 minutes or less. There were only 3 employees with around 5 customers (inc myself) and they were all good with shifting their attention to make sure that everyone was able to get the service they need in a timely manner.
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August 2023 by Brandon F.
Zero stars. Today marks (1) year that I have been chasing my $1,000 rebate from Verizon. Prior to switching from AT&T to Verizon. I was promised (2)$500 per line "switcher" rebates and (3) $200 bring your own device rebates. These rebates were promised and confirmed by Travis at the Las Posas store and were the incentive for me to switch from AT&T to Verizon as they would pay off what was owed to AT&T on our phones. I have called Verizon customer service 11 times and spent countless hours on hold and dealing with representatives who routinely promise to "escalate the issue to their manager" and promised the issue has been resolved, and I will be receiving my reimbursement in the next 1 to 2 billing cycles. This has been the same game for the last approximately 10 months. I decided to go back into the store on Los Posas and try to speak with Travis who helped us initially. He said there was nothing he could do and I needed to come back and speak with his manager, Luis. I have been in to speak with Luis multiple times, without resolution. Luis stated he would escalate the issue to his store manager, Kurtis Yulfo and repeatedly promised callbacks with a quick resolution. I have stopped into the store on three separate occasions in the last two months without resolution. I am beyond disappointed at the customer service from this location and Verizon's corporate customer care. This has the outward appearance of a bait and switch, false advertising, outright fraud, whatever you would like to call it. I am still owed $1,000 (1) year later. I'm am extremely disappointed in this location and Verizon corporate. I really thought Verizon was a reputable company to do business with. I will be shopping for an honest wireless service provider. UPDATE: still no resolution (1) week after customer service reached out to fix the situation by email.
