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September 2023 by Harry Morales
My Cellar lost the second wine unit in 7 years and I decided to get professional help. Called several organizations but Sam Kim at Vintage Cellars was the ultimate professional. He asked about my collection and we discussed how we built the cellar. We then discussed the pro's and con's of the various makers and even price. I was determined to get a commercial grade unit that could be serviced locally with locally obtainable parts which my current unit couldn't do.We settled on a US Cellar Systems RM 8000 Ventless Unit. I needed a system that could be shipped within days. He called the factory, made all arrangements for expedited shipping and kept in touch through the shipping process.If you're serious about your wine as I am, you appreciate people that care about your need. Sam along with Dan, the owner of US Cellar Systems were the ultimate professionals. You won't find more knowledge and ethical people.
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September 2023 by Tim Okeeffe
You can tell a lot about a company by the employees the have and the level of customer service you receive from said point of contact.Over the years I have spoken to several companies that rep WineGuardian and I had mixed success. I have had the pleasure of working with Sam here at Vintage Cellars for the last couple of years and he has always been Jonny on the spot for me with any of my requests or random questions.He has been a huge boon for me and when I opened my new company last year I continued to sell and install Wine Guardian units not only due to the ease of install/use but because I have such a great rep to process my orders and any requests I have.I highly recommend the product but even more so the guy behind it.Thanks again!
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June 2023 by Randy Ibrahim
Vintage Cellars, Wow! These guys really deliver a beautiful product. The craftsmanship that goes behind the work speaks for its self. I highly recommend going with them. Their team helps you find something within your budget. It might take sometime so a little patience is a must. But when the cabinet or cellar arrives it’s definitely worth the wait.Thank youVintage Cellars
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August 2022 by Gail Roth-Eisenberg
Sam was my salesperson— he was truly a lifesaver.He was able to get my compressor out the next day by FedEx arrival in Atlanta in 5 days.Great customer service!!!I wish every company had an employees like Sam.
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February 2022 by Noam Ziv
I would highly recommend working with Mike and the rest of the Vintage team. We iterated on the cellar design multiple times before selecting the final one, and with each iteration, Mike provided detailed drawings and estimates, as well as suggestions, options, and answers to my many questions - all done in a relaxed, friendly, professional and timely manner. I am very happy with the end result, the quality of the work, and the entire process.
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January 2022 by Dana Allen
We recently had a custom wine cellar built in our kitchen and we are very impressed with the finished product. We had our cellar installed as part of a kitchen renovation and Vintage Cellars coordinated well with our general contractor to ensure that all the details were managed well and installation went smoothly. Highly recommend Vintage Cellars!
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December 2021 by Nathan Linder
Mike, Chris and the entire install team at Vintage are total pros. We had a challenging project in that we were converting an existing semi-subterranean utility closet into a wine cellar. There were numerous challenges getting the heat exchange system installed and designing a cellar with maximum capacity in a relatively tight and odd shaped footprint. After several design iterations the team nailed a great final design, with top quality mechanicals and aesthetic. We couldn't be happier and will work with Vintage again at the next project opportunity.
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February 2021 by thomas w.
Vintage Cellars is a great local resource for high quality wine refrigerators, credenza, and custom wine rooms. I met with Chris and he gave me some advice on different manufacturers and what their strong points are. I had looked online, but there is nothing like speaking with someone who has seen the products first hand. He helped me narrow down the multiple choices available to a Le Cache brand credenza. He gave me to color samples to choose from. I could have ordered it online myself, but it was important to have a local resource to interface with the factory. Chris and his team handled everything from the time I placed the order, to the scheduling of the delivery. They kept me informed and provided feedback. Working with Vintage Cellars was great, and when I had a problem with the credenza, they contacted the factory on my behalf. They were supportive, and went above and beyond the resolution offered by the factory. Chris sent one of his team members out to my house to make the repair. We are very happy with the results. Later on, a gift arrived at our house, just for our trouble! That is what people in the community do above and beyond online retailers. If you are particular about how you store your wines, talk with Vintage Cellars, they get it!
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May 2020 by Gregory Moore
When I hired Vintage Cellars I asked Chris and his team (Jake, Todd, Dean and Max) to make this a fun experience. Not only was it a fun experience, but they designed/built a wine cellar that is simply amazing. We turn on the lights to the cellar every morning and evening because it is so beautiful to look at and such a great way to start and end the day (consumption only at the end of the day!). When I show pictures to people they are slightly stunned and usually their first question is "this is in your home." I usually play Pavarotti when people enter our home for their first look at the wine cellar. I highly recommend Vintage Cellars and looking forward to working with them again on my second home.
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December 2019 by Elliot DeFluri
We had a great experience working with Vintage Cellars, the design process was easy and the install team was on time, pleasant and tidy. We ran into one shipping mix up but the issue was quickly resolved and professionally managed. Overall we love our cellar and would definitely recommend Vintage Cellars!
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December 2018 by Joe Stramaglia
I could look at your cellars all day and dream of having one of my own
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July 2018 by John V.
After more than a year of independent research related to design and construction of our underground cellar, I - thankfully - found Vintage Cellars. If there was the option of a ten-star rating, I would provide it. From the first phone call, and throughout the subsequent conversations, I was impressed by their exemplary customer service, knowledge, and sincere desire to assist me in this project. Gene voluntarily undertook the task of familiarizing himself with our geography and climate zone (foothills of the Appalachian Mountains), our objectives, and other variables; and, his informative recommendations reflected considerable knowledge and research. We are thankful these guys are on the planet!
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March 2018 by Wayne A.
Previously to my most recent experience with Vintage Cellars, I felt the top customer focused organizations on the plant were Nordstroms and REI. I have now added Vintage Cellars to my short list. I called them to order a new wine cooler as the one I had ordered from another company was not cooling properly after just 13 months. That other company was not at all helpful with my issue. So I called Vintage and got Kristy. She helped me decide exactly what unit I should order as a replacement, made great suggestions as to its installation that I had not considered and gave me a great price. As I waited for the new unit to arrive I noticed the temperature controller read out on the malfunctioning unit was giving strange readouts so I called Vintage back and was connected to Cira Walder in customer support. She connected me to the manufacturer of my old unit, and the fellow she told me to ask for helped me reboot the unit which I had no idea I could do. That fixed the problem. So when the now unneeded brand new unit arrived a day later I called Cira and asked what to do. She could not have been more gracious and helpful. I have now sent back the unit, gotten my refund and will never order another wine cooler from anyone but Vintage Cellars. Amazing service!
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February 2017 by Melinda S.
My husband and I are wine collectors that's live in the San Fernando Valley. We took advantage of Vintage Cellars services and ordered a custom racking kit and refrigeration unit from them for 2 different homes. We liked their service so much at our old house, aside from racking designated for magnum bottles that could not support the weight of such bottle causing a crash, broken racking and a big mess. We chalked that up to live and learn and opted not to put such racking in our new home after moving and in need of a new and bigger cellar. All was well until we began having temperature issues with our new cellar. At first we simply manually adjusted the temp but when that no longer worked I contacted the company to find a solution. It was only at that point that I discovered we had been led astray and upon Vintage Cellars recommendation had purchased a unit that was not suitable for the warm weather that we often have. The unit we were sold can only handle temps up to 85 degrees! A number we surpass often. Vintage Cellars will not take any responsibility for the error and offered us $50 credit on our new unit. After spending several thousand dollars with their company in the last 10 years I was sadly disappointed. Needless to say we are still purchasing a new unit, one that is suitable for our temps and will hopefully be trouble free. But we will be purchasing this unit elsewhere. I hope when you consider building a home for the wine you have taken the time and care to collect that you do the same and buy from someone else. A company that values a customers relationship and makes it a point to handle their customers with care. It is a sad statement when the manufacturer offered a better repeat customer discount than Vintage Cellars.
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December 2016 by Thomas Terramani
Great job on build our 1000 bottle wine cellar. Chris and Dean were great. Recommend 110% for your wine cellar needs.
