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December 2023 by Gabe A.
I had the pleasure of working with Jonathan at my first visit. The branch was SUPER busy and the line seem to last forever. The first thing that stood out to me was that Jonathan acknowledged me in the line and let me know he was aware I was there. When it was my turn he gave me his undivided attention while answering all of my tedious questions. He provided service that made me feel like family. TRULEY exceptional service from my other visits at other locations. He turned an ordinary experience extraordinary! Please feel free to reach out if you have any questions!
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September 2023 by Rhonda R.
never enough tellers when they know they will be busy. my transaction takes about 1 min and I end up waiting 15-30 min every time I enter the building. regardless of the location! so annoying. No ATM access for me either.
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November 2022 by Kent I.
I needed to add a beneficiary on my Wells Fargo Accounts at my branch in Oceanside Marron Rd. Went in there November 10 to talk with a banker. Nobody...ZERO bankers even thou there's 6 desks. nobody. So I drove 40 minutes to the main Wells Fargo in San Marcos on Via Veracruz. Hopefully to talk with a banker. Went there but only one lone banker. Asked customer Service at teller area ...what's up ?...need an appointment. I was very disappointed until I ran into Nadia Diaz who was more than happy to help. She was upbeat , patient and very helpful. I was out the door in 10 minutes. Thank you so much Mrs Diaz....really appreciate your help
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November 2022 by Mateo S.
The folks behind the counter are typically very helpful and kind - they know your name if you come enough and Eleanor in particular is great, so this review is not a reflection of their work; but Jesus Lord Benjamin Christ - the line here is almost always trailing out the door. Whether you come in on a Wednesday at 11 or a Friday at 4, you better bring a book because this place IS GOING TO MAKE YOU WAIT. And we're not talking 5-10 mins, I have literally stood in line for over 30+ minutes, watching a mere *4* people ahead of me shuffle step by step as a paltry 2 tellers are posted. This is made even worse by the fact that there is always a team of people doing "something" in the background; I'm sure their busy but the optics of sitting in line while two tellers are working and a team of people are lallygagging are piss poor. The last time I was here, a frustrated woman started shouting "Why is no one working?! We are all on lunch break!!! What is going on?!" She probably felt like a crazy person afterwards but tbh we all agreed with her.
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November 2022 by Jorge l.
Don't expect good service at this Wells Fargo location. They Don't have enough personal to help! Shame on management, they do not higher workers to save money! I am cancelling my accounts and all with this Wells Fargo
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June 2022 by Donald W.
I came here to take care of some trust business. The banker I met with - Lisa Villegas - took care of everything with patience and excellent customer service. I had previously visited the Vista branch on S Santa Fe and they were clueless. Thanks again Lisa!