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March 2024 by Carissa L.
Made a withdrawal from this bank, walked out to my truck. Went into a store, came back and my windows were smashed out and my money was gone. Clearly there's people in the parking lot watching people leave. It's bit upsetting. The manager here was not willing to help or pull cameras. I understand it wasn't their fault, but they could have been helpful. It almost makes me want to switch banks now
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January 2024 by Kyle G
Do NOT get a CREDIT CARD from Wells Fargo. They consider charges “cash advances” and then charges you for a fee when you’re not even pulling money.Dont ever bank here - took me 15+ years to learn my lesson
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December 2023 by Gabe A.
I had the pleasure of working with Jonathan at my first visit. The branch was SUPER busy and the line seem to last forever. The first thing that stood out to me was that Jonathan acknowledged me in the line and let me know he was aware I was there. When it was my turn he gave me his undivided attention while answering all of my tedious questions. He provided service that made me feel like family. TRULEY exceptional service from my other visits at other locations. He turned an ordinary experience extraordinary! Please feel free to reach out if you have any questions!
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September 2023 by Jg mc
Interesting walk in the other day as soon as i walk in im asked can i see your ID by greeter. I didint want to cause a scene so i did and moved on. Then noticed like 5 orher people come in and greeter didint ask any of them for their ID. Racial profiling much.
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September 2023 by Rhonda R.
never enough tellers when they know they will be busy. my transaction takes about 1 min and I end up waiting 15-30 min every time I enter the building. regardless of the location! so annoying. No ATM access for me either.
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December 2022 by Idris Michael Merchant
Great experience. Sara Lopez, one of the bankers, helped me with a real difficult issue that many other bankers from other branches couldn’t help me with. She was poised, persistent, and chill throughout. Not to mention she had these adorable quotes on her desk that helped me chill out ☺️ I also could hear the tellers helping other folks out in a super friendly way, and remembering details about many of the locals lives!
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November 2022 by Idris Merchant
Great experience. Sara Lopez, one of the bankers, helped me with a real difficult issue that many other bankers from other branches couldn’t help me with. She was poised, persistent, and chill throughout. Not to mention she had these adorable quotes on her desk that helped me chill out ☺️ I also could hear the tellers helping other folks out in a super friendly way, and remembering details about many of the locals lives!
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November 2022 by Kent I.
I needed to add a beneficiary on my Wells Fargo Accounts at my branch in Oceanside Marron Rd. Went in there November 10 to talk with a banker. Nobody...ZERO bankers even thou there's 6 desks. nobody. So I drove 40 minutes to the main Wells Fargo in San Marcos on Via Veracruz. Hopefully to talk with a banker. Went there but only one lone banker. Asked customer Service at teller area ...what's up ?...need an appointment. I was very disappointed until I ran into Nadia Diaz who was more than happy to help. She was upbeat , patient and very helpful. I was out the door in 10 minutes. Thank you so much Mrs Diaz....really appreciate your help
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November 2022 by Mateo S.
The folks behind the counter are typically very helpful and kind - they know your name if you come enough and Eleanor in particular is great, so this review is not a reflection of their work; but Jesus Lord Benjamin Christ - the line here is almost always trailing out the door. Whether you come in on a Wednesday at 11 or a Friday at 4, you better bring a book because this place IS GOING TO MAKE YOU WAIT. And we're not talking 5-10 mins, I have literally stood in line for over 30+ minutes, watching a mere *4* people ahead of me shuffle step by step as a paltry 2 tellers are posted. This is made even worse by the fact that there is always a team of people doing "something" in the background; I'm sure their busy but the optics of sitting in line while two tellers are working and a team of people are lallygagging are piss poor. The last time I was here, a frustrated woman started shouting "Why is no one working?! We are all on lunch break!!! What is going on?!" She probably felt like a crazy person afterwards but tbh we all agreed with her.
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November 2022 by Jorge l.
Don't expect good service at this Wells Fargo location. They Don't have enough personal to help! Shame on management, they do not higher workers to save money! I am cancelling my accounts and all with this Wells Fargo
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November 2022 by Brian Martin
Unbelievably long lines moving incredibly slowly. 2 lanes open and there's 6 OTHER staff standing around doing nothing! 6!!!! What kind of management is running this place!!!?? No, Wells Fargo social media team, I'm not going to waste more of my time emailing you about this so that absolutely nothing gets done, as is your company policy. These terrible reviews should be enough! Do something!!!
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June 2022 by Donald W.
I came here to take care of some trust business. The banker I met with - Lisa Villegas - took care of everything with patience and excellent customer service. I had previously visited the Vista branch on S Santa Fe and they were clueless. Thanks again Lisa!
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June 2022 by Emma
Rude unhelpful staff. Waited forever and there was only 3 tellers open. The line backed up to the door and the teller that finally decided she was done messing around and talking to her 2 other coworkers that were actually doing their jobs decided to help us. After not listening to us and trying to dismiss us I cursed out of frustration (not even directed at her) and she told me to watch my language. We had been trying to get the card we had stolen this weekend replaced ALL DAY and this is absolutely no way to treat your customers. We will be taking our money and accounts and switching them over to a local credit union as to not ever have to deal with the incompetence and rude customer service we experienced at this branch ever again.
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April 2022 by Brooke P.
Shame on Wells Fargo!!!!Called midday asked them if they could exchange dollars to euros as I have to fly out tomorrow morning for an emergency (my elderly mother is Ukrainian and needs medical attention). Their manager said yes,( she did not ask me over the phone if I was Wells Fargo customer). When I got off work early drove all the way to San Marcos, stood in the line. Then teller Brenda told me that unfortunately they can’t to the exchange because I don’t have an account with Wells Fargo….. shame on the Wells Fargo, their manager and teller ….
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January 2022 by Tracy M.
In the beginning when I opened an account with this branch, service was great; however, my last few experiences have been quite frustrating. The most frustrating was when I tried to close out my safe deposit box before moving out of California. I cleaned out my box but was unable to turn in the key without an appointment. When I tried to get an appointment, the first available one was after we left California. I tried to explain to them that I was leaving and would not be back; however, no one was willing to help me. Out of frustration, I left the key anyway. A couple of months later, I was charged a fee for the safe deposit box, which had been cleaned out. I called the branch; however, no one was willing to help me, so I called the home office. They were able to reverse the charges. I tried numerous times over the year to get the situation rectified and no one at the San Marcos branch was willing to help me. I finally got someone to work with me, or so I thought. They sent me paperwork to relinquish my safe deposit box. I followed their instructions to get it notarized at a Wells Fargo bank in my new home. I did that and sent it back registered mail ($14.33), and checked that the form was delivered to the San Marcos branch. I thought everything had been taken care of then. I was wrong. They charged my account for another year's fee for the safe deposit box. This experience was just one of many negative ones that I had with this branch. I will be closing my account with Wells Fargo all together. I would avoid this branch.
