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September 2023 by 生米
I want to buy a new house,a friend of mine recommended nichole chen to me! She is very nice , patiently, and highly efficient! All documents had finished in 2 weeks! She will help you consider everything you worry about! So consulting her and let her help you is the clever thing you should do!
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September 2023 by Jean Y.
I'm a realtor, and I want to express my appreciation for Nichole Chen's outstanding teamwork. Our recent transaction was conducted in a seamless and comfortable work environment. Nichole has proven to be a reliable and diligent individual, particularly in her oversight of the entire loan process. I've strongly recommended her to my fellow colleagues and eagerly anticipate the opportunity to work together again in the future.
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September 2023 by Susie C.
I had a wonderful experience with MLO Nichole Chen. She is responsive and reliable, who communicated all the details of my loan ahead of time and made sure the entire process was as smooth as possible. She is also knowledgeable about the application process, so working with her I never need to worry about anything. (100% peace of mind!) She went above and beyond to make sure her clients are happy and satisfied. I would highly recommend her!
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August 2023 by GM Louise
Very nice stuff with professional service
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August 2023 by Jack S.
This review is for the East West Bank branch at 805 Huntington Dr., San Marino. I have been banking there pretty much since it opened, and in general, I've been an East West Bank customer since they first opened their doors in the 1970's in Chinatown. I can recommend this branch at the corner of Huntington and Granada because of the friendly and knowledgeable people there. There's definitely the chance to build relationships, which seems to be lost in current day banking. For example, I needed some help with CD information. I spoke with Jenny. She knew who I was and was exceptionally knowledgeable as well as personable. I also needed special assistance with drawing a check on my account at this branch and having it picked up by a third party at a branch on the West Side. Ann, the branch manager, went out of her way to help me make it happen on a same day basis. It saved a ton of hassle. She did this not only because she's nice, but because we have a personal relationship. So, if you want to be viewed as a person and not a number, I can recommend this branch. Additionally, the branch is never crowded and there's always very easy parking available.
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March 2023 by Pasadena U.
This is the best bank ever! I don't know if their manager Ann was trained differently but the way she runs this bank is perfect. I'm very impressed with the way all the employees help each other, is very pleasing to see everyone trying very hard to make sure the customer service is at its best. I wish I could give more than 5 stars. Please keep doing what your doing. It really brings customer service to a different level. Thanks so much!!!
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March 2023 by Sal Gurrola
Friendly and efficient staff. Love it. Thanks
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September 2022 by Yen B.
I had to share another successful loan process with this branch. I especially appreciated for Linda Huynh's consistent help! She is very patient and efficient through out the loan process. I could always reach out to her via phone, email. She always response promptly. Appreciated for her service and professionalism.
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April 2022 by Joe M.
This is the best little bank, ever! I bank here from 30 miles away because the personal service is so great... never crowded, and the branch manager Ann, staff including Linda and Jenny all really care about their customers and go above and beyond what is expected from most retail banks these days. They are always available by phone or email to efficiently resolve your banking needs, which is so rare to find these days.
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August 2021 by Hoey N.
This EWB branch in San Marino has the best customer service and exhibits the most professionalism from my banking experiences throughout. I can't say enough how much I appreciate all their diligence, efforts and promptness in getting through my account issues. I feel confident in knowing that I'm in great hands and that they are definitely knowledgeable in their field. They have gone above and beyond with their customer service and the management team there is awesome ! Other bankers should take notes on how to provide such service. Thank you so much for taking care of my banking needs.
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June 2021 by E S.
This branch has the best service. Teller & manager/supervisor are very friendly and making banking a pleasurable experience. I've never walked out of a bank so pleased. Thank you very much for your service.
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December 2020 by Paul Bingham
Helpful professional tellers and branch managers. Adequately staffed to minimize waiting usually. Free parking (not valet) behind building. Across street from San Marino Rec Center on north side of Huntington Drive.
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April 2020 by Jenny H.
If you are hoping to have a bank that will provide you a personal experience, no need to search anymore. I can't express how lucky and grateful I am for all their service here at this San Marino branch. Jenny Ha, Jenny Trac, Alice, everyone is EXTREMELY helpful especially Linda! Linda, provides top notch customer service, she will go out of her way to make sure her clients is well taken care of. I've never been disappointed with Linda's service and everyone else at this branch, PROFESSIONAL & EFFICIENT!!! Thank you so much!
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December 2016 by inez Shavers
Everyone her including the Security Guard are ALL wonderful people who treat you like family- They always greet you with a warm and cordial "Hello" .Thank you for the love
